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About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Location: Remote , preference for Netherlands, United Kingdom, Ireland, Spain or Portugal.

Key engineering and product teams are based in these locales.

About the Role

Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research.

We’re looking for a Product Lead to own the recruitment and panel experience at Maze. You’ll set the product vision for how customers recruit and manage participants across Maze, working across unmoderated, moderated, AI-moderated, and future research experiences.

This is a highly cross-functional product area that sits at the intersection of product, operations, and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners, and other product teams.

You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable, and able to scale with increasingly complex customer needs.

You’ll work on:

• Set the product vision and roadmap for recruitment and participant management across Maze.

• Improve participant quality by building stronger feedback loops, quality signals, filtering, and experiences that reduce confusion for participants.

• Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases.

• Understand panel performance and identify gaps in participant supply, quality, and fulfillment.

• Partner with Panel Operations to continuously improve the tools, workflows, and handoffs used to fulfill recruitment requests.

• Help evaluate and onboard new panel partners and determine where deeper integrations can improve quality, coverage, or efficiency.

• Develop smarter ways to route studies to the right participant supply based on customer and study needs.

• Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens.

• Partner with Sales, Customer Success, and Research Partners on customer needs, recruitment feasibility, packaging, adoption, and opportunities where recruitment capabilities can unlock deals.

• Define and measure success across participant quality, fulfillment, and the overall recruitment experience.

You should apply if:

• You have experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution.

• You’re comfortable working on products that span software, operations, and external partners rather than living entirely within a single product surface.

• You can turn messy, cross-functional problems into a clear product vision and an actionable roadmap.

• You’re comfortable getting close to operational workflows and using what you learn to make better product decisions.

• You have strong product judgment and are comfortable bringing a clear recommendation to the room, even when there isn’t a perfect answer.

• You’re experienced partnering closely with Engineering and Design while bringing stakeholders from across the business into your product process.

• You think in systems and look for scalable product solutions rather than one-off workarounds.

• You’re comfortable balancing customer experience, business needs, operational realities, and technical constraints.

• You thrive in an environment where you can move quickly, make decisions with imperfect information, and continuously learn from customers and internal teams.

Bonus points if you have:

• Experience with user research or research participant recruitment.

• Experience building products with a meaningful operational component.

• Marketplace or supply-and-demand product experience.

• Experience working with external partners, vendors, or integrations that are critical to the customer experience.

• Experience building products for enterprise customers with complex requirements.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.

This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.

You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.

We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.

Impact on Team:

We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat learning out loud as a feature, not a liability. In this role, you’ll be expected to bring your real perspective on what’s working and what isn’t as you build this function, and to commit fully once a direction is set.

We default to public Slack channels over DMs, document our thinking in writing, and work async whenever possible. There is no existing playbook for this role, you will be building the outreach cadence, prioritization approach, and relationship-tracking process as you go, and bringing recommendations to the table rather than waiting for direction.

We own the relationships we build, not just the introductions on this quarter’s list. You’ll have latitude to define scope, prioritize your own patch, and see the work through from first outreach to a validated, referenceable relationship. We measure ourselves by the value we deliver - engagement, referenceability, and leads - not the process we follow.

Job Responsibilities:

• Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers.

• Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day.

• Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers.

• Generate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection.

• Identify and surface signal for direct commercial relationships between Redox and provider systems over time.

• Define and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today.

• Track and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot.

• Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes.

Required Skills & Experience:

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies.

• Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers.

• Comfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one.

• Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation.

• Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems.

• Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team.

• Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal.

• Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred.

• Comfortable operating in a remote, asynchronous organizational culture.

• Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships.

Who you’ll be engaging with:

• Top 25 health systems by connection depth on the Redox network.

• Epic-based provider organizations connected to Redox.

• Hospital IT, integration, and interoperability teams managing the Redox relationship day to day.

Nice to have in your background:

• Familiarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR).

• Experience building a net-new function or team within a growth-stage company.

• Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking.

$185,000 - $205,000 a year

Compensation: The base salary range for this position is expected to be $185,000 to $205,000 per year base, plus variable component.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Ft. Knox, KY, Full Time Remote

Required Clearance: Active Secret

Certifications: Active CompTIA Security+ / IAT level II certification

Required Education: B.S. in Computer Science, Engineering, or other related degree.

Required Experience: Must have 8-10 years of experience. Minimum of three (3) years of agile development with either Azure Dev Ops or Jira with Git repositories, building and supporting Web and Cloud based applications. Army HRC ASBS or companion systems experience is a plus.

Position Description

•    Ping Wind is seeking a highly skilled and experienced Senior Lead Software Developer to drive the design, development, and deployment of scalable enterprise web applications. The ideal candidate will possess deep expertise in full-stack development, with a strong emphasis on modern web technologies, microservices architecture, and cloud-native solutions on AWS.

Responsibilities

Typical Responsibilities/Tasks:

•    Full-Stack Development: Lead the end-to-end design and development of robust, high-performance applications using Java/Spring Boot and Node.js for backend services, alongside Angular for the frontend.

•    UI/UX Implementation: Build the front-end of applications through appealing visual design, utilizing modern UI templates, HTML5, CSS, and Angular to ensure responsive and seamless user experiences.

•    Cloud Architecture: Architect, deploy, and maintain secure and scalable cloud environments utilizing AWS services (e.g., EC2, S3, Lambda, API Gateway).

•    System Integration: Design and implement RESTful APIs and microservices, ensuring efficient data flow between the frontend, backend, and database layers.

•    Leadership & Mentorship: Guide technical teams, conduct rigorous code reviews, establish software development best practices, and drive continuous integration and continuous deployment (CI/CD) initiatives.

•    Agile Collaboration: Work closely with stakeholders, product managers, and UI/UX designers in an Agile environment to translate business requirements into technical solutions.

Required Qualifications

•    Cloud Computing: Proven hands-on experience developing and deploying applications in AWS environments.

•    Frontend Technologies: Expansive experience with Angular, HTML5, CSS, and modern UI templates.

•    Backend Technologies: Strong proficiency in Java with deep expertise in the Spring Boot framework for building enterprise-grade microservices.

•    Server-Side JavaScript: Solid experience with Node.js for backend development, API integration, or tooling.

•    Database: Experience designing and interacting with relational and non-relational databases.

•    Version Control & CI/CD: Proficiency with Git and modern CI/CD pipeline tools.

Desired Qualifications

•    Experience writing SQL for a major database (e.g., Oracle, PostgreSQL).

•    Experience with API design and documentation (e.g., JSON, OpenAPI).

•    Familiarity with source control tools like Git.

•    Experience with vulnerability analysis and remediation.

•    Strong experience with Java and the Spring Boot framework.

•    Proficiency in front-end development with Angular, HTML5, and CSS.

•    Experience with Node.js for backend services or build tooling.

•    Hands-on experience with cloud services, preferably in an AWS environment.

•    Experience with Agile development processes (e.g., SAFe, Scrum, Kanban).

•    Experienced with Object-Oriented Programming (OOP) principles.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About Pingwind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

·       Eleven Federal Holidays

·       Paid Time Off accrued each pay period

·       Parental Leave

·       Three medical plan choices with generous employer contribution

·       Dental and Vision Insurance

·       Company paid Short-Term and Long-Term Disability

·       Company paid Life and AD&D Insurance

·       401k with competitive matching and vesting schedule

·       Continuing education assistance

·       Short Term / Long Term Disability & Life Insurance

·       Medical, Dependent Care and Commuter Flexible Spending Accounts

·       Employee Assistance Program

·       Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)

·       529 College Savings Plan

·       Legal Insurance

·       Pet Insurance

Salary Range

$103k-$143K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Code and Theory, we thrive at the intersection of creativity and technology. We empower brands by driving seamless execution, transformative solutions, and delivering exceptional client experiences. Through a culture of invention, our teams turn ideas into impact—creating innovative, memorable experiences for clients and their audiences.

Code and Theory is looking for a Program Delivery Lead to run the operating engine behind Project Ignite, our embedded-team partnership with Adobe that drives enterprise customer adoption of generative AI tools like Adobe Firefly and Adobe GenStudio.

The Program Lead owns the whole program rather than an individual client account. This role acts as the connective tissue across the whole Engagement Management team: as the primary point of contact for Adobe’s FDE leadership on program-level matters, as the owner of internal operating rhythm and team health, and as the person who represents the program to Code and Theory and Stagwell executive leadership.

WHAT YOU’LL DO

• Set the internal operating rhythm and drive the decisions behind it, leading a weekly full-team sync and a recurring senior-leadership huddle where staffing, performance, and hiring calls get made
• Own the program’s voice with the client and with internal leadership, delivering recurring executive readouts in multiple formats, backed by a regular written update and continuous progress tracking
• Serve as the primary point of contact for the client’s program leadership on program-level matters, while individual Engagement Managers own their account relationships directly
• Read and adapt to changes in the client’s own organization, adjusting the program’s engagement model in step with how the partner organization evolves
• Run interference for the team, stepping in directly with the client when requests land unreasonably rather than passing pressure down to individual team members
• Partner with Legal, Finance, and internal leadership to negotiate and close contract renewals, including headcount, fee structure, KPI-based adjustments, and delivery-model scope
• Maintain working fluency in contract mechanics, including redlines, rate structures, and budget tracking, enough to catch issues early and drive documents to signature
• Track program KPIs against target and proactively work with the team to course-correct the moment forecasts show signs of drifting off track
• Partner closely with the recruiting team to shape hiring strategy, screening criteria, and final hiring decisions for the engagement team, leading through influence and credibility rather than a formal reporting relationship
• Act as the primary point of resolution when client leadership raises a performance concern about a team member, balancing the client relationship with fair, considered outcomes for your people
• Own the onboarding curriculum and keep it current as the team and tools evolve, and monitor team capacity and workload proactively
• Maintain the program’s core artifacts and a growing library of reusable playbooks and tools, treating documentation and process as a deliverable in their own right

WHAT YOU’LL NEED

• Background in program/client delivery management, ideally within a staff-augmentation, matrix organization, consulting, or professional-services model
• Comfort owning a portfolio of engagements without running any single one directly
• Demonstrated executive stakeholder management: experience running recurring readouts or steerco-style meetings with senior client-side executives (VP/Director+) and briefing internal C-suite leadership
• Strong, tone-adaptive communication and comfort moving between Engagement Managers, client-side leadership, and internal executives
• Informal leadership that builds cohesion, and the ability to rally a team around shared goals and a common bar for quality, using trust and communication rather than positional authority
• A builder’s instinct for process and documentation, comfortable creating and maintaining trackers, onboarding curricula, and playbooks rather than just executing against someone else’s
• Ability to synthesize cross-functional information into clear, AI-augmented systems
• Ability to partner with Legal, Finance, and leadership to negotiate and close SOWs, plan and account for headcount, KPI-based fee adjustments, and delivery-model splits, and track budget burn against the SOW to flag variances early
• Ownership of program KPIs against target, with a track record of proactively working with a team to course-correct when forecasts show signs of drifting off track
• High tolerance for ambiguity and comfort navigating a partner organization that changes its own structure with little notice

NICE TO HAVE

• Experience scaling a distributed team
• A keen eye for identifying expansion opportunities across an account portfolio, spotting where a program can grow and translating that into a clear business case for leadership and the client
• Familiarity with generative AI tools in a creative or marketing context
• Background in agency operations, martech, or enterprise software adoption programs
• Experience partnering with a recruiting or talent team on a live, time-sensitive hiring pipeline

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $150,000 – $200,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Role

Lead the team that commands Alpaca’s most critical incidents. You will build the function and then keep raising its bar: the severity model, the escalation and communication paths, 24x7 follow-the-sun coverage, and the KPIs that prove it is improving. You will do that across boundaries - with the engineering teams who own the services, with SRE on reliability standards and on-call readiness, with Risk on financial and regulatory materiality, with our partner communications teams on what reaches a customer, and with reliability programme management on what happens after.

You will own how well we respond. Not the fix, not the partner communication, and not the reliability standard. Holding that line is a deliberate part of the design and a core part of the job.

Things You Get To Do

• Build the team and stand up 24x7 command. Recruit and certify Incident Commanders, build a follow-the-sun rotation across APAC, EMEA and AMER with warm handoffs at every regional boundary, and carry a rostered slot yourself. Keep the team sharp between real incidents with game days, tabletop exercises and simulations, and coach them through the live ones. Build a blameless review culture that treats an outlier as a process gap rather than a person’s failure.
• Own the process, and keep raising it. Drive severity maturity with Risk on financial and regulatory materiality - in a regulated brokerage a severity call can also start a reporting clock, so the model has to map cleanly onto those thresholds. Own the escalation path and what happens when a page goes unanswered, agree the thresholds for taking an incident to engineering leadership, and keep the service catalogue and its ownership current - time spent working out who owns a failing service is customer impact.
• Own both bridges. Your team connects the engineers and technical support fixing the problem, who need uninterrupted focus, to the partner communications teams, who need a continuous and accurate feed. You open the channel, supply the facts and hold the update cadence to account. Afterwards, your team runs the retrospective with SRE - who own the technical depth - and builds the post-incident package while the room is still warm, every item ticketed, owned and tagged, delivered inside a service level you define and then hold, before reliability programme management drives it to closure. You then synthesise the discussion into short, digestible learnings and publish them to the whole engineering organisation, so one team’s failure becomes everyone’s lesson instead of a document three people read.
• Own the KPIs. Time to respond and time to mitigate end to end, including the definitions and data hygiene beneath them: what separates mitigated from resolved, and whether a timestamp means what it claims. Establish a defensible baseline before committing to targets, then move them by severity. Review and approval, not authorship, is where postmortems stall, so report overdue reviews by team and incident with a next action against each.
• Build it as a product, then automate it with AI. Everything is documented, versioned and deployable, so you can stand up command from the artefacts alone; the process needs to scale considerably faster than the team. The automation we are after is AI workflows and agents rather than scripts and dashboards - agents that set an incident up, assemble the timeline as it runs, draft the RCA and the action package, and chase the update that is due or the review that is overdue. You own that roadmap: what an agent may do unsupervised, what still needs a commander’s judgement, and the decision-tree quality that makes either of them safe.

Who You Are (Must-Haves)

• You have stood up an incident command or major-incident function, not only worked inside one - you have owned the severity model, built the roster and driven adoption across teams.
• 5+ years in production engineering, SRE or technical operations, including hands-on command of high-severity incidents.
• You have led a distributed team across time zones and run a 24x7 rotation.
• You get engineers you do not manage to do things, and you can defend a severity call to someone who disagrees with it.
• You have built reliability metrics people trust, and you know the difference between improving a number and improving reality.
• You are disciplined about scope. You can say “that is not ours” and route it, in the middle of an outage, without leaving a gap.
• You write well enough that your process documents actually get used, you can hold a bridge calm under pressure, and you can brief an executive mid-incident without either downplaying it or dramatising it.
• You understand FinTech and the trust stakes of API-driven financial platforms.
• You use AI and agentic automation to remove toil rather than to add tooling.

Who You Might Be (Nice-to-Haves)

• Formal incident command training - ITIL, Major Incident Management or crisis management.
• You have run a certification, game day or drill programme, or built a pool of certified responders beyond your own headcount.
• Experience with modern incident management and on-call platforms.
• You have built a service catalogue or ownership registry that people actually maintained.
• You have worked with programme management or reliability functions to convert incident follow-ups into funded roadmap work.
• Familiarity with incident reporting obligations in regulated financial services - DORA, Reg SCI, FINRA or equivalent.
• Online securities trading or capital markets experience, or another regulated, market-hours-sensitive domain.
• You have deployed the same operating model into a second region or entity.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Specialist Lead joining our Global Payroll Operations Team.

What you bring

• Payroll management or equivalent experience
• Knowledge of payroll best practices.
• Proficient in using software tools like SAP, Excel / Google Sheet.
• An analytical mindset with great problem-solving abilities.
• Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• You understand the need and ideal to work largely asynchronously.
• Writes and speaks fluent English
• It’s not required to have experience working remotely, but considered a plus
• Demonstrates strong automation and AI capabilities and AI fluency.

Key responsibilities

• Act as a true subject matter expert for the country
  • Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
  • Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
  • Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

Practicals

• You’ll report to: Manager, Global Payroll Operations
• Team: Payroll
• Location: Japan
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

¥8,600,000—¥9,700,000 JPY

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

We are seeking a Customer Success Director, Provider Networks to build a relationship function that does not exist at Redox today: dedicated coverage of the provider systems (hospitals and health systems) connected to our network. Redox largely sells to companies that resell our infrastructure to their own customers — we have strong coverage against those direct customers, but none against our customer’s customer, the provider systems actually running on our network.

This is a high-ownership, high-ambiguity IC role. You will define how Redox engages provider systems from the ground up: who to prioritize, how to build trust with hospital IT and integration teams, and how to turn relationships into referenceability, faster customer introductions, and eventually a path to direct commercial relationships with providers themselves.

You will start with a deliberately narrowed patch, our top 25 health systems and/or all Epic-based customers on the network. Success means providers stay engaged, informed of new Redox capabilities, and willing to serve as references or fast-pass introductions for Redox customers selling into them. If the pilot proves out, this role is the foundation for a full team, with a leader hired to scale it.

We’re a fully remote team within the U.S. that operates with radical transparency and a strong bias toward ownership.

Impact on Team:

We make room for everyone to be heard, regardless of level. We work openly, normalize not knowing things, and treat learning out loud as a feature, not a liability. In this role, you’ll be expected to bring your real perspective on what’s working and what isn’t as you build this function, and to commit fully once a direction is set.

We default to public Slack channels over DMs, document our thinking in writing, and work async whenever possible. There is no existing playbook for this role, you will be building the outreach cadence, prioritization approach, and relationship-tracking process as you go, and bringing recommendations to the table rather than waiting for direction.

We own the relationships we build, not just the introductions on this quarter’s list. You’ll have latitude to define scope, prioritize your own patch, and see the work through from first outreach to a validated, referenceable relationship. We measure ourselves by the value we deliver - engagement, referenceability, and leads - not the process we follow.

Job Responsibilities:

• Own and maintain relationships with an initial patch of provider systems on the Redox network, starting with the top 25 health systems and/or all Epic-based customers.

• Serve as the primary point of contact for assigned provider systems, engaging largely with hospital IT and integration teams who manage the Redox connection day to day.

• Build and track referenceability across your patch, keeping provider systems informed of new Redox features and capabilities, and willing to serve as references for Redox customers.

• Generate fast-pass introductions: when an existing Redox customer wants to sell into a provider system you manage, use the relationship to accelerate that connection.

• Identify and surface signal for direct commercial relationships between Redox and provider systems over time.

• Define and refine the initial outreach cadence and relationship-management process for this function, since no established playbook exists today.

• Track and report on engagement, referenceability status, and lead signal across your patch to validate ROI during the initial 6-month pilot.

• Partner cross-functionally with Customer Success, Sales, and Product to translate provider relationships into stronger network stickiness and customer outcomes.

Required Skills & Experience:

• Proven experience in Customer Success, Account Management, or Provider/Client Relations within health tech, healthcare interoperability, or health data companies.

• Direct experience engaging hospital or health system IT and integration stakeholders, not solely commercial or clinical buyers.

• Comfort operating with high ambiguity and no established playbook, you will be building this function, not executing an existing one.

• Working knowledge of the health data exchange ecosystem, including HIPAA-relevant considerations around health data sharing and network participation.

• Strong track record of building trust-based relationships with technical and operational stakeholders at hospitals and health systems.

• Ability to manage and prioritize a large book of relationships (dozens to hundreds of provider systems) autonomously, without a supporting team.

• Excellent written and verbal communication skills, with the ability to report clearly on engagement, referenceability, and pipeline signal.

• Proficiency with modern customer success and CRM tooling; hands-on experience with platforms such as Vitally (or comparable CS platforms), Salesforce, Zendesk, Gong, and workflow automation tools (e.g., Zapier) strongly preferred.

• Comfortable operating in a remote, asynchronous organizational culture.

• Strong AI proficiency strongly preferred; comfortable using AI tools (e.g., Claude) to accelerate account research, call prep, follow-up drafting, and reporting across a large book of relationships.

Who you’ll be engaging with:

• Top 25 health systems by connection depth on the Redox network.

• Epic-based provider organizations connected to Redox.

• Hospital IT, integration, and interoperability teams managing the Redox relationship day to day.

Nice to have in your background:

• Familiarity with health data exchange frameworks and standards (e.g., Carequality, TEFCA, HL7/FHIR).

• Experience building a net-new function or team within a growth-stage company.

• Familiarity with CRM or Customer Success tooling for relationship and pipeline tracking.

$185,000 - $205,000 a year

Compensation: The base salary range for this position is expected to be $185,000 to $205,000 per year base, plus variable component.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Ft. Knox, KY, Full Time Remote

Required Clearance: Active Secret

Certifications: Active CompTIA Security+ / IAT level II certification

Required Education: B.S. in Computer Science, Engineering, or other related degree.

Required Experience: Must have 8-10 years of experience. Minimum of three (3) years of agile development with either Azure Dev Ops or Jira with Git repositories, building and supporting Web and Cloud based applications. Army HRC ASBS or companion systems experience is a plus.

Position Description

•    Ping Wind is seeking a highly skilled and experienced Senior Lead Software Developer to drive the design, development, and deployment of scalable enterprise web applications. The ideal candidate will possess deep expertise in full-stack development, with a strong emphasis on modern web technologies, microservices architecture, and cloud-native solutions on AWS.

Responsibilities

Typical Responsibilities/Tasks:

•    Full-Stack Development: Lead the end-to-end design and development of robust, high-performance applications using Java/Spring Boot and Node.js for backend services, alongside Angular for the frontend.

•    UI/UX Implementation: Build the front-end of applications through appealing visual design, utilizing modern UI templates, HTML5, CSS, and Angular to ensure responsive and seamless user experiences.

•    Cloud Architecture: Architect, deploy, and maintain secure and scalable cloud environments utilizing AWS services (e.g., EC2, S3, Lambda, API Gateway).

•    System Integration: Design and implement RESTful APIs and microservices, ensuring efficient data flow between the frontend, backend, and database layers.

•    Leadership & Mentorship: Guide technical teams, conduct rigorous code reviews, establish software development best practices, and drive continuous integration and continuous deployment (CI/CD) initiatives.

•    Agile Collaboration: Work closely with stakeholders, product managers, and UI/UX designers in an Agile environment to translate business requirements into technical solutions.

Required Qualifications

•    Cloud Computing: Proven hands-on experience developing and deploying applications in AWS environments.

•    Frontend Technologies: Expansive experience with Angular, HTML5, CSS, and modern UI templates.

•    Backend Technologies: Strong proficiency in Java with deep expertise in the Spring Boot framework for building enterprise-grade microservices.

•    Server-Side JavaScript: Solid experience with Node.js for backend development, API integration, or tooling.

•    Database: Experience designing and interacting with relational and non-relational databases.

•    Version Control & CI/CD: Proficiency with Git and modern CI/CD pipeline tools.

Desired Qualifications

•    Experience writing SQL for a major database (e.g., Oracle, PostgreSQL).

•    Experience with API design and documentation (e.g., JSON, OpenAPI).

•    Familiarity with source control tools like Git.

•    Experience with vulnerability analysis and remediation.

•    Strong experience with Java and the Spring Boot framework.

•    Proficiency in front-end development with Angular, HTML5, and CSS.

•    Experience with Node.js for backend services or build tooling.

•    Hands-on experience with cloud services, preferably in an AWS environment.

•    Experience with Agile development processes (e.g., SAFe, Scrum, Kanban).

•    Experienced with Object-Oriented Programming (OOP) principles.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

About Pingwind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and Northern Virginia. www.PingWind.com

Our benefits include:

·       Eleven Federal Holidays

·       Paid Time Off accrued each pay period

·       Parental Leave

·       Three medical plan choices with generous employer contribution

·       Dental and Vision Insurance

·       Company paid Short-Term and Long-Term Disability

·       Company paid Life and AD&D Insurance

·       401k with competitive matching and vesting schedule

·       Continuing education assistance

·       Short Term / Long Term Disability & Life Insurance

·       Medical, Dependent Care and Commuter Flexible Spending Accounts

·       Employee Assistance Program

·       Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)

·       529 College Savings Plan

·       Legal Insurance

·       Pet Insurance

Salary Range

$103k-$143K

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.

Veterans are encouraged to apply

PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

WHO WE ARE:

BaubleBar designs accessories that make life more fun. Founded in 2010, the company is known for its statement-making styles that create joy and bring people together. Today, BaubleBar’s unabashedly optimistic perspective can be found across multiple accessory categories sold direct-to-consumer and in over 8,500 retail stores globally.

WHAT WE’RE LOOKING FOR:

We’re seeking an experienced Assistant Controller to serve as the operational backbone of the accounting close and transactional world for the Company.  This role owns the full transactional accounting cycle – accounts payable and travel & expense, revenue accounting, and accounts receivable – while also directly maintaining the general ledger accounts that fall outside the functional teams, including fixed assets, prepaids, cash and other corporate balance sheet accounts.  This is a hands-on leadership role requiring strong technical accounting knowledge, general ledger ownership, people management skills and deep familiarity with e-commerce revenue, payment and collections processes.

WHAT WE WANT YOU TO DO:

Team Leadership & Oversight

• Directly manage and develop the Accounting Supervisor, Revenue Accountant and Part-Time AR Manager
• Serve as the escalation point for judgment calls, exceptions and unusual transactions
• Conduct regular 1:1s, performance reviews and career development planning for direct reports
• Identify process improvement and automation opportunities across all owned functions

AP & Travel and Expense (via Accounting Supervisor)

• Review and approve the AP aging and cash disbursement forecast
• Oversee the Accounting Supervisor’s management of vendor master data controls, invoice-PO match exception resolution, and T&E policy compliance
• Review matters requiring elevated technical judgment: complex accrual estimates, vendor disputes, and contract interpretation

Revenue Accounting

• Review monthly revenue-to-cash reconciliations across all sales channels (e.g. Shopify, Amazon, wholesale, etc.)
• Oversee revenue recognition policy application, including treatment of chargebacks, returns/refund reserves, and payment processor fees
• Review and approve judgmental reserve estimates

Accounts Receivable (via AR Manager)

• Own the AR reserve in partnership with the AR Manager
• Oversee the AR Manager’s direction of collections aging, customer credit memos and deduction management (particularly wholesale chargebacks and allowances)
• Ensure cash application accuracy and timely resolution of unapplied cash through the AR Manager and AR Specialist

Close Process & Controls

• Own the close calendar and checklist across all managed functions and direct GL accounts; ensure deadlines are met
• Prepare and/or review balance sheet reconcilations for all accounts – prior to Controller sign-off
• Prepare and review manual and non-system journal entries for accuracy and appropriate support
• Support internal control design, documentation and testing

General Ledger & Corporate Accounting

• Directly prepare and/or review monthly cash reconciliations for all operating, payroll and merchant/payment processor bank accounts
• Own the fixed asset sub-ledger: capitalization policy application, monthly depreciation, disposals, internal software capitalizations
• Maintain prepaid expense and accrued liability schedules not owned by AP/T&E, Revenue or AR
• Record and reconcile debt instruments, as applicable
• Record and account for investments and related interest
• Prepare and/or review lease (ASC 842) and other corporate schedules as applicable
• Service as secondary technical reviewer alongside the Controller for non-routine GL entries and account classifications outside the transactional functions above

WHAT WE WANT TO SEE:

• Bachelor’s degree in Accounting, Finance or related field required
• CPA strongly preferred
• 7+ years of progressive accounting experience, including at least 2 years in a supervisory or management capacity
• Strong working knowledge of U.S. GAAP
• Experience with multi-channel e-commerce accounting strongly preferred
• Proficiency with ERP systems (NetSuite strongly preferred) and advanced Excel skills
• Demonstrated experience managing a monthly close process and reconciliation cadence
• Demonstrated success automating accounting processes and reducing close cycle time (e.g. saved searches, workflows, system integrations)
• Experience with AP/T&E automation platforms and CRM/AR tools
• Systems- and process-oriented, with a constant eye on automating and simplifying manual processes rather than managing around them
• Comfortable operating with a high degree of ownership and accountability during time-sensitive close cycles
• Excellent written and verbal communication skills, including the ability to document accounting conclusions and communicate effectively with non-accountants
• Position will be remote (residing anywhere in the United States and authorized to work in the U.S.) Standard working hours to coincide with 9:00am-6:00pm EST

WHAT WE OFFER:

• Starting salary range for this role is $155,000 - $170,000. Starting offer within that range will factor in work location, skills, background and years of relevant experience
• Generous benefit package including: Outstanding company contribution towards employee premiums for Medical, Dental and Vision Insurance, PTO, 10 paid Company Holidays, Company paid Life Insurance & more!
• Be part of a lean, highly effective, collaborative team where your impact is easy to see. Your work will directly shape our financials and decisions
• Company laptop, free monthly product allowance, and employee discounts

Who we are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why Pakistan

South Africa has one of the strongest engineering communities anywhere in the world, and we are deliberately growing our technology organisation in the country. We already have several team members based here. The work is fully remote, and the mission we are working on is a good deal closer to home than it is for our teams elsewhere.

So, now we are looking for our Head of Engineering, Rewards to join us in Pakistan.

About The Role

Rewards is one of the most strategically important platforms at Moniepoint, and it is being built into a dedicated charter with its own engineering and product leadership. The platform sits at the centre of our retention strategy across a user base of approximately 23 million people.

Today the platform does one thing: cashback. It works, but it has barely scratched the surface of what rewards can be, and the cashback product itself is not yet built to the depth it deserves. The ambition is to evolve it into a full rewards, retention, engagement and personalisation platform — and to do that across the full 360 degrees of our network. That means rewards for our business customers, rewards for our consumer customers, and rewards for the sales agents who drive our distribution. Very few companies get to design this from close to a blank page at this scale.

The Head of Engineering owns that platform end to end. You will inherit a team of nine engineers, including an Engineering Manager, and build the organisation out from there — the current expectation is a minimum of three product units and upwards of 25 people, though the eventual shape is genuinely yours to define. Your first objective is to get the best possible performance out of the cashback product we already have. From there, you will work with Growth, Sales and Marketing to determine what we build for acquisition and retention, and roll it out across every customer we serve.

This is a consumer-facing product engineering role, and that is the most important thing to understand about it. Rewards is won or lost on experimentation, personalisation, and the quality of the experience in a customer’s hands. We are looking for a leader who has built and shipped direct-to-consumer products at scale, who is fluent in experimentation and A/B testing, and who has real depth in front-end and mobile engineering — not a purely backend platform leader.

Moniepoint runs a Domain CTO model. We view our Heads of Engineering as the CTO of their domain: you own the technical roadmap, the architecture, the delivery, and the organisation beneath you. You will have full autonomy over engineering strategy, architecture, hiring, operating cadence and roadmap trade-offs.

You will report functionally to our Group CTO, with a dual reporting line into the Product leader for Rewards. That second line is a delivery relationship rather than a seniority one — engineering and product are peers here, and you will build the team to full capacity together. Your responsibilities as Head of Engineering, Rewards includes:

• Owning the technical strategy, architecture and roadmap for the Rewards Platform end to end.
• Improving the performance, reliability and depth of the existing cashback product as an immediate first priority.
• Evolving cashback into a broader rewards, retention, engagement and personalisation platform serving business customers, consumer customers and sales agents.
• Building the engineering organisation from its current base - structuring product units, hiring engineers and Engineering Managers, and leading through those managers as the team scales.
• Establishing a strong experimentation culture: A/B testing, cohort analysis, and measurement that lets the team learn quickly what actually changes customer behaviour.
• Working closely with Growth, Sales and Marketing to translate acquisition and retention objectives into product and engineering initiatives.
• Owning the customer-facing experience of rewards across mobile and web, including how quickly and reliably customers receive what they have earned.
• Define architecture standards, engineering processes and quality metrics, and own the engineering health of the domain — incidents, production defects, deployment frequency, change failure rate, and developer experience.
• Build the platform to serve customers across multiple geographies as Moniepoint expands.
• Partner with Product to define the rewards-specific metrics and OKRs that do not yet exist, and hold the team to them.

Who You Are

• Direct-to-consumer product engineering at scale. You have built and shipped products used directly by large consumer audiences, and you understand what moves engagement and retention. This is the defining requirement of the role.
• Genuine front-end and mobile depth. You have led or personally built consumer-facing mobile and web experiences. A backend-only background, however strong, is not what this role needs.
• Experimentation and growth engineering. Hands-on experience running A/B tests, feature flagging, and measurement frameworks, and using the results to drive product decisions rather than to justify them.
• At least 5 years of experience managing managers — leading an engineering organisation through other engineering leaders, not a single team.
• Hands-on technical leadership. You are still close to the code. We expect a meaningful proportion of hands-on engineering time and technical credibility with the engineers you lead.
• 10+ years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• Comfort with our backend environment — Java and Spring Boot — and the ability to lead backend engineers credibly, even if it is not where your own depth sits.
• Experience building and scaling an engineering organisation from a small base, including hiring and developing Engineering Managers.
• Strong collaboration with commercial stakeholders — growth, marketing and sales — and the ability to translate business objectives into engineering work.
• Rewards, loyalty, gamification, personalisation or growth platform experience is a strong advantage but is not required.
• Fintech or payments experience is an advantage, not a requirement.

Cultural Alignment

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like In The Role

• The existing cashback product performing measurably better — faster, more reliable, and more compelling to customers.
• A credible rewards platform roadmap defined with Product, and the first initiatives beyond cashback shipped.
• A functioning experimentation practice, where the team ships, measures and learns on a short cycle.
• An engineering organisation built out from its current base, with a strong bench of Engineering Managers and senior engineers.
• Rewards established as a measurable contributor to retention and engagement across the customer base.
• Clear architecture standards and engineering processes in place across the product units.

Why Join Us

• A rare blank page. The platform exists, but almost everything it could become is still ahead of it, and you will define what that is.
• Direct influence on retention across a base of roughly 23 million users, at one of the largest and fastest-growing digital banks in Africa.
• Full autonomy as the CTO of your domain, with the backing to build the organisation you think the problem needs.
• Be part of a mission-driven company expanding access to financial services for millions of businesses and individuals.

What To Expect In The Hiring Process

• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders. 30 minutes focused on a technical deep dive into your CV and into a project or system you built in the past. 30 minutes focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management and collaboration skills with product and business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

#LI-Remote

We are looking for a Lead Software Engineer to join our EMEA Engineering team in France (remote). What does a Lead Software Engineer at CoderPad do? As a Lead Software...

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage...

Headquarters: Victoria, British Columbia, Canada
URL: https://geoproapp.com

The opportunity 

I'm looking for an experienced operator to take ownership of a portfolio of three established Shopify apps with a combined ARR of approximately $1.87M.

The portfolio includes:

• Geo:Pro: Geolocation-based storefront personalization
• TrackiPal: PayPal tracking automation for Shopify merchants
• Easy Lockdown: Content and storefront access control

Together, these are profitable, well-established products with engaged customer bases. They're not hypergrowth startups, but well-run businesses with clear opportunities to improve the product experience, strengthen operations and continue growing over time.

As the portfolio has grown, it's reached the point where I need an experienced operator to lead the day-to-day, keep the business running smoothly and turn strategy into execution. 

The role is fully remote, async-friendly and suited to someone who enjoys ownership, autonomy and building well-run businesses.

What you'd own 

• Team coordination and delivery: Run the day-to-day by coordinating the developer and tester through the full delivery cycle - from spec → build → ship → measure - keeping everyone aligned across time zones and hiring additional contractors as needed.
• Roadmap and prioritization: We'll set the roadmap together. I'll be closely involved at first, and over time this becomes increasingly your call. Turn Amplitude data, review themes and support signals into a prioritized backlog in Linear, and write clear tickets for the developer.
• Metrics and experimentation: Own the analytics story. Understand what moved, what didn't and what to try next. Design experiments and report on impact. 
• Quality and documentation: Continually raise the bar on user experience through better documentation, smoother onboarding, fewer rough edges.
• Platform stewardship: Stay ahead of Shopify API changes, manage App Store compliance reviews and lead our annual Built for Shopify review to retain BFS status.
• Support oversight and escalations: Our support agency handles tier-1 tickets. You're the escalation point for product and engineering issues and own the agency relationship, ensuring response times, ticket quality and the merchant experience meet the bar. 
• Shopify App Store Paid Ads: Oversee existing paid advertising campaigns, working with our marketing contractor to ensure everything runs smoothly. We'll set the marketing budget together each quarter, and you'll manage it.
• Shopify App Store rankings: Monitor Shopify App Store rankings across the portfolio, identify opportunities to improve rankings and respond quickly when rankings decline.     

What you don't have to do 

• Write code (there's a developer for that) 
• Do QA (there's a tester for that)
• Handle routine support tickets (an agency handles that)
• Respond to reviews (a contractor handles that)
• Fundraise, hire executives, sit in stakeholder meetings or manage political overhead - none of that exists here 

Growth areas we've already identified 

• Easy Lockdown: Shift to usage-based pricing 
• Geo:Pro + Easy Lockdown: Onboarding and activation optimization 
• Geo:Pro + Easy Lockdown: Feature gaps that address missing customer use cases
• All three apps: Lift review ratings to improve organic App Store rankings

You're not walking into a blank page - there's already a clear direction, but plenty of room to test your own ideas.

What you'll be walking into

• Small, remote team: You'll be coordinating a small team of contractors working across different time zones, so communication and keeping work moving are a big part of the role. 
• Established products: The apps are profitable and well established, but some of the codebases are older and occasionally require pragmatic workarounds rather than perfect solutions. 
• Data-driven decisions: Our analytics stack is solid (Amplitude, BigQuery, Shopify Partners)  - SQL fluency, or comfort writing it with AI help, is required. 

How we'll work together

• Founder involvement: I've run these apps alongside another business and know them inside out. I'll stay focused on product direction, strategy, quarterly planning and major decisions while you run the day-to-day.
• Working rhythm: We'll meet weekly at first while we build context and alignment, then move to monthly strategy check-ins and quarterly planning sessions. Beyond that, you'll have the autonomy to run with it.

Who you are 

• Strong operator: You've successfully run product or delivery for a small SaaS team. Background isn't important - results are.
• Technically fluent: You can write clear product specs, understand trade-offs and weigh development estimates without needing to review code.
• Organized and proactive: You enjoy coordinating people, removing blockers and making sure nothing falls through the cracks.
• Data-driven: You use Amplitude, SQL and customer feedback to inform decisions.
• Self-directed: You're comfortable working asynchronously, managing your own priorities and taking ownership without constant direction.
• Bonus: Experience in the Shopify ecosystem, App Store Optimization (ASO), paid acquisition or SaaS growth. 

Where this could go 

This isn't a role with a fixed ceiling. As you build context, take on more responsibility and the portfolio grows, there's scope for the role to grow too. Exactly what that looks like will depend on the business and the impact you have, but the door is genuinely open.

Role details 

• Time: Part-time, approximately 15-25 hours per week
• Compensation: US$65-$85/hour, depending on experience
• Employment: Contractor or employee - whichever works best for you
• Location: Fully remote, async-friendly, any timezone
• Start: As soon as you're available
  

How to apply 

If this sounds like a role you'd enjoy, send me a 3-5 minute Loom walking me through how you'd approach your first 90 days. Assume you've had one week to get oriented - what would you focus on first, what would you want to understand, and how would you decide what to work on?

Email your Loom to: apply@geoproapp.com 

I'll personally review every application. If your Loom is a strong fit, I'll invite you to a short introductory interview. If that goes well, we'll schedule a final, more in-depth interview before making an offer.

To apply: https://weworkremotely.com/remote-jobs/geopro-labs-inc-head-of-operations-shopify-app-portfolio

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Website Experience Sr. Director in our Marketing Operations area in Brazil or the US (Remote accepted)!

Reporting to the VP of Marketing Operations, this role owns the evolution of Wellhub’s website — from a traditionally-managed site to an Agentic Website Experience and Operations model, where AI agents increasingly handle content assembly, personalization, identity resolution, and optimization, freeing the team to focus on strategy, judgment calls, and the exceptions that matter. This is a hands-on strategic role: owning the roadmap, design, testing, data, and execution, and leading product managers, UX designers, web analytics, and developers to deliver on that vision. You’re expected to have a real point of view on where agentic AI creates leverage on a website versus where it introduces risk, and to be able to defend that point of view to technical and non-technical stakeholders alike.

YOUR IMPACT

• Lead the vision, roadmap, and strategy for Wellhub’s website experience, driving its evolution toward an Agentic Website Experience and Operations model — where AI agents increasingly handle content assembly, personalization, and optimization.
• Own conversion rate optimization end-to-end: define experimentation strategy, size and prioritize A/B tests, lead qualitative research and behavioral surveys, and translate results into optimization decisions.
• Own website performance measurement and automated reporting (traffic, MQLs, sign-ups, conversions), analyzing visitor behavior through data synthesis, heat mapping, and tools like Amplitude + Looker.
• Partner with stakeholders across the organization to shape the website experience for product launches, content, campaigns, and the broader roadmap.
• Lead the website design and UX function, including the Mantra design system and the end-to-end design-to-code operating model (Figma to Mantra to Strapi), owning the quality bar for both human- and agent-generated work.
• Evaluate, pilot, and scale agentic AI and AI orchestration tools for the website — defining human-in-the-loop boundaries, guardrails, and escalation paths — and identify, procure, and roll out best-in-class website technology and platforms.
• Own the site’s readiness for AI-driven discovery and personalization: architect content and information architecture for SEO, GEO/AEO, and Web MCP, lead the rollout of AI-powered personalization and predictive experimentation, and ensure conversational/AI-assisted website interactions align with the broader company AI architecture.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• A seasoned digital/website leader with proven experience and ownership of a website and hands-on experience running experimentation programs.
• Deep expertise across web tech stacks — analytics platforms, headless CMS, and web design systems — with a track record of managing them end-to-end.
• Concrete, hands-on experience applying AI/agentic technology to marketing or web workflows (agent frameworks, AI personalization/CRO, conversational content tooling, or GEO/AEO strategy), including AI-assisted design-to-code workflows in production.
• A clear, defensible point of view on where agentic AI creates leverage versus risk in B2B contexts, with the ability to bridge marketing, martech/engineering, and data teams on AI implementation.
• Experience leading design and/or research functions, or credibly managing senior design ICs and design system owners, including owning a design system as shared infrastructure rather than a component library.
• A strong cross-functional leader who thrives in matrixed, fast-paced, hyper-growth environments, balancing internal business needs with a customer-centric mindset.
• Analytically rigorous, with strong critical thinking to translate complex AI topics into actionable insights and a sharp focus on KPIs and conversion metrics.
• Quick to adapt to new domain contexts, AI trends, and vendor tools, with experience working across global companies and website localization.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in B2B website management and hands-on application of agentic AI/experimentation are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

Want to see what it’s really like to work here? Follow us on Instagram @lifeatwellhub and watch our team video on YouTube !

Wellhub was named a Top Sales Team of 2025! This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here.

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

Remote’s SRE team exists so that our engineers can move quickly and our customers get a product that stays up. The team owns Kubernetes, AWS, PostgreSQL, CI infrastructure, our observability stack and the reliability practices that sits on top of all of it.

We are looking for a Team Leader to run that team. This is a 60% IC, 40% leadership role. You will own the career development of your reports, steer the teams focus using judgment against the company goals, and you will be the spokesperson for the team across engineering. You will also stay close enough to the technical work to set direction with credibility and to know when something is going wrong before it is escalated to you.

Reliability practice at Remote is maturing rather than mature. Our SLO framework is live on its first few teams and needs to reach the rest, there is real work to do on how we balance operational load against project delivery. If you want a team where the foundations are in place and the interesting problems are still open, this is that team.

What you bring

People leadership

• You have led an SRE, infrastructure or platform engineering team, and you have owned your reports’ growth, performance and career progression rather than just their sprints.
• You coach both craft and the soft skills, you can point to people who grew because of it.
• You handle underperformance directly and early, with clarity and empathy.
• You have hired engineers, and you can tell the difference between a good interview and a good engineer.
• You read team dynamics well and you resolve conflict rather than routing around it.
• You have a natural talent fostering commitment to the goals of the company.

Technical depth

• A hands-on background in site reliability, DevOps or cloud infrastructure engineering, deep enough that you can review your team’s work, challenge a design and be taken seriously in an incident.
• Kubernetes in production, including the operational reality of it rather than the happy path.
• AWS at meaningful scale.
• Hands on AI building, enablement, scaling AI infrastructure.
• Solid o11y practices and principles,
• Infrastructure as code with Terraform.
• CI/CD systems such as GitLab CI, GitHub Actions or Jenkins.
• Docker and shell scripting.
• You have run a reliability practice: incident response, on-call, SLOs and error budgets, and the discipline of turning incidents into changes that stick.
• Understanding and history of working in regulated environments.

Ways of working

• You prioritise exceptionally well when operational load and project work compete, and you protect your team’s focus without dropping the operational commitment.
• You write clearly. Remote is fully distributed and async, so most of your leadership will happen in writing.
• You build relationships across teams. A lot of SRE’s value comes from being the team others bring problems to early.

Nice to have

• Working knowledge of a backend language, ideally Elixir, or otherwise Java, Clojure, Node.js, Python or similar.
• Depth in modern observability: OpenTelemetry, distributed tracing, and tools such as Honeycomb.
• Database operations experience, particularly PostgreSQL or Aurora performance, connection pool health and query tuning.
• Running and configuring Linux systems outside a cloud environment.
• Security capability from both a defensive and an offensive standpoint.
• Cloud cost management and FinOps.
• Experience growing a team from a small base, including building the hiring bar as you go.

Key Responsibilities

Your people

• The full career lifecycle of your reports: onboarding, feedback, performance assessment, progression and hiring.
• Team health, dynamics and the retrospective habit that keeps them honest.
• Being the team’s spokesperson to the rest of engineering and to senior leadership.

Delivery

• The SRE goals: what the team commits to, in what order, and why.
• The support rotation and on-call model.

The platform

• Remote’s core infrastructure: Kubernetes, AWS, PostgreSQL, DNS and TLS, CI infrastructure.
• The reliability practice: SLOs, error budgets, incident response and the observability stack.
• The partnership with our Security team on threats, patching and infrastructure controls, including our audit and compliance obligations.
• The vendor relationships that sit behind the platform, including renewals and commercial conversations with support from your Director.

Practicals

• You will report to: Director of Engineering, Platform
• Team: Site Reliability Engineering, part of Platform Engineering
• Direct reports: 4
• Location: Anywhere in the world. Our current coverage is strongest in EMEA and APAC, so candidates who overlap with either, or who can help us close the Americas gap, are especially welcome.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with hiring manager
3. Scenario interview with a peer team leader
4. Executive interview
5. Bar Raiser interview
6. Offer + Prior employment verification check

#LI-DNP

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$75,450—$169,700 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role:

As we continue to grow JumpCloud internationally, we are hiring a Staff Software engineer for JumpCloud India. You’ll have the opportunity to play a key role in the success and development of our engineering teams in addition to growing your own career. We are seeking a senior engineer who is passionate about building great products with forward looking vision.You will be responsible for building new technology initiatives. You’ll build out features, help drive architecture, define best practices and enable platform quality.

What you’ll be doing:

• Regularly tackle the largest and most complex problems on the team. Serve as a technical leader on cross-functional projects.

• Have to work with limited visibility of requirements, carry out independent research and experiments and collaborate with User eXperience (UX) and Product Managers to come up with the requirements.

• Functionally decompose complex problems into simple, straight-forward solutions.

• Exert technical influence to help teams build highly available, reliable and performant solutions by sharing your deep knowledge and experience.

• Work alongside other Principal Engineers and Architects to drive a shared strategy across our teams

• Partner across engineering as well as product management teams to empower initiatives that will impact and benefit multiple teams

• Assist in the career development of others, actively mentoring individuals on advanced technical issues

• Balance technical leadership and savvy with strong business judgment to make the right decisions about technology choices.

We’re looking for:

• 12+ years experience as an engineer and leading complex engineering projects

• Experience with cloud technologies, Micro services, SAAS architecture

• Strong knowledge of Go and familiarity of  Java, Typescript or other programming languages

• Domain expertise of Apple/Windows/Android Device Management and policy enforcement

• MDM & Endpoint Expertise : Deep domain knowledge of Device Management architectures (policy management, enrollment, Apple Push Notification service) across macOS, Windows, Linux, iOS, and Android.

• Hands-on experience with public cloud platforms (AWS, GCP, or Azure), containerization (Kubernetes), and CI/CD pipelines (preferably GitHub Actions).

• Experience of working in a distributed systems environment, Databases

• Experience with Designing/architecting solutions involving various services, front end and Database

• Strong leadership and collaboration skills to help technically drive and oversee complex projects on multiple teams from conception to completion

• Ability to work with ambiguity and drive clarity while delivering incremental value

• Proven ability to thrive in a fast-moving, team-oriented, collaborative environment

• Strong technical foundation in software engineering design principles

• Experience working with geographically diverse engineering teams in today’s remote first work environment

#LI-PD1

Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

You must be located in and authorized to work in the country noted in the job description to be considered for this role.

Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don’t go unaddressed.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud.  Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”

#LI-Remote #BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why Spain

Some of our most mission-critical team members are based in Spain, having joined us from companies like Wise and Glovo. Moniepoint is one of the largest and fastest-growing digital banks in Africa, and this is an opportunity to work on genuinely impactful problems: disrupting financial services at scale in emerging markets, and building systems and products that process hundreds of billions of dollars in transaction volume annually for tens of millions of people.

So, now we are looking for our Head of Engineering, Sales & Marketing Tools to join us in Spain.

About The Role

Sales and Marketing Tools owns MonieCRM, the operating system for Moniepoint’s 50,000-strong sales network. This is not a CRM we bought — it is a workforce operations platform built entirely in-house for a multi-level field sales hierarchy, and it is how those teams run their day to day: the portfolio of businesses they manage, their own teams, their goals and performance, the physical and digital resources they need in the field, and an emerging AI-assisted support layer. Sixteen capabilities span onboarding and network management, pipeline and portfolio, performance and goals, compensation, and sales experience and support.

A significant part of the domain moves money. The platform owns wallets, commission calculation and attribution, cashout and welfare funds for a network that drives the overwhelming majority of company revenue — which makes financial correctness, not just availability, a core engineering requirement of the role.

Alongside that, the domain covers partner management, a rewards and retention platform serving tens of millions of users, and our marketing technology stack, including the engineering and customisation of Braze, the platform we use for customer engagement. The mandate is modernisation and reliability: re-architecting systems that have grown very quickly and making them dependable at a scale of more than 20 million users. This is a platform engineering and legacy modernisation challenge first and foremost, and prior CRM or SalesTech experience is genuinely not required.

Who You Are

• You have 10–15 years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• 5+ years of hands-on, production-level experience writing and shipping Java code as a practising engineer. This means years spent writing Java yourself, not years spent overseeing teams who write it.
• At least 5 years of experience managing managers — leading an engineering organisation through other engineering leaders, rather than running a single team.
• You have proven platform engineering experience at scale — building and running complex distributed systems, not feature delivery alone.
• You have navigated legacy migrations and re-architecture projects at 20M+ user scale.
• You have strong backend engineering skills in high-throughput, data-intensive distributed systems, and are proficient in Java and Spring Boot.
• You have managed and developed large engineering teams of 20 or more members.
• Experience building systems where financial correctness matters — commissions, payouts, wallets, ledgers or equivalent — is a strong advantage.
• A fintech or payments background is strongly preferred. CRM or SalesTech domain experience is nice to have and explicitly not required.
• Exposure to customer engagement or marketing automation platforms such as Braze is a plus, but not a requirement.

Cultural Alignment

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like In The Role

• Legacy systems modernised and re-architected, with measurable improvement in reliability and performance.
• Commissions and earnings calculated, attributed and paid accurately and on time, at network scale.
• A sales and marketing platform that scales with a rapidly growing agent network across multiple markets.
• Commercial teams able to move faster because the tooling beneath them is dependable.
• A high-performing engineering team with a strong bench of managers and senior engineers.

Why Join Us

• Own the platform behind the commercial engine of one of Africa’s largest digital banks — the system 50,000 people rely on to do their jobs and to get paid.
• A genuine platform modernisation mandate with the autonomy and backing to see it through.
• Be part of a mission-driven company impacting millions of businesses and individuals across Africa and beyond.

What To Expect In The Hiring Process

• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders. 30 minutes focused on a technical deep dive into your CV and into a project or system you built in the past. 30 minutes focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management and collaboration skills with product and business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

#LI-Remote

Who we are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why South Africa

South Africa has one of the strongest engineering communities anywhere in the world, and we are deliberately growing our technology organisation in the country. We already have several team members based here. The work is fully remote, and the mission we are working on is a good deal closer to home than it is for our teams elsewhere.

So, now we are looking for our Head of Engineering, Sales & Marketing Tools, to join us in South Africa.

About The Role

Sales and Marketing Tools owns MonieCRM, the operating system for Moniepoint’s 50,000-strong sales network. This is not a CRM we bought — it is a workforce operations platform built entirely in-house for a multi-level field sales hierarchy, and it is how those teams run their day to day: the portfolio of businesses they manage, their own teams, their goals and performance, the physical and digital resources they need in the field, and an emerging AI-assisted support layer. Sixteen capabilities span onboarding and network management, pipeline and portfolio, performance and goals, compensation, and sales experience and support.

A significant part of the domain moves money. The platform owns wallets, commission calculation and attribution, cashout and welfare funds for a network that drives the overwhelming majority of company revenue — which makes financial correctness, not just availability, a core engineering requirement of the role.

Alongside that, the domain covers partner management, a rewards and retention platform serving tens of millions of users, and our marketing technology stack, including the engineering and customisation of Braze, the platform we use for customer engagement. The mandate is modernisation and reliability: re-architecting systems that have grown very quickly and making them dependable at a scale of more than 20 million users. This is a platform engineering and legacy modernisation challenge first and foremost, and prior CRM or SalesTech experience is genuinely not required.

Who You Are

• You have 10–15 years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• 5+ years of hands-on, production-level experience writing and shipping Java code as a practising engineer. This means years spent writing Java yourself, not years spent overseeing teams who write it.
• At least 5 years of experience managing managers — leading an engineering organisation through other engineering leaders, rather than running a single team.
• You have proven platform engineering experience at scale — building and running complex distributed systems, not feature delivery alone.
• You have navigated legacy migrations and re-architecture projects at 20M+ user scale.
• You have strong backend engineering skills in high-throughput, data-intensive distributed systems, and are proficient in Java and Spring Boot.
• You have managed and developed large engineering teams of 20 or more members.
• Experience building systems where financial correctness matters — commissions, payouts, wallets, ledgers or equivalent — is a strong advantage.
• A fintech or payments background is strongly preferred. CRM or SalesTech domain experience is nice to have and explicitly not required.
• Exposure to customer engagement or marketing automation platforms such as Braze is a plus, but not a requirement.

Cultural Alignment

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like In The Role

• Legacy systems modernised and re-architected, with measurable improvement in reliability and performance.
• Commissions and earnings calculated, attributed and paid accurately and on time, at network scale.
• A sales and marketing platform that scales with a rapidly growing agent network across multiple markets.
• Commercial teams able to move faster because the tooling beneath them is dependable.
• A high-performing engineering team with a strong bench of managers and senior engineers.

Why Join Us

• Own the platform behind the commercial engine of one of Africa’s largest digital banks — the system 50,000 people rely on to do their jobs and to get paid.
• A genuine platform modernisation mandate with the autonomy and backing to see it through.
• Be part of a mission-driven company impacting millions of businesses and individuals across Africa and beyond.

What To Expect In The Hiring Process

• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders. 30 minutes focused on a technical deep dive into your CV and into a project or system you built in the past. 30 minutes focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management and collaboration skills with product and business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

#LI-Remote

Who We Are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why Pakistan

Pakistan is home to the third-largest concentration of technology team members at Moniepoint, and it’s one of the fastest-growing markets we hire into, with real headroom for growth in seniority and scope. We look for people here who understand first-hand what it means for financial services to be difficult to access, and who want to work on problems at a genuine international scale - changing how banking works across emerging markets.

So, now we are looking for our Head of Engineering, Supply Chain to join us in Pakistan.

About The Role

POS Hardware and Device Platforms owns the software behind the physical side of Moniepoint’s business: the systems that track, move, maintain and account for millions of POS terminals in the field. That covers inventory and warehouse management, logistics and distribution, repair and maintenance workflows, and the operational tooling the business runs on day to day. It is a backend and distributed systems challenge at real scale - making operational data about millions of physical devices visible, trustworthy and consistent across every market we operate in. It is not a hardware engineering role.

The Head of Engineering, POS Supply Chain, oversees that software estate and is vital as Moniepoint expands internationally and scales device operations globally. The position involves leading the technical strategy for the domain and managing a large engineering organisation in a remote, distributed environment. As Head of Engineering, Supply Chain, your responsibilities will include:

• Owning the technical strategy and architecture for inventory and logistics tools and repair management software.
• Leading an engineering organisation of approximately 25 engineers, including managers, QA, SRE and Data Engineering.
• Driving platformisation of inventory and supply chain systems so operational data is visible, trustworthy and consistent across millions of terminals.
• Bridging the gap between operational practice and software systems by building operationally disciplined solutions.
• Defining architecture standards, engineering processes and quality metrics across squads to ensure reliability and data integrity.
• Collaborating with business and operational stakeholders to translate operational requirements into engineering solutions.
• Hiring, mentoring and developing engineering managers and senior engineers to support team growth up to 30+ members.

Who You Are

• 10–15 years of overall software engineering experience, with at least 5 years leading engineering teams through growth phases.
• 5+ years of hands-on, production-level experience writing and shipping Java code as a practising engineer. This means years spent writing Java yourself, not years spent overseeing teams who write it.
• At least 5 years of experience managing managers - leading an engineering organisation through other engineering leaders, rather than running a single team.
• Deep hands-on experience in supply chain, inventory, warehouse or logistics software at scale.
• Fintech or regulated-industry experience, with an understanding of the operational stakes of device management in a payments environment.
• Strong backend engineering skills for data-intensive, distributed, operational systems.
• Proven system design ability at large scale, managing hundreds of thousands of devices or more.
• Experience managing and developing large engineering teams of 20 or more members.
• Excellent stakeholder management, translating complex technical concepts for non-technical leaders.
• A product-minded approach to solving operational problems with engineering solutions.

Cultural Alignment

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like In The Role

• Scalable inventory and logistics systems delivered, supporting millions of devices across multiple countries.
• A high-performing, motivated engineering team aligned with company growth.
• Operational data visibility and trust established across multiple global markets.
• Robust architecture standards enabling reliability and data integrity.
• Effective collaboration with business and operational teams to meet rapid expansion needs.

What we can offer you

• Lead engineering for one of Africa’s largest POS networks and directly influence our global expansion.
• Work in a fast-paced, innovative environment at the intersection of fintech and hardware operations.
• Be part of a mission-driven company impacting millions of businesses and individuals across Africa and beyond.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders, 30 minutes focused on a technical deep dive into your CV and into a project/system you built in the past. 30 minutes will be focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management, collaboration skills with product/business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

Who we are

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

Why South Africa

South Africa has one of the strongest engineering communities anywhere in the world, and we are deliberately growing our technology organisation in the country. We already have several team members based here. The work is fully remote, and the mission we are working on is a good deal closer to home than it is for our teams elsewhere.

So, now we are looking for our Head of Engineering, Field Verification to join us in South Africa.

About the role

Field Verification is how Moniepoint knows that the people and businesses on our platform are real. Every Moniepoint customer, retail and business, requires a completed field verification as part of KYC. The platform coordinates physical, in-person checks — verifying individuals, business owners, business addresses and loan guarantors — and it serves nearly every part of the company: onboarding, loans, compliance and the fraud team.

The system works today. A back office gives each business unit visibility and control over its own verification requests. A mobile-friendly web app puts the work in the hands of Field Verification Officers and the cluster leads who manage them across local government areas. An API layer lets other business units push verification requests in and receive results back by webhook, and an assignment algorithm routes each request to an officer close enough to carry it out.

We want to be straightforward about the rest. This domain has never had a dedicated engineering leader, and that is the single biggest constraint on it. The team is one lean, cross-functional squad — an Engineering Manager, four engineers and a QA — carrying verification volume for the entire customer base. They have done that impressively well, but running lean means running in keep-the-lights-on mode, and a long list of things that would make this platform substantially better has been waiting for someone to own it.

That list is the role. Trip and route management, so an officer can plan an optimal day across several sites rather than making a separate journey for each one — today we pay for a round trip per verification, and the logistics are nowhere near optimal. Capacity management. A native mobile app, wanted for a long time and never resourced. Liveness and identity verification tooling, exposed as APIs the rest of the business can build on. And as Moniepoint expands into markets where identity verification is as difficult as it is in Nigeria, Kenya among them, a platform that works beyond a single country.

There is a great deal of room to build here. Whoever takes this on will set the direction rather than inherit someone else’s plan, on a system that already carries real weight for the business.

As Head of Engineering, Field Verification, your responsibilities will include:

• Owning the technical strategy, architecture and roadmap for the Field Verification platform end to end, and setting direction for a domain that has been running without dedicated engineering leadership.
• Moving the platform from keep-the-lights-on operation to deliberate, prioritised development.
• Leading and growing the existing cross-functional team, and building the organisation out as scope expands.
• Building the operational efficiency layer — trip and route optimisation, task allocation and capacity management for field officers.
• Owning the platform’s client-facing surface: the APIs and webhooks that other business units integrate with, and the back office those units rely on.
• Delivering a native mobile experience for field officers.
• Ensuring verification data is structured, auditable and fit for compliance scrutiny.
• Building for multi-country expansion as Moniepoint enters new markets.
• Partnering closely with Product and with the business units that depend on the platform — onboarding, loans, compliance and fraud.
• Defining architecture standards, engineering processes and quality metrics, and hiring and developing engineers and Engineering Managers.

Who you are

• You have built things yourself, and grew into leadership from there. We are explicit about this: we are not looking for someone who moved into management early and has led from a distance since. We want an engineer who became a leader.
• You are capable across disciplines. Backend, web and mobile. This platform spans all three and you will need credibility in each — a specialist in one layer will struggle here.
• You have built platforms, not just products . Systems used by several distinct groups of users and internal business units, with the flexibility to serve requirements you did not anticipate.
• You are a problem solver first. We would rather have someone adaptable than someone with the exact domain experience. Having built across different industries — fintech, e-commerce, logistics or otherwise — is a positive signal, not a scattered CV.
• You have 10+ years of overall software engineering experience, with substantial hands-on production engineering and strong backend depth. Our backend environment is Java and Spring Boot.
• You have at least 5 years of engineering leadership, including managing Engineering Managers.
• You collaborate well with product and business stakeholders, and can translate operational requirements into engineering solutions.
• Experience working with location and geospatial data is a strong plus, including map integrations.
• Experience with route, trip or delivery optimisation is a strong plus.
• Experience building for compliance — where data must be structured to evidence what was done and when — is a strong plus.
• Experience with identity, KYC or verification platforms is a plus. None of these four are requirements.

Cultural Alignment

As well, we assess every candidate across eight dimensions that define how great leaders operate at Moniepoint. We look for evidence of all eight throughout the process, not just in a single conversation.

• Customer Obsession: Build deep empathy for users. Solve problems intuitively, and fix root causes, not just tickets.
• Craft: Master the fundamentals. Reason from first principles, make trade-offs explicit, and raise the bar on quality.
• Systemisation: Turn repeating decisions into scalable mechanisms. Reduce cognitive load and raise engineering quality.
• Urgency: Move with disciplined speed. Act autonomously within scope, remove friction, and escalate risks early.
• Ownership: Treat the platform as your own. Take initiative across boundaries and follow through without reminders.
• No Ego: Put the mission first. Share credit, welcome debate, and never protect status over team outcomes.
• Candour: Surface uncomfortable truths and risks early. Intelligent failure is welcome; concealment is not.
• Integrity: Stay truthful and ethically consistent. Refuse toxic behavior. Performance without integrity is unacceptable.

What Success Looks Like

• The domain has clear technical ownership and direction for the first time.
• The team out of keep-the-lights-on mode and delivering against a prioritised roadmap.
• Measurable improvement in field officer efficiency — more verifications per trip, lower cost per verification.
• A native mobile experience shipped for field officers.
• Verification data that stands up to compliance scrutiny across every business unit the platform serves.
• The platform ready to support a new market.
• A team grown beyond its current size, with a strong bench of engineers and managers.

Why Join Us

• A genuinely greenfield mandate on a system that already matters. Every customer Moniepoint onboards passes through this platform.
• A lean, capable team making outsized impact, and the remit to build the organisation around them.
• Breadth: backend, web, mobile, location data, compliance and operational optimisation in one domain.
• Be part of a mission-driven company expanding access to financial services for millions of businesses and individuals.

What To Expect in The Hiring Process

• A preliminary phone call with the recruiter.
• 60 minute High level System Design round with one of our Engineering Managers.
• 60 minute Panel Interview with 2 of our Head of Engineering leaders. 30 minutes focused on a technical deep dive into your CV and into a project or system you built in the past. 30 minutes focused on testing for leadership attributes.
• 60 minute Stakeholder Management Round with one of our Product Heads/VPs, focused on your stakeholder management and collaboration skills with product and business.
• 60 minute Technical round and Culture fit interview with our Co-founder & Group CTO (the hiring manager).