Writing.io Jobs

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change - we engineer digital outcomes.

Sutherland

Job Description

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for Phone process. The role involves assisting customers and delivery drivers over phone and providing timely support for shipping and delivery-related queries.

Key Responsibilities

• Handle inbound calls interactions from customers and delivery drivers.
• Assist drivers with updates regarding customer packages and orders.
• Help drivers correct or update delivery coordinates when required.
• Support drivers with issues related to lost packages, directions, access codes, and self-service options.
• Understand customer/driver concerns and provide appropriate solutions.
• Maintain a professional, courteous, and customer-focused approach during all interactions.
• Follow proper phone etiquette and maintain effective call control.
• Document incidents and submit the appropriate forms as required.
• Transfer calls to the appropriate department whenever necessary.
• Escalate issues to the next level of support when required.
• Follow defined processes, policies, procedures, scripts, and confidentiality guidelines.
• Ensure accurate and clear communication in all customer interactions.

Qualifications

• Candidate Requirements

• Education: Minimum HSC pass out with LC Certificate or Graduation pass out.

• Experience: Freshers and experienced candidates can apply.

• Good spoken and written English communication skills.

• Neutral English accent with good pronunciation, speech clarity, and fluency.

• Strong comprehension and ability to understand customer/driver concerns.

• 25 WPM with 90% accuracy - Typing speed and accuracy.

• Basic knowledge of computers and internet browsers.

• Ability to communicate professionally through calls and emails when needed.

• Strong customer service orientation with empathy and a willingness to help.

• Ability to work effectively in a team and follow defined processes.

Additional Information

Work Details

• Work Location: Airoli, Navi Mumbai (30 Kms radius from Airoli )
• Shift: US Rotational shifts - 5.30pm to 11.30am (Any 9 hours of shift)
• Monthly incentives and Travel allowance provided for applicants within boundary
• Insurance and Medical benefits as per Level
• We have FTE as well as CWR opening for the program
• After completion of 6 months, applicants with good performance can be given WFH opportunity (Hybrid working model). Please note this is subjective to business requirments.

Netfor, Inc.

The Art and Science of the Customer Experience

Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media, and online chat to receive world-class customer service, help desk support, order fulfillment, and field services.

Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico, and Canada.

How Netfor will help you grow and succeed:

1. A launching point for your career and life goals
2. Gain experience in multiple industries, platforms, and software
3. Help you develop a career path as well as provide mentoring and training
4. Opportunities to work on special projects with our clients
5. Provide opportunities internally for advancement
6. Network you with the vibrant business community in Indianapolis
7. Exposes you to well over a hundred applications, platforms, and systems across various industries, including medical, retail, and B2B.

Hours and Location:

This is a 100% Remote Job (Work from Home). Hours range from 32-40 hours per week for 1st shift, Monday-Friday (5 working days a week). Weekends will be required after training. Netfor operates 24 hours a day, 7 days a week.

Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings).

Summary of Job Responsibilities

Working with a great team of peers, you’ll be supporting client contracts, with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base.

OUTLINE OF ESSENTIAL JOB RESPONSIBILITIES:

Under general supervision of service desk leadership, provide customer support for instructional calls, question-and-answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment. Answering phone calls with a smile is a must. Able to clearly communicate directions in a user-friendly, professional manner and clearly document the issue and solution in ticketing software.

KEY DUTIES AND RESPONSIBILITIES:

Examples of key duties are interpreted as being descriptive and not restrictive in nature.

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service issues or customer concerns.
• Thrives on getting positive customer satisfaction survey comments.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to communicate effectively both verbally and in writing.
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
• Must be an independent, motivated worker, and an innovative self-starter.
• An effective communicator who understands the importance of listening and being empathetic
• Willingness to learn new skills and ability to adjust to changes quickly
• Must be confident and flexible.
• Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements.
• Show up, show up on time, and display a helpful attitude.
• Microsoft Office proficiency is a plus.
• Strong ability to multitask
• Ability to talk and type at least 35 words per minute

REQUIREMENTS:

• High school diploma or GED is required
• Previous customer service experience preferred

PERSONAL COMPUTER REQUIREMENTS: You must own a Desktop or laptop with the following minimum specifications:

A desktop or laptop Windows PC (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebooks, and Android systems are NOT compatible)

• We do not accept macOS

• Operating System - Windows 10 For Windows Systems

•RAM or Memory - 8GB or higher

• Processor - I5 9500 or Ryzen 3 3100 or higher

• SSD 256GB or higher with at least 100gb of free space.

We will verify specifications before making any conditional job offer. To be considered for this role, you must meet the hardware specifications listed above.

To check your PC hardware specs, click on the Windows Start button, then click on Settings (the gear icon). In the Settings menu, click on System. Scroll down and click on About. You should see specs for your processor, Memory (RAM), and other system info on this screen, including the Windows version.

COMPENSATION:

Starting pay is $16 an hour depending on experience, technical aptitude, and typing skills.

Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical, and a well-rounded wellness program. Company-paid telehealth and mental health visits.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.

Netfor, Inc.

The Art and Science of the Customer Experience

Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media, and online chat to receive world-class customer service, help desk support, order fulfillment, and field services.

Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico, and Canada.

How Netfor will help you grow and succeed:

1. A launching point for your career and life goals
2. Gain experience in multiple industries, platforms, and software
3. Help you develop a career path as well as provide mentoring and training
4. Opportunities to work on special projects with our clients
5. Provide opportunities internally for advancement
6. Network you with the vibrant business community in Indianapolis
7. Exposes you to well over a hundred applications, platforms, and systems across various industries, including medical, retail, and B2B.

Hours and Location:

This is a 100% Remote Job (Work from Home). Hours range from 32-40 hours per week for 1st shift, Monday-Friday (5 working days a week). Weekends will be required after training. Netfor operates 24 hours a day, 7 days a week.

Training will be on Monday-Friday for 2-3 weeks on 1st shift (for all openings).

Summary of Job Responsibilities

Working with a great team of peers, you’ll be supporting client contracts, with the main duty focusing on carrying out inbound customer support via telephone as instructed by the Netfor knowledge base.

OUTLINE OF ESSENTIAL JOB RESPONSIBILITIES:

Under general supervision of service desk leadership, provide customer support for instructional calls, question-and-answer calls, and handling of all other customer issues by performing question/problem diagnosis, searching knowledge-based articles, and guiding users through step-by-step solutions in a call center environment. Answering phone calls with a smile is a must. Able to clearly communicate directions in a user-friendly, professional manner and clearly document the issue and solution in ticketing software.

KEY DUTIES AND RESPONSIBILITIES:

Examples of key duties are interpreted as being descriptive and not restrictive in nature.

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service issues or customer concerns.
• Thrives on getting positive customer satisfaction survey comments.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to communicate effectively both verbally and in writing.
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
• Must be an independent, motivated worker, and an innovative self-starter.
• An effective communicator who understands the importance of listening and being empathetic
• Willingness to learn new skills and ability to adjust to changes quickly
• Must be confident and flexible.
• Ability to work 100% from within our knowledge base articles, without deviation, per contractual agreements.
• Show up, show up on time, and display a helpful attitude.
• Microsoft Office proficiency is a plus.
• Strong ability to multitask
• Ability to talk and type at least 35 words per minute

REQUIREMENTS:

• High school diploma or GED is required
• Previous customer service experience preferred

PERSONAL COMPUTER REQUIREMENTS: You must own a Desktop or laptop with the following minimum specifications:

A desktop or laptop Windows PC (MAC, Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebooks, and Android systems are NOT compatible)

• We do not accept macOS

• Operating System - Windows 10 For Windows Systems

•RAM or Memory - 8GB or higher

• Processor - I5 9500 or Ryzen 3 3100 or higher

• SSD 256GB or higher with at least 100gb of free space.

We will verify specifications before making any conditional job offer. To be considered for this role, you must meet the hardware specifications listed above.

To check your PC hardware specs, click on the Windows Start button, then click on Settings (the gear icon). In the Settings menu, click on System. Scroll down and click on About. You should see specs for your processor, Memory (RAM), and other system info on this screen, including the Windows version.

COMPENSATION:

Starting pay is $16 an hour depending on experience, technical aptitude, and typing skills.

Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical, and a well-rounded wellness program. Company-paid telehealth and mental health visits.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.

Hello! I’m Barry, Support Manager at Ashby. I’m excited to share that we’re hiring Product Support Specialists in Europe. Please note: we’re currently hiring Product Support Specialists to work one...

• Respond to tenant inquiries via phone, text message, and email.

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX

The hourly rate for this internship is $27.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
• Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
• Rigorously test our product in a home lab environment.

We’re looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

Please complete SHL testing sent to you upon application to advance to next round.

in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advise the customer of their account open and closed accounts.
• We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• We assist customer with information on all optional products.
• Assist customer with extensions and deferral in times that may not be able to pay.
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintain accurate records of customer interactions, including any issues that arise and their resolution.
• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
• Must be comfortable with manual calculations
• Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

• Hourly rate of $16/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Live Chat Support Representative

Location: Remote, United States

Workplace Type: Remote

About the Role

US Energy Windows & Doors is seeking a friendly, professional, and detail-oriented Remote Live Chat Support Representative to join our dynamic team. In this crucial role, you will be the first point of contact for our valued customers and prospective clients, providing exceptional support through online chat, email, and other digital communication channels. You will be instrumental in answering basic inquiries about our high-quality windows and doors, assisting customers with scheduling appointments and consultations, meticulously documenting customer interactions, and ensuring all inquiries receive timely and appropriate follow-up. This position requires a proactive approach, excellent communication skills, and a genuine desire to help customers find the solutions they need. If you thrive in a remote work environment and possess a passion for outstanding customer service, we encourage you to apply.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through live chat and email, ensuring a positive first impression.
• Answer general questions about windows, doors, installation processes, consultation scheduling, and other company services with accuracy and clarity.
• Assist customers with scheduling consultations and appointments, coordinating with the sales and installation teams as needed.
• Provide timely updates regarding orders, appointments, and service requests when information is readily available.
• Identify customer needs and effectively direct complex or specialized questions to the appropriate department or specialist.
• Document all customer conversations and interactions accurately within the CRM system and update customer records meticulously.
• Follow up on customer inquiries that require additional assistance or further investigation to ensure complete resolution.
• Maintain a consistently professional, helpful, and courteous tone in every customer interaction, reflecting the company’s commitment to service excellence.
• Handle customer concerns and complaints calmly and professionally, seeking to de-escalate situations and find satisfactory solutions.
• Coordinate effectively with sales, installation, and administrative teams to ensure seamless customer experiences and efficient workflow.
• Protect customer information and maintain strict confidentiality in accordance with company policies and data privacy regulations.
• Adhere to all company procedures, communication standards, and service guidelines to ensure consistent and high-quality support.

Required Skills & Qualifications

• High school diploma or equivalent is preferred, demonstrating a foundational level of education.
• Previous customer service, live chat support, call center, administrative, or sales-support experience is highly preferred, providing a strong understanding of customer interaction dynamics.
• Excellent written communication and grammar skills are essential for clear and effective online communication.
• Strong typing speed and accuracy, coupled with proficient computer skills, are necessary for efficient chat and data entry.
• Comfortable and proficient in using CRM systems, email clients, various chat platforms, spreadsheets, and other web-based applications.
• Exceptional attention to detail and a commitment to accuracy in all tasks, from communication to data entry.
• Proven ability to multitask effectively while managing multiple customer conversations simultaneously in a fast-paced environment.
• A professional, patient, and genuinely customer-focused attitude, prioritizing customer satisfaction in every interaction.
• Ability to work independently and manage time effectively in a remote work setting, demonstrating self-discipline and motivation.
• Must possess a reliable high-speed internet connection and a dedicated, quiet home workspace free from distractions.

Benefits

Eligible employees may receive benefits according to company policy, which may include:

• Health insurance
• $28 per hour
• Dental and vision insurance
• Paid time off
• Paid holidays
• 401(k)
• Performance-based bonuses
• Training and professional development
• Career advancement opportunities

The Basics:

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of Tanium customers. This includes serving our customers by resolving technical issues & answering technical questions in a timely manner. TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities.

This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Addison, TX

The hourly rate for this internship is $27.00. This hourly rate is an estimate for what Tanium will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.

What you’ll do:

• Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
• Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium.
• Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assist customers with Tanium platform/module upgrades.
• Partner with other TSEs to assist with their assigned cases.
• Shape, execute & deliver special projects with your peer interns that directly impacts Tanium.
• Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
• Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
• Rigorously test our product in a home lab environment.

We’re looking for someone with:

• Authorization to work in the U.S. now & in the future
• Availability to work full-time from June 7, 2027 – August 13, 2027
• Undergraduate student currently enrolled in a college or university
• Eligible graduation dates: December 2027 or Spring 2028
• GPA of 3.5 or above
• Some experience with endpoints, networking or operating systems/servers
• Love for creating an amazing customer experience
• Can work independently with good judgement and attention to detail
• IT Helpdesk experience preferred
• Other experience working with customers is a plus

About Tanium

Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.

Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other Tanium contractors are eligible for VTO after 90 days of employment.

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

For more information on how Tanium processes your personal data, please see our Privacy Policy.

Position:             Support Specialist, Monday-Friday, Pacific Time Zone

Department:      Support / Member Services

Reports to:          Support Manager

Location:             Work-from-home / Full-time

Compensation: $61,300-$67,000 USD

Open through:   September 23, 2026

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.

CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.

The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24⁄7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary:

This position operates as part of the Tessitura Support Specialists Team, within the broader Member Services Team. The Support Specialist provides customer support to Tessitura Members, partners, and staff using a help desk system and customer-facing calls to ensure satisfaction in the overall engagement with the Tessitura Network staff, software and products. This contributes to our team mission of meeting Tessitura Network Members, partners, and staff on their terms, with a familiarity of their business and knowledge of the software’s capabilities. Maximizing the potential of each organization within the community.

Specific Responsibilities:

• In rotation with the Support Specialists team, triage incoming help tickets, escalated Support calls and live chats to support the Tessitura Network software and products.
• Provide professional customer service to Tessitura Network Members, partners, and staff in a timely and accurate manner.
• Utilize various channels to fulfill service requests, address inquiries, and resolve reported issues related to Tessitura products and the hosting environment.
• Identify complex issues for escalation, providing applicable background information as necessary.
• Facilitate training and participate in member-facing meetings of Tessitura Members, partner, and staff when needed.
• Actively contribute to our technical knowledge base and other technical documentation.
• Perform updates to databases in the hosted environment as needed for Tessitura Network members.
• Participate in a Subject Matter Expert Group as part of internal training initiatives.
• Routinely participate in Group Work discussions.
• This role assists with providing coverage as part of an on-call rotation during holidays to provide 24⁄7 service to our members. Additional compensation is provided for on-call shifts.
• Other duties as assigned.

Required Skills and Experience:

• Solid knowledge and experience with the Tessitura software and products.
• Demonstration of strong customer service skills, initiative and ability to assume additional responsibilities.
• Excellent discernment and communication skills with an empathetic manner.
• Self-starter with ability to work well independently and in groups efficiently in a virtual environment.
• Desire to focus on customer satisfaction and the customer experience, and a willingness to be its internal advocate of both.
• Proficient analytical, critical thinking, troubleshooting and problem-solving skills
• Capacity to explain complex concepts and situations to people with varying ranges of technical understanding.
• Ability to multi-task successfully. Daily support responsibilities will need to be managed alongside customer-driven deadlines requiring dynamic real-time prioritization based on varying factors.
• Proficiency in diffusing critical situations by calmly communicating with user to acknowledge, understand, manager, and resolve concerns.

Bonus Technical Skills:

TN Express Web, Citrix Xenapp, Active Directory, Dualshield, Confluence, Jira, basic T-SQL, Team Support, DialPad, Amazon Web Services and basic networking.

General Responsibilities:

• To drive outcomes that deepen engagement between our members and the Tessitura company, Tessitura software and Tessitura community.
• As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be requires commensurate with the general level responsibility within the Company.

How to apply

Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected]

Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Benefits and Compensation

The compensation reflects a U.S. salary range based on current market data. The candidate’s skills, experience, and other relevant factors will determine the final compensation.

Tessitura Network offers a comprehensive and robust benefits package designed to support our employees’ well-being. Our offerings include various medical, dental, and vision plans, as well as life and AD&D insurance, disability insurance, employee assistance programs, and a 401(k) retirement plan with employer match. We prioritize work-life balance by providing generous paid time off, including vacation and sick leave, 12 weeks of paid parental leave, a 7-week sabbatical after seven years of service, and a recharge week between Christmas and New Year’s. These benefits are available to our fully remote team, with adjustments made as required by local laws.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment

At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, but it will also fuel collaboration, innovation and creativity as we deliver on our mission.

Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.

Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity

Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit and performance.

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they’re our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We’ve created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as-a-service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don’t just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

Job Description

Please complete SHL testing sent to you upon application to advance to next round.

in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends)

Some of the high-level tasks of the job include:

• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process.
• Advise the customer of their account open and closed accounts.
• We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection.
• We assist customer with information on all optional products.
• Assist customer with extensions and deferral in times that may not be able to pay.
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers.
• Maintain accurate records of customer interactions, including any issues that arise and their resolution.
• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account.
• Must be comfortable with manual calculations
• Must be comfortable handling multiple systems at one time

To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive:

• Hourly rate of $16/hour
• Medical, dental and vision benefits
• Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!)
• Additional pay incentives as well as monthly rewards & recognition programs
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent

We will provide equipment, but to work from home, you must have:

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems.
• Productive, quiet and distraction-free, secure place to work.
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional Information

EEOC and Veteran Documentation

During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.

At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all

Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Description

• Do you enjoy helping customers with complex issues?

• Are you a champion of customer-first processes?

• Do you have an interest in competitive video gaming?

If the answers to the above questions are yes, then this role could be ideal for you!

In this role, you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.

You will be involved in various activities before, during, and after esports tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media, and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed, and distributed in a timely manner.

You will play a key role in identifying, documenting, and reporting technical and data issues. You will engage with customers through email, Slack, Discord, Telegram, and Teams to ensure customers’ questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.

Requirements

What you will do

• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data

• Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients

• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary

• Communicate directly with clients to resolve operational or data-related questions across multiple channels

• Help improve the GRID product suite based on customer feedback and defects you’ve identified.

• Log and track data quality and process issues

• Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making

• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners, and customers

Your skills will include

• A strong customer-first mindset

• An interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)

• Understanding of esports tournament structures, formats and rules

• Previous experience in customer-facing Support roles

• Experience with collaborative tools such as Slack, GSuite, Discord, Teams

• Some level of computer science knowledge would be a plus

• Excellent written and spoken English, with other languages a plus

• Available to work shifts and weekends if required

Description

• Do you enjoy helping customers with complex issues?

• Are you a champion of customer-first processes?

• Do you have an interest in competitive video gaming?

If the answers to the above questions are yes, then this role could be ideal for you!

In this role you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe where a professional client-first mentality is crucial to delivering customer service excellence.

You will be involved in various activities before, during and after esport tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed and distributed in a timely manner.

You will play a key role in identifying, documenting, and reporting technical and data issues.

You will engage with customers through email, Slack, Discord, Telegram and Teams to ensure customers’ questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.

Requirements

What you will do

• Collaborate with esports tournament organizers to ensure content is correctly configured for GRID to collect and distribute official data

• Monitor live esports data feeds to ensure accuracy, integrity, and uninterrupted delivery to clients

• Identify and resolve real-time data discrepancies, delays, or feed issues, escalating when necessary

• Communicate directly with clients to resolve operational or data-related questions across multiple channels

• Help improve the GRID product suite based on customer feedback and defects you’ve identified.

• Log and track data quality and process issues

• Continuously develop your knowledge of esports titles and GRID products to enhance service quality and decision-making

• Contribute daily to our knowledge base to share your knowledge with GRID employees, partners and customers

Your skills will include

• A strong customer-first mindset

• An interest in competitive video games (CS2, Valorant, Dota 2, PUBG with other games a plus)

• Understanding of esports tournament structures, formats and rules

• Previous experience in customer-facing Support roles

• Experience with collaborative tools such as Slack, GSuite, Discord, Teams

• Some level of computer science knowledge would be a plus

• Available to work shifts and weekends if required

• Excellent written and spoken English, with other languages a plus

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and...

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

Energy Solutions is seeking a full-time Solar Programs Associate - Consumer Protection, to join our Distributed Energy Resources (DER) Team. As an Associate, Consumer Protection, you’ll work closely with consumers, vendors, and internal teams to support case progression, maintain accurate records, apply established procedures, and help drive timely resolutions. This role is ideal for someone who thrives in a collaborative environment, communicates effectively, and has a strong eye for detail.

Are you a detail-oriented problem solver who enjoys helping people and keeping processes running smoothly? Join our Consumer Protection team and play a key role in supporting complaint resolution, case management, and customer support activities that help ensure a positive experience for program participants. If you’re eager to make an impact, build your skills, and contribute to a mission-driven team, we’d love to hear from you.

The person filling this role will be required to work in a hybrid work environment reporting to our office in Chicago, IL and expected to be in the office a minimum of once a week.

Daily responsibilities include but are not limited to:

• Process and document consumer complaints by following established workflows and recording required case details.
• Review and categorize complaints using defined standards to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
• Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
• Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
• Coordinate follow-up actions with stakeholders to support timely case progression.
• Apply program requirements and SOPs to resolve routine issues.
• Escalate non-routine or sensitive issues to supervisors or senior team members.
• Track and update case progress and workflow status in reporting systems.
• Validate data entries and correct routine discrepancies to maintain data quality.

Minimum Qualifications:

• A bachelor’s degree or a high school degree with a minimum of 2 years of relevant work experience.
• Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
• Ability to follow established procedures and apply SOPs to routine workflows.
• Ability to identify issues and escalate appropriately.
• Strong written and verbal communication skills.
• Attention to detail and ability to maintain accurate records.
• Proficiency with Microsoft Office and CRM or tracking systems.
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).

The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in  six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

Privacy Notice for Job Applicants

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Essential Job Duties & Responsibilities:

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Required Skills, Knowledge & Abilities:

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Prior telemarketing experience with financial products preferred
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual English/Spanish required

Compensation: $19.00 / hr. +bonus

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review out Employment Privacy Policy and Recruiting Policy on AI.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Technical Support Engineer – Recording Solutions – Broward County, Florida

Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work supporting large complex Public Safety software clients; have server, network background and excellent problem-solving skills.

As part of NiCE’s Priority Support team for Public Safety you will be working Monday through Friday in Broward County, Florida. Weekly on call shifts will be limited to approximately every 2 weeks per month.

Responsibilities:

• Interfacing with large priority customer accounts

• Work with various NiCE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues

• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates

• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations

• Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations

• Participate in knowledge transfer activities as required

• Work in accordance with NiCE support process, procedures, contractual SLA’s

• Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA

• Some travel maybe expected to customer sites when required to resolve product issues

Qualifications / Education:

• Bachelor’s degree in computer science / Software Engineering (or similar)

• Experience as IT (Network and system) that worked on Server issues mainly

• Network troubleshooting skills (working with different tools)

• Supporting VOIP telephony systems such as Avaya or Cisco

• Experience in customer support serving global customers.

• 1-3 years’ experience

Personal attributes

• Excellent English verbal and writing communication skills

• Team player – ability to work well in a close team environment

• Fast learner with ability to educate her/himself on relevant technologies

• Ability to multitask and prioritize work

• Ability to remain focused and calm under pressure

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Your Responsibilities:• First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English; • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more; • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

At U. S. Bank, we’re on a journey to do our best.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11495 Appointment Setting Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Florida-based licensed life insurance agent is seeking a part-time Virtual Assistant to contact existing annuity leads and schedule qualified appointments for the client and other agents on the team.

The client has already generated a large volume of leads and currently has more than 280 prospects requiring follow-up, with additional leads expected to continue entering the pipeline.

The VA’s responsibility is straightforward: call the leads, determine interest, and book appointments on the appropriate agent’s calendar.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Outbound Calling

• Call client-generated annuity and life-insurance leads
• Follow client-provided scripts and talking points
• Confirm basic interest and availability
• Handle basic objections professionally
• Maintain a natural, conversational phone approach
• Conduct recurring follow-up with leads when appropriate

Appointment Setting

• Schedule qualified prospects on the client’s or designated agent’s calendar
• Select the appropriate calendar based on client instructions
• Confirm appointment information
• Maintain accurate lead statuses and follow-up requirements
• Ensure promising leads are not lost due to missed follow-up

CRM & Tracking

• Update lead records in GoHighLevel
• Record call outcomes and notes
• Maintain accurate follow-up information
• Track appointments scheduled
• Provide basic end of day reporting as requested by client

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous appointment setting, outbound calling, customer service, or lead-generation experience required
• Strong spoken English required
• Experience calling U.S.-based consumers preferred
• GoHighLevel and/or CRM experience preferred
• Insurance, annuity, mortgage, banking, or financial-services experience is a plus but not required
• Strong objection-handling skills preferred
• Comfortable working toward appointment-setting goals

IDEAL CANDIDATE PROFILE

• Confident and professional on the phone
• Strong appointment-setting ability
• Comfortable with high-volume outbound calls
• Natural communicator who can work from a script without sounding robotic
• Persistent without being aggressive
• Strong follow-up habits
• Organized and results-focused
• Comfortable working with U.S.-based prospects

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• GoHighLevel – Preferred
• Phone / Dialer Systems
• Calendar / Appointment Scheduling Tools
• Email / SMS Platforms

Work Schedule

• Contracted Hours per Week: 10 Hours (May increase to 20+ hours/week as lead volume grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 10 hours/week (May increase to 20+ hours/week as lead volume grows)
• Daily Working Time: TBD EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B Preferred (Native or near-native English accent required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!