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Strategic Project ManagerFull-time, Remote (aligned to EST business hours) Check out The Global Talent Co.

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

As customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end. This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other. You’ll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale.

Job Responsibilities:

• Own end-to-end delivery of complex, technical implementation projects - including customer integrations, multi-system data-sharing use cases, and cross-team platform work - from kickoff through go-live.

• Translate technical requirements and scope (as defined in the Statement of Work) into clear execution plans, timelines, and resourcing.

• Serve as the primary point of coordination between Engineering/Implementation, Product, and customer-facing teams, ensuring accurate handoffs and shared understanding of scope, including potential expansion opportunities and their technical requirements.

• Identify, track, and mitigate project risks; proactively resolve blockers and escalate when needed.

• Manage and report on budget, billable hours, and project status to internal stakeholders and customers.

• Own project documentation: SOWs and scope changes, issues logs, status reports, and time/invoice tracking.

• Communicate clearly and consistently with stakeholders at all levels, setting and managing expectations proactively.

• Continuously improve project management process and tooling; document lessons learned so other Redoxers can apply them to future projects.

• Partner with Product and Engineering on requirements gathering and enhancement requests surfaced during delivery.

Required Skills & Experience:

• 3–6+ years of experience in technical or SaaS project management, with a track record of delivering complex projects on time and on budget.

• Comfort working with APIs, data models, and integration workflows — you don’t need to write code, but you understand how systems fit together.

• Exceptional written and verbal communication skills, including with technical and non-technical stakeholders.

• Strong risk identification, problem-solving, and decision-making skills.

• Ability to manage multiple concurrent projects in a fast-paced, dynamic environment.

Preferred Skills & Experience:

• Experience in healthcare data, health tech, or integration environments (FHIR, HL7, CCD, etc.).

• Experience with EHR systems or other healthcare IT platforms.

• PMP, PMI-ACP, or other relevant project management certification.

• Experience leading projects in a startup, remote-first, or high-growth environment.

Specific Software Platform/Tools Required and/or Preferred:

• Preferred: Asana, Salesforce, Jira/Atlassian, Omni, Vitally

$115,000 - $135,000 a year

Compensation: The base salary range for this position is expected to be between $115,000-135,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At Code and Theory, we thrive at the intersection of creativity and technology. We empower brands by driving seamless execution, transformative solutions, and delivering exceptional client experiences. Through a culture of invention, our teams turn ideas into impact—creating innovative, memorable experiences for clients and their audiences.

Code and Theory is looking for a Program Delivery Lead to run the operating engine behind Project Ignite, our embedded-team partnership with Adobe that drives enterprise customer adoption of generative AI tools like Adobe Firefly and Adobe GenStudio.

The Program Lead owns the whole program rather than an individual client account. This role acts as the connective tissue across the whole Engagement Management team: as the primary point of contact for Adobe’s FDE leadership on program-level matters, as the owner of internal operating rhythm and team health, and as the person who represents the program to Code and Theory and Stagwell executive leadership.

WHAT YOU’LL DO

• Set the internal operating rhythm and drive the decisions behind it, leading a weekly full-team sync and a recurring senior-leadership huddle where staffing, performance, and hiring calls get made
• Own the program’s voice with the client and with internal leadership, delivering recurring executive readouts in multiple formats, backed by a regular written update and continuous progress tracking
• Serve as the primary point of contact for the client’s program leadership on program-level matters, while individual Engagement Managers own their account relationships directly
• Read and adapt to changes in the client’s own organization, adjusting the program’s engagement model in step with how the partner organization evolves
• Run interference for the team, stepping in directly with the client when requests land unreasonably rather than passing pressure down to individual team members
• Partner with Legal, Finance, and internal leadership to negotiate and close contract renewals, including headcount, fee structure, KPI-based adjustments, and delivery-model scope
• Maintain working fluency in contract mechanics, including redlines, rate structures, and budget tracking, enough to catch issues early and drive documents to signature
• Track program KPIs against target and proactively work with the team to course-correct the moment forecasts show signs of drifting off track
• Partner closely with the recruiting team to shape hiring strategy, screening criteria, and final hiring decisions for the engagement team, leading through influence and credibility rather than a formal reporting relationship
• Act as the primary point of resolution when client leadership raises a performance concern about a team member, balancing the client relationship with fair, considered outcomes for your people
• Own the onboarding curriculum and keep it current as the team and tools evolve, and monitor team capacity and workload proactively
• Maintain the program’s core artifacts and a growing library of reusable playbooks and tools, treating documentation and process as a deliverable in their own right

WHAT YOU’LL NEED

• Background in program/client delivery management, ideally within a staff-augmentation, matrix organization, consulting, or professional-services model
• Comfort owning a portfolio of engagements without running any single one directly
• Demonstrated executive stakeholder management: experience running recurring readouts or steerco-style meetings with senior client-side executives (VP/Director+) and briefing internal C-suite leadership
• Strong, tone-adaptive communication and comfort moving between Engagement Managers, client-side leadership, and internal executives
• Informal leadership that builds cohesion, and the ability to rally a team around shared goals and a common bar for quality, using trust and communication rather than positional authority
• A builder’s instinct for process and documentation, comfortable creating and maintaining trackers, onboarding curricula, and playbooks rather than just executing against someone else’s
• Ability to synthesize cross-functional information into clear, AI-augmented systems
• Ability to partner with Legal, Finance, and leadership to negotiate and close SOWs, plan and account for headcount, KPI-based fee adjustments, and delivery-model splits, and track budget burn against the SOW to flag variances early
• Ownership of program KPIs against target, with a track record of proactively working with a team to course-correct when forecasts show signs of drifting off track
• High tolerance for ambiguity and comfort navigating a partner organization that changes its own structure with little notice

NICE TO HAVE

• Experience scaling a distributed team
• A keen eye for identifying expansion opportunities across an account portfolio, spotting where a program can grow and translating that into a clear business case for leadership and the client
• Familiarity with generative AI tools in a creative or marketing context
• Background in agency operations, martech, or enterprise software adoption programs
• Experience partnering with a recruiting or talent team on a live, time-sensitive hiring pipeline

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The compensation range for this role is $150,000 – $200,000 and spans multiple levels. We’re open to hiring at the level that best matches the right candidate’s experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

SecurityScorecard’s Product & Design org is rebuilding itself around AI-first workflows, where designers prototype directly against the live codebase with Claude and hand off working interactions instead of static Figma comps, and where AI agents increasingly operate alongside human users inside our product. We need an operator to build and run the systems that make both sides of that work: the human design org, and the emerging discipline of agent experience (AX).

This is a design/UX operations and program management role, not a design-execution role. You won’t be shipping mockups. You’ll be building the operating model, cadence, metrics, and standards that let a pod-based, AI-first org move fast and stay aligned, on the human experience side and on the agent experience side alike.

What You’ll Do

• Design and run the operating model for a pod-based design org: designers embedded in cross-functional product pods, owning continuity per product area, no central ticket queue.
• Drive adoption of AI-first design practices: designers prototyping from the live codebase and design system with Claude (or equivalent), shipping working interaction detail instead of static comps.
• Own design-to-engineering handoff so interaction details, the details that get lost between Figma and code, are captured, accurate, and buildable on arrival.
• Own agent experience (AX) operations: coordinate the evals, guardrails, and agent primitives (permissions, tool access, escalation paths, failure handling) that let agents operate reliably and safely across the product.
• Define how humans and agents hand off to each other, and how multiple agents coordinate with each other, so collaboration is designed on purpose rather than emerging by accident.
• Define and track the metrics that prove the org is moving faster and improving the overall experience: prototyping velocity, handoff quality, cycle time, agent eval coverage, and AI-tooling adoption on both the human and agent sides.
• Run planning, prioritization, and cross-pod cadence, including shared or infrastructure-level design work that spans product lines.
• Support customer co-build and live-prototyping sessions, making sure what’s learned scales across similar customers instead of staying one-off.
• Partner with the UX Director and pod leads to onboard designers into the AI-first workflow and raise the bar on tooling fluency, design judgment, and agentic design skill.
• Operate as connective tissue across a flat org, no management layer between designers and the Director, coordinating standards rather than managing headcount.

Required Qualifications:

• 5+ years in design/UX operations, program management, or a similar operating role, ideally in B2B SaaS (B2C patterns don’t transfer well here).
• Direct experience running AI-enabled design workflows: designers working from a live codebase and design system, producing interactive prototypes, and handing off implementation-ready specs to engineering.
• A real point of view on AI-first design-to-engineering workflows, formed by doing it, not just using an AI tool. You can speak to tooling, process, and the tradeoffs you’ve hit.
• Some direct exposure to agent evaluation, guardrails, or agent-facing product design, whether that’s building evals, defining agent permission/escalation models, or designing how a product surfaces to an AI agent versus a human.
• A track record of replacing centralized, ticket-based intake with embedded, pod-based ownership, or a clear, credible plan for how you’d do it.
• Comfort operating without a rigid management hierarchy, driving standards across teams you don’t manage.
• Strong cross-functional operating skill: you can run planning and prioritization cadences across design, product, engineering, and security without becoming another approval layer.
• A bias toward rapid, disposable prototyping over precious, over-invested design work.

Preferred Qualifications:

• Background in cybersecurity, threat intelligence, or another security-adjacent B2B SaaS product.
• Experience standing up or scaling an AI-first product development practice at a company going through the same transition (e.g., rolling out agentic coding or design tools org-wide).
• Experience running customer co-build or live-prototyping sessions with enterprise customers.
• Experience building or operating multi-agent systems, or defining eval frameworks for agent behavior in production.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $185,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

Visier is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-winning, agentic AI technology by surfacing the insights leaders need to plan, decide, and act with confidence in the moments that matter most. As the market leader in people analytics, workforce planning, organizational design, and manager effectiveness solutions, we fuel smarter decision-making for organizations across the globe. Our mission is to help businesses lead with insight at scale as they continuously transform.

Founded in 2010 by the pioneers of business intelligence, we have over 85,000 customers in 75 countries—including enterprises like BASF, Panasonic, Domino’s Pizza, Experian, Amgen, eBay, and Ford Motor Company.

Modern workforce planning goes beyond a static annual budget. Today’s business environment requires a dynamic, responsive framework where strategic workforce planning is both centralized and distributed across the organization. As a Workforce Planning Advisor, you will combine cutting-edge People Analytics technology with delivery innovation. In this lead advisory role, you will work directly with enterprise customers and internal delivery teams to scope, design, and execute end-to-end Strategic Workforce Planning (SWP) initiatives that align technology functionality directly with core business outcomes.

You will bring a deep expertise in Strategic Workforce Planning consulting, organizational design, and HR data analytics to elevate customer planning practices. Leveraging your consulting background, you will guide enterprise HR and Finance leaders through business process optimization, job redesign, and workforce transformation—ensuring customers realize maximal value from modern planning technology.

What You Will Deliver:

• Strategic Advisory & Value Realization: Lead high-impact consulting engagements for enterprise clients, aligning advanced workforce planning technology to strategic business drivers, job redesign goals, and skills gap interventions.

• Methodology & Practice Standards: Define and standardize consulting delivery frameworks—including process mapping, design workshops, change impact assessments, and stakeholder enablement—to elevate delivery consistency across the region.

• Cross-Functional Delivery Leadership: Direct cross-organizational delivery pods (comprising Project Managers, Data Consultants, Product Specialists, and Support) to ensure on-time, high-quality implementation and post-go-live stabilization.

• Pre-Sales & Scoping Expertise: Partner with Sales and Solution Engineering teams during the sales cycle to recommend optimal delivery methodologies, define scope, and establish clear delivery expectations for prospective enterprise customers.

• Customer Advocacy & Product Feedback: Synthesize field insights, customer use cases, and market trends in workforce transformation (including AI/automation impacts) to directly inform internal product roadmaps and expand Visier’s collective domain knowledge base.

• Customer Relationship Growth: Serve as the trusted advisory face of customer engagements, nurturing long-term stakeholder alignment and driving product adoption across enterprise environments.

What You Will Bring To The Table:

• Experience: 7–10 years of experience implementing HR/Workforce solutions or leading Strategic Workforce Planning (SWP) advisory engagements within medium-to-large enterprises (2,000+ employees).

• SWP Domain Leadership: A strong point of view on modern Strategic Workforce Planning practices, with the proven ability to guide executive stakeholders through trade-offs across technology features, custom configurations, and organizational process changes.

• Workforce Transformation Expertise: Hands-on experience leading workforce transformation initiatives, specifically addressing the impact of AI, automation, and skills gap analysis on organizational design and talent reallocation.

• Analytics Acumen & HR Operations: Deep working knowledge of core HR functions, talent management processes, and HR data analytics, with the ability to translate complex data models and assumptions to non-technical business leaders.

• Consulting & Facilitation Excellence: Demonstrated success leading executive workshops, developing customer-ready advisory materials, and managing complex change management programs across cross-functional groups (HR, Finance, IT).

• Regional Flexibility: Strong cross-cultural communication skills with the ability to travel up to 25% of the time, primarily within the North American Region

What Do You Value:

• You roll up your sleeves
• You make it easy
• You are proud
• You never stop learning
• You play to win

How We Work & What We Offer:

• Annual company All Hands in Vancouver, our entire organization travels to our Vancouver HQ for a week of team building, learning and breakout sessions
• Competitive salary, and top-tier health and wellness benefits
• Stock options and/or bonus based on your role, location, and employment type

Benefits and working arrangements may vary depending on your seniority, location and employment type. The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.

Instagram -@visier_inc

Linkedin - https://www.linkedin.com/company/visier-analytics/

Visier Candidate Privacy Notice and Recruiter Policy

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Role

Lead the team that commands Alpaca’s most critical incidents. You will build the function and then keep raising its bar: the severity model, the escalation and communication paths, 24x7 follow-the-sun coverage, and the KPIs that prove it is improving. You will do that across boundaries - with the engineering teams who own the services, with SRE on reliability standards and on-call readiness, with Risk on financial and regulatory materiality, with our partner communications teams on what reaches a customer, and with reliability programme management on what happens after.

You will own how well we respond. Not the fix, not the partner communication, and not the reliability standard. Holding that line is a deliberate part of the design and a core part of the job.

Things You Get To Do

• Build the team and stand up 24x7 command. Recruit and certify Incident Commanders, build a follow-the-sun rotation across APAC, EMEA and AMER with warm handoffs at every regional boundary, and carry a rostered slot yourself. Keep the team sharp between real incidents with game days, tabletop exercises and simulations, and coach them through the live ones. Build a blameless review culture that treats an outlier as a process gap rather than a person’s failure.
• Own the process, and keep raising it. Drive severity maturity with Risk on financial and regulatory materiality - in a regulated brokerage a severity call can also start a reporting clock, so the model has to map cleanly onto those thresholds. Own the escalation path and what happens when a page goes unanswered, agree the thresholds for taking an incident to engineering leadership, and keep the service catalogue and its ownership current - time spent working out who owns a failing service is customer impact.
• Own both bridges. Your team connects the engineers and technical support fixing the problem, who need uninterrupted focus, to the partner communications teams, who need a continuous and accurate feed. You open the channel, supply the facts and hold the update cadence to account. Afterwards, your team runs the retrospective with SRE - who own the technical depth - and builds the post-incident package while the room is still warm, every item ticketed, owned and tagged, delivered inside a service level you define and then hold, before reliability programme management drives it to closure. You then synthesise the discussion into short, digestible learnings and publish them to the whole engineering organisation, so one team’s failure becomes everyone’s lesson instead of a document three people read.
• Own the KPIs. Time to respond and time to mitigate end to end, including the definitions and data hygiene beneath them: what separates mitigated from resolved, and whether a timestamp means what it claims. Establish a defensible baseline before committing to targets, then move them by severity. Review and approval, not authorship, is where postmortems stall, so report overdue reviews by team and incident with a next action against each.
• Build it as a product, then automate it with AI. Everything is documented, versioned and deployable, so you can stand up command from the artefacts alone; the process needs to scale considerably faster than the team. The automation we are after is AI workflows and agents rather than scripts and dashboards - agents that set an incident up, assemble the timeline as it runs, draft the RCA and the action package, and chase the update that is due or the review that is overdue. You own that roadmap: what an agent may do unsupervised, what still needs a commander’s judgement, and the decision-tree quality that makes either of them safe.

Who You Are (Must-Haves)

• You have stood up an incident command or major-incident function, not only worked inside one - you have owned the severity model, built the roster and driven adoption across teams.
• 5+ years in production engineering, SRE or technical operations, including hands-on command of high-severity incidents.
• You have led a distributed team across time zones and run a 24x7 rotation.
• You get engineers you do not manage to do things, and you can defend a severity call to someone who disagrees with it.
• You have built reliability metrics people trust, and you know the difference between improving a number and improving reality.
• You are disciplined about scope. You can say “that is not ours” and route it, in the middle of an outage, without leaving a gap.
• You write well enough that your process documents actually get used, you can hold a bridge calm under pressure, and you can brief an executive mid-incident without either downplaying it or dramatising it.
• You understand FinTech and the trust stakes of API-driven financial platforms.
• You use AI and agentic automation to remove toil rather than to add tooling.

Who You Might Be (Nice-to-Haves)

• Formal incident command training - ITIL, Major Incident Management or crisis management.
• You have run a certification, game day or drill programme, or built a pool of certified responders beyond your own headcount.
• Experience with modern incident management and on-call platforms.
• You have built a service catalogue or ownership registry that people actually maintained.
• You have worked with programme management or reliability functions to convert incident follow-ups into funded roadmap work.
• Familiarity with incident reporting obligations in regulated financial services - DORA, Reg SCI, FINRA or equivalent.
• Online securities trading or capital markets experience, or another regulated, market-hours-sensitive domain.
• You have deployed the same operating model into a second region or entity.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 12,000+ systems and organizations, including 100+ electronic health record systems (EHRs). Redox processes over 1.2 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.

Opportunity & Impact

As customer implementation volume grows and individual projects become more technically complex, Redox needs a dedicated Technical Project Manager to own delivery of our most demanding integration projects end to end. This role sits between project execution and technical coordination, serving as the connective tissue between Engineering, Implementation, and Product on one side and customers and partners on the other. You’ll translate technical requirements into execution plans, keep cross-functional teams aligned, and ensure projects launch on time, in scope, and on budget — while building the reporting and process rigor that lets the broader team scale.

Job Responsibilities:

• Own end-to-end delivery of complex, technical implementation projects - including customer integrations, multi-system data-sharing use cases, and cross-team platform work - from kickoff through go-live.

• Translate technical requirements and scope (as defined in the Statement of Work) into clear execution plans, timelines, and resourcing.

• Serve as the primary point of coordination between Engineering/Implementation, Product, and customer-facing teams, ensuring accurate handoffs and shared understanding of scope, including potential expansion opportunities and their technical requirements.

• Identify, track, and mitigate project risks; proactively resolve blockers and escalate when needed.

• Manage and report on budget, billable hours, and project status to internal stakeholders and customers.

• Own project documentation: SOWs and scope changes, issues logs, status reports, and time/invoice tracking.

• Communicate clearly and consistently with stakeholders at all levels, setting and managing expectations proactively.

• Continuously improve project management process and tooling; document lessons learned so other Redoxers can apply them to future projects.

• Partner with Product and Engineering on requirements gathering and enhancement requests surfaced during delivery.

Required Skills & Experience:

• 3–6+ years of experience in technical or SaaS project management, with a track record of delivering complex projects on time and on budget.

• Comfort working with APIs, data models, and integration workflows — you don’t need to write code, but you understand how systems fit together.

• Exceptional written and verbal communication skills, including with technical and non-technical stakeholders.

• Strong risk identification, problem-solving, and decision-making skills.

• Ability to manage multiple concurrent projects in a fast-paced, dynamic environment.

Preferred Skills & Experience:

• Experience in healthcare data, health tech, or integration environments (FHIR, HL7, CCD, etc.).

• Experience with EHR systems or other healthcare IT platforms.

• PMP, PMI-ACP, or other relevant project management certification.

• Experience leading projects in a startup, remote-first, or high-growth environment.

Specific Software Platform/Tools Required and/or Preferred:

• Preferred: Asana, Salesforce, Jira/Atlassian, Omni, Vitally

$115,000 - $135,000 a year

Compensation: The base salary range for this position is expected to be between $115,000-135,000 per year. Certain positions within Customer Success may be eligible for incentive compensation such as bonuses or commissions.

*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

About Redox - Take a look here: https://youtu.be/4OjENXR6UXA

What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.

This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team. As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.

Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.

Thank you for your interest in Redox!

#LI-TA1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a “Best Workplace,” by Crain’s NY as a “Best Places to Work in NYC,” and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of theWorld’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.”  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

SecurityScorecard’s Product & Design org is rebuilding itself around AI-first workflows, where designers prototype directly against the live codebase with Claude and hand off working interactions instead of static Figma comps, and where AI agents increasingly operate alongside human users inside our product. We need an operator to build and run the systems that make both sides of that work: the human design org, and the emerging discipline of agent experience (AX).

This is a design/UX operations and program management role, not a design-execution role. You won’t be shipping mockups. You’ll be building the operating model, cadence, metrics, and standards that let a pod-based, AI-first org move fast and stay aligned, on the human experience side and on the agent experience side alike.

What You’ll Do

• Design and run the operating model for a pod-based design org: designers embedded in cross-functional product pods, owning continuity per product area, no central ticket queue.
• Drive adoption of AI-first design practices: designers prototyping from the live codebase and design system with Claude (or equivalent), shipping working interaction detail instead of static comps.
• Own design-to-engineering handoff so interaction details, the details that get lost between Figma and code, are captured, accurate, and buildable on arrival.
• Own agent experience (AX) operations: coordinate the evals, guardrails, and agent primitives (permissions, tool access, escalation paths, failure handling) that let agents operate reliably and safely across the product.
• Define how humans and agents hand off to each other, and how multiple agents coordinate with each other, so collaboration is designed on purpose rather than emerging by accident.
• Define and track the metrics that prove the org is moving faster and improving the overall experience: prototyping velocity, handoff quality, cycle time, agent eval coverage, and AI-tooling adoption on both the human and agent sides.
• Run planning, prioritization, and cross-pod cadence, including shared or infrastructure-level design work that spans product lines.
• Support customer co-build and live-prototyping sessions, making sure what’s learned scales across similar customers instead of staying one-off.
• Partner with the UX Director and pod leads to onboard designers into the AI-first workflow and raise the bar on tooling fluency, design judgment, and agentic design skill.
• Operate as connective tissue across a flat org, no management layer between designers and the Director, coordinating standards rather than managing headcount.

Required Qualifications:

• 5+ years in design/UX operations, program management, or a similar operating role, ideally in B2B SaaS (B2C patterns don’t transfer well here).
• Direct experience running AI-enabled design workflows: designers working from a live codebase and design system, producing interactive prototypes, and handing off implementation-ready specs to engineering.
• A real point of view on AI-first design-to-engineering workflows, formed by doing it, not just using an AI tool. You can speak to tooling, process, and the tradeoffs you’ve hit.
• Some direct exposure to agent evaluation, guardrails, or agent-facing product design, whether that’s building evals, defining agent permission/escalation models, or designing how a product surfaces to an AI agent versus a human.
• A track record of replacing centralized, ticket-based intake with embedded, pod-based ownership, or a clear, credible plan for how you’d do it.
• Comfort operating without a rigid management hierarchy, driving standards across teams you don’t manage.
• Strong cross-functional operating skill: you can run planning and prioritization cadences across design, product, engineering, and security without becoming another approval layer.
• A bias toward rapid, disposable prototyping over precious, over-invested design work.

Preferred Qualifications:

• Background in cybersecurity, threat intelligence, or another security-adjacent B2B SaaS product.
• Experience standing up or scaling an AI-first product development practice at a company going through the same transition (e.g., rolling out agentic coding or design tools org-wide).
• Experience running customer co-build or live-prototyping sessions with enterprise customers.
• Experience building or operating multi-agent systems, or defining eval frameworks for agent behavior in production.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $185,000 - $230,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI

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Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Responsibilities:

• As a Change Management Consultant, you will work across projects as a thought leader and develop change strategies that enable successful digital and organizational transformations and cloud based technology implementations
• Be a champion of change on projects with customers across various practices
• Strategically collaborate with customers to determine the best approach to user adoption
• Train customers on the solutions we’ve built and how to best implement change within their organization
• Work alongside superusers to give users a voice in the implementation
• Ability to quickly acquire new technical expertise and understanding of latest Salesforce features and major launches and train and mentor our team as required
• Understand client’s culture, business strategies, and associated organizational change management opportunities and challenges
• Approach organizational change as both an art and a science, leveraging proven change methodologies, as well as a strong understanding of individual and organizational psychological factors that influence and drive behavioral change
• Build relationships with constituents including: clients, internal teams, and consulting partners
• Work across teams to serve as the “expert” on organizational change management including: overall program strategy, change design and execution, stakeholder engagement, organizational readiness, leadership alignment, communication and training, project management, business process design, sustainment, and measurement
• Support a growing practice and be able to thrive in a fast-paced entrepreneurial environment, aid in identifying opportunities and building client relationships, internal infrastructure, and best practices to strengthen our foundation

Requirements:

• Bachelor’s Degree or equivalent combination of education and experience
• Experience in general management/software consulting preferred
• Experience related to the successful delivery of change management work including: change assessments, job/role design, stakeholder engagement, organizational readiness, leadership alignment, change impact analysis, education, communications, training, user adoption, change measurements, and sustainment
• Experience conducting business interviews and leading client workshops

Skills/Technical:

• Proven ability to thrive in technical environments, especially implementations of Salesforce products
• Experience with Salesforce Service Cloud, Sales Cloud, Contact Centers, Field Service, Salesforce CPQ, and/or Tableau a plus
• Experience with change management tools, templates, techniques, or frameworks

Skills/Interpersonal:

• Excellent communication skills and strong leadership and presentation skills
• 4+ years experience in consulting, business technology, or functional domain
• Strong technology background with working knowledge of Salesforce’s preferred collaboration platforms (Google Suite, Chatter, Quip, Smartsheet, Slack) preferred
• Salesforce.com organization and product knowledge preferred

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 9/9/2026 and open for at least 3 days.

California Annual Salary Range

$94,400 to $266,300 USD

Cleveland Annual Salary Range

$87,400 to $213,000 USD

Colorado Annual Salary Range

$94,400 to $230,000 USD

District of Columbia Annual Salary Range

$100,500 to $245,000 USD

Illinois Annual Salary Range

$87,400 to $230,000 USD

Maryland Annual Salary Range

$94,400 to $230,000 USD

Massachusetts Annual Salary Range

$94,400 to $245,000 USD

Minnesota Annual Salary Range

$94,400 to $230,000 USD

New York / New Jersey Annual Salary Range

$87,400 to $266,300 USD

Washington Annual Salary Range

$100,500 to $245,000 USD

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

What’s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don’t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

QA Lead

About the opportunity

Lead the test strategy for a real-money platform, proving settlement math cannot leak, double-pay, or drift while building a traceable test-case library from scratch.

About our client Our client is preparing two AI-driven platforms for enterprise readiness, with a focus on security, correctness, and financial integrity ahead of a production launch.

What you’ll do

• Own the test strategy for the settlement engine: design coverage that proves settlement math is correct and cannot leak, double-pay, or drift.

• Test the closed-loop money-movement path end to end and verify it is fully auditable.

• Drive security testing at the RPC / SECURITY DEFINER layer, where the real business logic lives.

• Verify access controls — 21+ age gating and identity verification — gate before any funds move (subject to Persona credential availability).

• Author a traceable test-case library from scratch and stand up the shared defect tracker (Linear or Jira).

• Report defects with precise repro steps; the client remediates and you re-test (you find, they fix, you verify).

• Coordinate sandbox testing across OpenNode (settlement, test mode) and Resend (email).

• Lead the CALL-IT pod.

What you bring (must-haves)

• Senior QA / test-engineering experience on systems handling money, transactions, ledgers, or settlement — required, not adjacent.

• Strong SQL / Postgres, ideally including stored-procedure or SECURITY DEFINER function testing.

• Experience testing payment, settlement, ledger, or wallet flows, with an instinct for where money leaks or double-counts.

• Working knowledge of Next.js / API-driven web apps and how to test an RPC layer.

• Ability to design coverage where none exists and lead a small pod.

• Rigorous, reproducible defect reporting in clear written English.

Bonus points for (nice-to-haves)

• Fintech, payments, iGaming,  testing background.

• Familiarity with Supabase and Vercel.

• Exposure to KYC / identity-verification flows (e.g., Persona) and age-gating.

• Understanding of Bitcoin / Lightning settlement (e.g., OpenNode).

Perks & benefits 💻 Equipment provided — none of that “bring your own device” stuff here

🛡️ Full back-office support — Legal, Accounting, HR Business Partner, and Delivery team

🧭 Career and cultural mentoring — how to show up, stand out, and navigate US work culture

🗣️ Free English lessons with a native speaker

🤝 Referral bonus — recommend Ubi to your tech friends and get paid for it

🏖️ Florianópolis HQ always open — 100% remote, but the office is there whenever you want it.

How the process works

1. Interview with our Tech Recruiter (+ quick AI assessment, if needed)

2. Client interview process (varies by company)

3. Offer 🎉

4. Onboarding with full Ubiminds support

Why Ubiminds? With 9 years in the market and GPTW-certified, Ubiminds connects Latin American tech professionals with software companies in the US and Canada. Hundreds of professionals in data, design, product, and engineering are already growing in North American teams with our support. We’re with you throughout the entire journey — Recruitment, Legal, Accounting, PeopleOps, and career guidance — so you can thrive internationally with confidence. Ready to go global? Apply now — it takes less than 5 minutes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Engagement Manager

About the opportunity

Drive cross-functional software QA and engineering delivery across two parallel workstreams to keep projects on schedule, on scope, and audit-ready. About our client Our client is preparing two AI-driven platforms for enterprise readiness, with a focus on security, correctness, and financial integrity ahead of a production launch.

What you’ll do

• Coordinate both pods against the ~ 12-week schedule; hold kickoff, keep the plan honest, and manage dependencies.

• Run a weekly working session and a short weekly written status with the client counterpart for each app.

• Keep defect flow, trackers (GitHub Issues; Linear/Jira), and the freeze-audit CI gate visible and moving.

• Manage access, credential, and environment dependencies; move dates rather than compress work when dependencies slip, and flag issues early.

• Prepare the consolidated readiness summary and findings hand-off that feeds the separate Executive Review.

• Escalate risks — including the Persona-readiness dependency — clearly and early.

What you bring (must-haves)

• Delivery / project management experience on software QA, testing, or engineering engagements.

• Comfort coordinating technical work across parallel teams and translating status for a client audience.

• Fluency with issue trackers (GitHub Issues, Linear, Jira) and CI-based workflows.

• Excellent written and spoken English; calm, clear client communication.

• Strong dependency and risk management instincts.

Bonus points for (nice-to-haves)

• Background running nearshore or distributed delivery teams.

• Exposure to security or real-money/fintech engagements.

• Familiarity with gated go/no-go and evidence-based acceptance.

Perks & benefits

• 💻 Equipment provided — none of that “bring your own device” stuff here 🛡️

•  Full back-office support — Legal, Accounting, HR Business Partner, and Delivery team

• 🧭 Career and cultural mentoring — how to show up, stand out, and navigate US work culture

• 🗣️ Free English lessons with a native speaker

• 🤝 Referral bonus — recommend Ubi to your tech friends and get paid for it

• 🏖️ Florianópolis HQ always open — 100% remote, but the office is there whenever you want it.

How the process works:

• Interview with our Tech Recruiter (+ quick AI assessment, if needed)
• Client interview process (varies by company)
• Offer 🎉 Onboarding with full Ubiminds support

Why Ubiminds? With 9 years in the market and GPTW-certified, Ubiminds connects Latin American tech professionals with software companies in the US and Canada. Hundreds of professionals in data, design, product, and engineering are already growing in North American teams with our support. We’re with you throughout the entire journey — Recruitment, Legal, Accounting, PeopleOps, and career guidance — so you can thrive internationally with confidence. Ready to go global?

Apply now — it takes less than 5 minutes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you

Remote’s SRE team exists so that our engineers can move quickly and our customers get a product that stays up. The team owns Kubernetes, AWS, PostgreSQL, CI infrastructure, our observability stack and the reliability practices that sits on top of all of it.

We are looking for a Team Leader to run that team. This is a 60% IC, 40% leadership role. You will own the career development of your reports, steer the teams focus using judgment against the company goals, and you will be the spokesperson for the team across engineering. You will also stay close enough to the technical work to set direction with credibility and to know when something is going wrong before it is escalated to you.

Reliability practice at Remote is maturing rather than mature. Our SLO framework is live on its first few teams and needs to reach the rest, there is real work to do on how we balance operational load against project delivery. If you want a team where the foundations are in place and the interesting problems are still open, this is that team.

What you bring

People leadership

• You have led an SRE, infrastructure or platform engineering team, and you have owned your reports’ growth, performance and career progression rather than just their sprints.
• You coach both craft and the soft skills, you can point to people who grew because of it.
• You handle underperformance directly and early, with clarity and empathy.
• You have hired engineers, and you can tell the difference between a good interview and a good engineer.
• You read team dynamics well and you resolve conflict rather than routing around it.
• You have a natural talent fostering commitment to the goals of the company.

Technical depth

• A hands-on background in site reliability, DevOps or cloud infrastructure engineering, deep enough that you can review your team’s work, challenge a design and be taken seriously in an incident.
• Kubernetes in production, including the operational reality of it rather than the happy path.
• AWS at meaningful scale.
• Hands on AI building, enablement, scaling AI infrastructure.
• Solid o11y practices and principles,
• Infrastructure as code with Terraform.
• CI/CD systems such as GitLab CI, GitHub Actions or Jenkins.
• Docker and shell scripting.
• You have run a reliability practice: incident response, on-call, SLOs and error budgets, and the discipline of turning incidents into changes that stick.
• Understanding and history of working in regulated environments.

Ways of working

• You prioritise exceptionally well when operational load and project work compete, and you protect your team’s focus without dropping the operational commitment.
• You write clearly. Remote is fully distributed and async, so most of your leadership will happen in writing.
• You build relationships across teams. A lot of SRE’s value comes from being the team others bring problems to early.

Nice to have

• Working knowledge of a backend language, ideally Elixir, or otherwise Java, Clojure, Node.js, Python or similar.
• Depth in modern observability: OpenTelemetry, distributed tracing, and tools such as Honeycomb.
• Database operations experience, particularly PostgreSQL or Aurora performance, connection pool health and query tuning.
• Running and configuring Linux systems outside a cloud environment.
• Security capability from both a defensive and an offensive standpoint.
• Cloud cost management and FinOps.
• Experience growing a team from a small base, including building the hiring bar as you go.

Key Responsibilities

Your people

• The full career lifecycle of your reports: onboarding, feedback, performance assessment, progression and hiring.
• Team health, dynamics and the retrospective habit that keeps them honest.
• Being the team’s spokesperson to the rest of engineering and to senior leadership.

Delivery

• The SRE goals: what the team commits to, in what order, and why.
• The support rotation and on-call model.

The platform

• Remote’s core infrastructure: Kubernetes, AWS, PostgreSQL, DNS and TLS, CI infrastructure.
• The reliability practice: SLOs, error budgets, incident response and the observability stack.
• The partnership with our Security team on threats, patching and infrastructure controls, including our audit and compliance obligations.
• The vendor relationships that sit behind the platform, including renewals and commercial conversations with support from your Director.

Practicals

• You will report to: Director of Engineering, Platform
• Team: Site Reliability Engineering, part of Platform Engineering
• Direct reports: 4
• Location: Anywhere in the world. Our current coverage is strongest in EMEA and APAC, so candidates who overlap with either, or who can help us close the Americas gap, are especially welcome.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with hiring manager
3. Scenario interview with a peer team leader
4. Executive interview
5. Bar Raiser interview
6. Offer + Prior employment verification check

#LI-DNP

Remote’s Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

The annual salary range for this full-time position is

$75,450—$169,700 USD

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• budget towards co-working spaces, learning and wellness (including gym memberships)
• mental health support services
• stock options
• home office budget & IT equipment

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote’s AI guidelines check see here.

Please note we accept applications on an ongoing basis.

Description

Job Summary

The Proposal Manager is responsible for leading the end-to-end proposal lifecycle for Enterprise Imaging and Clinical AI opportunities, from opportunity assessment and bid strategy through compliant submission, finalist preparation, and handoff to contracting and implementation. This role coordinates Sales, Sales Operations, Product, Marketing, Finance, Legal, Security, and Implementation partners to produce accurate, differentiated, customer-focused responses to RFPs, RFIs, and RFQs.

Essential Duties and Responsibilities

• Lead end-to-end responses to RFPs, RFIs, and RFQs, including schedules, requirements matrices, content assignments, review cycles, and submission approvals.

• Analyze solicitation requirements to identify customer priorities, compliance obligations, risks, and competitive differentiators.

• Facilitate proposal kickoffs, strategy sessions, content reviews, and final approval gates with Sales and cross-functional contributors.

• Translate Enterprise Imaging and Clinical AI capabilities into clear customer-focused narratives, value propositions, and executive summaries.

• Coordinate pricing, assumptions, and commercial terms with Finance and Commercial Operations; partner with Legal, Compliance, Privacy, and Information Security on contractual and regulatory content.

• Edit multi-author contributions into a cohesive, compliant response with consistent voice, accuracy, and supporting documentation.

• Prepare sales and leadership teams for customer presentations, demonstrations, and finalist meetings.

• Build and maintain a centralized library of approved proposal content, templates, product descriptions, security responses, references, and version-control standards.

• Track proposal activity, turnaround times, win and advancement outcomes, and common objections; run post-submission and post-decision reviews to improve quality and speed.

• Escalate resource constraints, risks, and decision points early, and support orderly transition from proposal to contracting, implementation, and customer success.

Requirements

Minimum Qualifications, Education and Experience

• Bachelor’s degree in business, communications, marketing, healthcare administration, technology, or a related field, or equivalent practical experience (required).

• 8+ years of experience in proposal management, bid management, sales operations, commercial enablement, or a related discipline (required).

o Demonstrated experience leading complex, cross-functional RFP and proposal processes (required).

o Exceptional writing, editing, organization, and project management skills (required).

• Ability to understand technical and clinical concepts and communicate them to executive, operational, clinical, and technical audiences (required).

•Strong attention to detail with the ability to manage multiple deadlines and priorities (required).

• Experience with enterprise software, healthcare technology, medical imaging, artificial intelligence, or a similarly complex industry (required).

• Proficiency with Microsoft Word, PowerPoint, Excel, SharePoint, and proposal or content-management platforms (required).

• Strong interpersonal skills and the ability to influence stakeholders without direct authority (required).

• Preferred: Experience with Enterprise Imaging, PACS, RIS, VNA, clinical workflow, interoperability, cloud technology, and healthcare AI solutions.

• Preferred: Knowledge of healthcare delivery systems, radiology operations, clinical workflows, and healthcare procurement.

• Preferred: Familiarity with HIPAA, cybersecurity questionnaires, data privacy requirements, and healthcare technology contracting.

• Preferred: Experience supporting large health systems, imaging networks, academic medical centers, or enterprise healthcare customers.

• Preferred: Association of Proposal Management Professionals (APMP) certification or comparable proposal-management training.

• Preferred: Experience developing executive-level presentations and supporting customer finalist meetings.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.

• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.

• Follows all local, regional and country laws concerning employment.

• Follows all DeepHealth policies and procedures.

• Follows data privacy, compliance, safety and confidentiality standards at all times.

• Practices universal safety precautions.

• Promotes good public relations on the phone and in person.

• Adapts and is willing to learn new tasks, methods, and systems.

• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.

• Completes job responsibilities in a quality and timely manner.

Travel

This position may require occasional domestic travel for customer finalist meetings or internal workshops.

Working Environment

Remote

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