Why you should join us:Jerry. ai is a profitable, Series C, YC-backed tech startup with 5M+ customers and $240M in funding.

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Location: Remote , preference for Netherlands, United Kingdom, Ireland, Spain or Portugal.

Key engineering and product teams are based in these locales.

About the Role

Maze customers need to reach the right participants and trust the quality of the people taking part in their studies. Recruitment is a critical part of research.

We’re looking for a Product Lead to own the recruitment and panel experience at Maze. You’ll set the product vision for how customers recruit and manage participants across Maze, working across unmoderated, moderated, AI-moderated, and future research experiences.

This is a highly cross-functional product area that sits at the intersection of product, operations, and our panel partner ecosystem. You’ll work in a trio with Engineering and Design while partnering closely with our Panel Operations team, GTM, Customer Success, Research Partners, and other product teams.

You’ll own the customer and participant experiences as well as the systems behind them, helping Maze deliver a recruitment experience that is high-quality, reliable, and able to scale with increasingly complex customer needs.

You’ll work on:

• Set the product vision and roadmap for recruitment and participant management across Maze.

• Improve participant quality by building stronger feedback loops, quality signals, filtering, and experiences that reduce confusion for participants.

• Make it easier for customers to recruit the audiences they need across different study types, including more complex enterprise use cases.

• Understand panel performance and identify gaps in participant supply, quality, and fulfillment.

• Partner with Panel Operations to continuously improve the tools, workflows, and handoffs used to fulfill recruitment requests.

• Help evaluate and onboard new panel partners and determine where deeper integrations can improve quality, coverage, or efficiency.

• Develop smarter ways to route studies to the right participant supply based on customer and study needs.

• Stay close to the operational side of recruitment so product decisions are grounded in how participant fulfillment actually happens.

• Partner with Sales, Customer Success, and Research Partners on customer needs, recruitment feasibility, packaging, adoption, and opportunities where recruitment capabilities can unlock deals.

• Define and measure success across participant quality, fulfillment, and the overall recruitment experience.

You should apply if:

• You have experience as a Product Lead, or equivalent, owning complex product areas from strategy through execution.

• You’re comfortable working on products that span software, operations, and external partners rather than living entirely within a single product surface.

• You can turn messy, cross-functional problems into a clear product vision and an actionable roadmap.

• You’re comfortable getting close to operational workflows and using what you learn to make better product decisions.

• You have strong product judgment and are comfortable bringing a clear recommendation to the room, even when there isn’t a perfect answer.

• You’re experienced partnering closely with Engineering and Design while bringing stakeholders from across the business into your product process.

• You think in systems and look for scalable product solutions rather than one-off workarounds.

• You’re comfortable balancing customer experience, business needs, operational realities, and technical constraints.

• You thrive in an environment where you can move quickly, make decisions with imperfect information, and continuously learn from customers and internal teams.

Bonus points if you have:

• Experience with user research or research participant recruitment.

• Experience building products with a meaningful operational component.

• Marketplace or supply-and-demand product experience.

• Experience working with external partners, vendors, or integrations that are critical to the customer experience.

• Experience building products for enterprise customers with complex requirements.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.

Sr. Manager, AI Forward Deployed Engineering (FDE)

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Mission

The AI Forward Deployed Engineering (AI FDE) team is a highly specialized customer-facing AI team at Databricks. We deliver professional services engagements that help customers build and productionize first-of-its-kind GenAI applications, and we work cross-functionally with AI Product, Research, and Engineering to shape long-term strategic priorities.

We are looking for a world-class leader to lead and grow our AI FDE team. In this role, you will lead customers on their AI transformation with Databricks, push the boundaries of our product, recruit and develop top data scientists/machine learning engineers, and manage a portfolio of key accounts. Candidates should expect to travel at least once a month.

While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.

The impact you will have:

• Lead and scale a high-performing AI forward deployed engineering team, including hiring, mentoring, and building a team structure to support long-term growth and execution at scale
• Shape cross-functional collaboration by influencing Product, R&D, and GTM, ensuring voice-of-customer insights and delivery learnings help inform the product roadmap and GTM strategy
• Develop and expand executive relationships with key customers and partners (including VP+, CIO/CDO-level stakeholders), acting as a trusted advisor during complex technical engagements and AI transformations
• Partner with Field Engineering and Sales leadership to set strategy for strategic accounts and coordinate delivery across functions
• Lead strategic AI initiatives, practice development, and scalable delivery processes
• Own OKRs for AI-services led accounts, revenue, utilization, and public references
• Represent Databricks as a thought leader in AI through conference talks, published content, etc.

What we look for:

• Experience building and managing high-performing teams of AI/ML scientists, engineers, and leaders
• Ability to scope, sell, and deliver technical engagements in enterprise environments, including managing escalations and ensuring successful customer outcomes
• Strong, current technical depth in AI/ML foundations, with the ability to contribute meaningfully in architecture reviews and the curiosity to stay current as the field evolves
• Experience leading teams that have shipped production AI solutions in cloud environments (AWS, Azure, or GCP)
• Proven success developing strategy with senior executive stakeholders to define program-level goals, align technical vision, and build trust throughout complex enterprise engagements
• Experience driving AI transformation across enterprise customers, spanning applied AI product management, organizational change management, and stakeholder alignment
• Experience working across Sales, Product, and GTM to connect AI delivery to business outcomes
• Graduate degree in a quantitative discipline (Computer Science, Engineering, Statistics, Operations Research, etc.) or equivalent practical experience

Preferred:

• Experience in a customer-facing leadership role
• Experience working with Databricks

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Local Pay Range

$232,900—$320,200 USD

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

BenefitsAt Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer’s discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Sr Director of Product, Client Engagement Group

At Squarespace, we empower our product teams to solve hard problems in ways that our customers love and strengthen our business. As Senior Director of Product for the Client Engagement Group (CEG), you will lead the product strategy and execution for Squarespace’s customer engagement platform: the CRM, email campaigns, automations, and transactional communications that enable our merchants to build lasting customer relationships and grow their businesses on Squarespace.

The Client Engagement Group sits at the center of Squarespace’s growth strategy. Our marketing tools are a critical lever in increasing product attach, reducing merchant churn, and building a differentiated position in the service commerce landscape. You will own the vision for transforming our current communications offering into a unified customer engagement hub… one that competes with best-in-class tools while leveraging Squarespace’s unique data and ecosystem advantages.

You will report directly to the President of Squarespace and serve as a member of the Product leadership team. You will have the option of working on-site (hybrid) at our NYC headquarters or remotely within the U.S.

You’ll Get To…

• Define and drive the multi-year product vision and strategy for CEG - spanning CRM, email campaigns, automations, transactional communications, and emerging channels including SMS - with a clear line of sight to revenue growth and platform impact
• Own the Email Campaigns business line end-to-end: report on revenue performance, develop engagement and GTM strategies, and lead roadmap decisions in close partnership with commercial and marketing stakeholders
• Build toward a competitive, full-featured customer engagement platform by prioritizing investments in business CRM, transactional automations, flexible communication channels, and advanced segmentation that meet the sophisticated needs of today’s service sellers
• Lead, grow, and mentor a team of product managers across multiple product lines, setting a high bar for hypothesis-driven development, roadmap rigor, and customer-centricity
• Partner with Engineering and Design functional leads to deliver outcomes across the team; step in to remove blockers and maintain velocity on high-priority initiatives
• Collaborate across the Squarespace ecosystem - with Commerce, Growth, Financial Solutions, and GTM - to ensure CEG products are deeply integrated into the broader platform
• Champion the use of Squarespace data and AI to create smarter automation flows, personalized outreach, and differentiated customer engagement experiences that competitors cannot easily replicate
• Shape the process, craft, and standards for senior product leadership at Squarespace

Who We’re Looking For

• 12+ years of product management experience, with a meaningful portion spent building and scaling customer engagement, CRM, marketing, or communications products
• 5+ years leading and developing teams of product managers in complex, multi-product environments
• Deep familiarity with the customer engagement and email service provider landscape; informed perspective on what it takes to compete with and differentiate from best-in-class marketing and CRM tools
• Demonstrated ability to own a revenue-generating product line with accountability for business outcomes, not just product delivery
• Strong strategic instincts paired with a bias for execution; comfortable operating at the intersection of vision-setting and unblocking day-to-day team work
• Excellent communicator and cross-functional partner with the credibility to influence senior leadership and align stakeholders across product, engineering, commercial, and marketing functions
• Experience applying hypothesis-driven development and experimentation to accelerate product-market fit and grow adoption

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

US Cash Compensation Range

Cash Compensation Range: $323,000 - $435,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Hybrid

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

Who We Are:

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24⁄5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We’re deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team Members:

We’re a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond!

We’re searching for passionate individuals eager to contribute to Alpaca’s rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.

Your Role:

Alpaca is building the infrastructure layer that partners across the Gulf use to launch and scale brokerage products. We’re expanding our footprint in Saudi Arabia and the UAE — with live market access, a growing regional roadmap, and ambitions across derivatives, direct connectivity, securities lending, and Sharia-compliant offerings. We’re hiring a Product Manager to own that expansion end-to-end: define the strategy, ship the products, and work with regulators, partners, and internal teams to make Alpaca the brokerage platform of choice across the Kingdom and the wider GCC.

We’re seeking a Product Manager to define and drive new product initiatives and manage a portfolio of existing products across the Saudi and GCC markets. With a deep understanding of the regional regulatory landscape, including CMA, Edaa, Tadawul, and GCC financial market frameworks, you will shape the product strategy that enables Alpaca to scale its brokerage infrastructure across the Kingdom and the wider Gulf region, in line with Saudi Vision 2030 and the region’s rapidly evolving capital markets.

This role is equal parts strategy and delivery. You’ll decide what we build versus buy, how we sequence the regional roadmap, and which partnerships and connectivity paths get us there — and then ship the brokerage features, integrations, and operational workflows that partners and institutional clients depend on every day.

What You’ll Walk Into

You won’t be starting from zero. You’ll be owning live problems:

• Saudi limited live:  scaling from initial market access to full product coverage while meeting CMA and Tadawul requirements.
• The rest of the Saudi roadmap: prioritizing and delivering the next wave of brokerage capabilities across equities, Sukuk, ETFs, and regional market needs.
• Saudi derivatives: defining and launching derivative product offerings compliant with local market structure and regulation.
• Saudi direct connectivity:  building and owning connectivity to Tadawul and regional infrastructure, reducing reliance on intermediary paths.
• Saudi broker partnerships: evaluating, onboarding, and integrating local brokers to expand coverage and resilience.
• Saudi securities lending business: growing the securities lending product line for the Kingdom.
• All of the above for the UAE: replicating and adapting the Saudi playbook for the Emirates market, including local regulatory alignment and partner integrations.
• Sharia-compliant products across Alpaca: owning the product strategy and delivery for Islamic finance offerings, ensuring Sharia-compliant structures are embedded across regional and global product surfaces.
• Regulatory and stakeholder complexity: engagements with CMA, Tadawul, Edaa, and other regional regulators, plus coordination between Alpaca’s global platform and KSA/GCC market infrastructure.

Things You Get To Do

• Own brokerage products tailored for the Saudi and GCC markets, including equities, Sukuk, ETFs, derivatives, and Sharia-compliant solutions.
• Drive brokerage product strategy by analyzing ROI, regional market competition, regulatory requirements, and build-vs-buy scenarios.
• Contribute to the product roadmap with a focus on CMA-compliant features, Sharia-compliant solutions, and regional market needs.
• Write product requirements and work with engineers to execute programs that meet local regulatory and market standards.
• Improve brokerage operation efficiency by providing solutions and owning the metrics, with a focus on regional settlement, custody, and clearing workflows.
• Lead customer calls around brokerage process and product issues to gain insights and translate them into product improvements for GCC clients.
• Participate in engagements with the CMA, Tadawul, Edaa, and other regional regulators to drive product strategy and ensure regulatory alignment.
• Report timely and accurately on product status and results to internal and external stakeholders, including regional partners and institutional clients.
• Collaborate with local operations teams to ensure seamless integration between Alpaca’s global platform and KSA/GCC market infrastructure.

—

Who You Are (Must-Haves)

• Excited about what Alpaca is building and passionate about expanding financial infrastructure across the GCC.
• Bachelor’s degree in computer science, engineering, finance, or equivalent.
• 5+ years of experience in Product Management, Engineering, Consulting, and/or starting a startup, preferably within financial services or fintech.
• Demonstrated interest and experience in brokerage, capital markets, or fintech within the Saudi or GCC region.
• Strong understanding of the CMA regulatory framework, Tadawul market structure, and GCC capital markets landscape.
• Strong communication skills in both Arabic and English, both written and verbal, with excellent collaboration abilities.
• Business acumen to understand tradeoffs between stakeholders and technology feasibility with time and budget constraints.

Who You Might Be (Nice-to-Haves)

• Experience and background working on and developing brokerage products in the Saudi or GCC markets.
• Technical background working with APIs, particularly in financial services or trading platforms.
• CME-1 or other CMA-recognized professional certifications.
• Experience working with Qualified Foreign Investor (QFI) programs or cross-border investment products.
• Familiarity with Sharia-compliant product structures and Islamic finance principles.
• Experience working at a fintech, startup, or CMA-authorized institution.

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Recruitment Privacy Policy

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond.

Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

We are looking for an experienced Senior Product Manager to own the multi-year vision, roadmap, and performance for a key product area at Storyblok. You will own the what and the why around your products, from early discovery and definition through launch and improvement. You will set standards across the product team, working closely with Engineering and Design to turn strategy into a clear delivery plan, make practical calls on scope and tradeoffs, and support teams all the way through to shipping. You’ll report on how your product area is performing, and represent that direction to executives, key customers, and industry analysts. You’ll also partner closely with our Developer Experience team to make working with our APIs, SDKs, and docs something developers actively enjoy.

ESSENTIAL JOB FUNCTIONS

Key Responsibilities:

• Product area vision & roadmap: Set the multi-year vision and own the roadmap for a key product area. Decide what gets built in what order across this area, and explain why you made those calls. Bring net-new product bets to the executive team when you spot one worth making.

• Product Discovery: Set the research agenda across your area rather than running all of it yourself. Decide what needs investigating, commission the work, and spot market shifts before they show up in the numbers.

• Developer experience. Treating docs, error messages, and the composable/MACH integration ecosystem as part of the product.

• Business cases: Build company-level business cases, such as a new pricing tier or a new market, that hold up in front of leadership and show how product spend turns into results the business can measure.

• Release strategy: Set the standards for how releases are governed across the company: what ships in what order, what has to be working before it does, and what every team needs in place to be ready.

• Stakeholder management: Keep executives, key customers and industry analysts informed and on the same page as priorities shift.

• Cross-team leadership: Become the leader in your area, shaping organisation-wide product culture. Arbitrate the conflicts and competing priorities that span whole orgs rather than passing them up the chain.

• Metrics & measurement:  Set the metrics and analytics standards other product areas work to, and report on how your own area is performing.

• Design and engineering collaboration: Work closely with design and engineering from the first research through launch. You shape the design philosophy at the platform level and set the component and API conventions teams follow, they bring the craft and the technical judgement, and together you decide what ships, what waits, and how good it has to be.

• Writing:  Set the spec and writing standards other product teams work to, and write the internal docs that inform executive-level decisions.

• External communication and launch stories: Represent the product narrative externally through keynotes and analyst briefings, and drive category-defining thought leadership.

• Mentoring: Mentor across the product team, growing ownership and judgement in other PMs rather than making their calls for them.

Education and experience

• A degree in engineering, product, or something related
• 8+ years in product management, at least 3 of them on technical, developer-facing, or platform products
• Hands-on experience with developer tools, or platform products.
• Experience owning a whole product area, not single features
• Demonstrated technical fluency: you can read API documentation, run discovery interviews with senior engineers, and write a PRD that engineers respect.
• A track record of setting a multi-year vision and carrying it through to shipped results you can measure, including at least one company-level bet such as a new market or a new pricing tier
• Experience in CMS, content infrastructure, or DXP is a strong plus

Qualifications

• You understand how SaaS businesses work, along with their customers, partners, and the wider B2B world
• Strong commercial sense. You can build the case for a new tier or a new market, and connect product decisions to revenue, retention, and cost
• Strong writing and speaking. Comfortable on a keynote stage or in an analyst briefing, not just in front of executives and customers
• Technical enough to hold your own on platform architecture decisions with engineering, rather than only following them
• Hands on: You’d rather build a rough prototype than describe the idea in a doc.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policyhere.

All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com).

Here is a sneak peek of Storyblok’s Visual Editor

If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com

Overview

ArcGIS Solutions are industry-specific configurations of ArcGIS designed to improve operations and enhance services. Our team’s mission is to develop solutions that help agencies maximize their investment in location-based data and technology. As the Product Engineer – Defense Solutions, you will collaborate with customers, industry teams, and other product development team members to design, develop, and support the right geospatial solutions for defense agencies. Your desire to create simple, yet impactful, solutions to complex issues would be satisfied here. Your motivation to gather business needs, actively seek feedback, and deliver high-quality work would contribute to your team’s success. Small ideas can grow into something big, and well-built solutions can change an entire industry. We welcome you to Esri where you’ll find room for innovation, respect for your subject matter expertise, and an expectation to help our customers

Responsibilities

• Discover customer needs and craft geospatial solutions that cater to the defense industry
• Configure ArcGIS apps, tools, and information models for industry-specific uses
• Provide input into product design aspects to assure our products are simple to use and provide a great experience for our customers
• Work closely with customers, software development, business development, and professional services teams to define and develop solutions
• Draft and review ArcGIS Solutions product briefs, presentations, and documentation
• Design and author test cases for functionality, performance, scalability, and durability; execute both manual and automated tests, analyze test results, and report results
• Continually assess product quality, release readiness, and maintain existing ArcGIS Solutions
• Present and evangelize solutions to internal and external audiences

Requirements

• 2+ years of professional experience in the defense industry along with experience in applying ArcGIS to support specific industry workflows
• Demonstrated ability to document and build GIS workflows
• Creative problem solver and a team player
• Excellent written and verbal communication skills
• Bachelor’s degree in geography or related field

Recommended Qualifications

• Knowledge of defense and intelligence workflows
• Programming experience with scripting languages, such as Python or Arcade
• Experience with configuring web-based GIS applications
• Experience with ArcGIS Pro

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$79,664—$133,120 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge...

Do work that matters.   At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact,...

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation...

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation...

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge...

Do work that matters.   At AlertMedia, we help organizations protect their people, operations, and brand. Our modern Risk Intelligence and Response platform empowers teams to detect emerging threats, assess impact,...

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation...

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation...

Headquarters: Remote, Ontario, Canada

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Cluster Linking is how Kafka clusters are replicated, and it sits at the very core of Confluent. When a global bank architects zero-data-loss disaster recovery, when an enterprise migrates petabytes off open-source Kafka, or when a multinational replicates event streams across three continents, they're running on Cluster Linking.

This role will define the future of Cluster Linking: how we deliver seamless disaster recovery for Kafka workloads, how we build self-service migration paths into Confluent Cloud, and how we enable cross-organization data sharing to power real-time, operational data exchanges.

Cluster Linking is one of Confluent's fastest-growing platform products and you'll own that growth. Our largest customers depend on it, and because it cuts across Kafka, cloud infrastructure, networking, and security, your work will have visibility and influence across the company.

What You Will Do:

• Launch and drive adoption for our one-click DR initiative. Take disaster recovery from a manually configured capability to a seamless, productized experience that customers can adopt with confidence.

• Define the future of real-time stream sharing across organizations, including its security model, networking, access controls, and how it scales across organizations and use cases.

• Power capabilities that let customers migrate to Confluent in a few clicks or API calls. Define the art of the possible and make the migration path a reason to choose Confluent.

• Segment and re-package Cluster Linking. The product serves Disaster Recovery, migrations, data sharing, and cross-cloud replication, each with different customer needs and pricing dynamics. Define how we package, price, and position each so the offering works for customers and drives growth.

• Partner closely with your engineering manager counterpart as a strategic partner. Use that partnership to understand tradeoffs, make decisions fast, and keep the product moving forward.

• Work directly with customers. You'll be pulled in many directions, customers will ask a lot of you. Your job is to steer them toward the right architectures and models, get them excited about what's coming, listen to what they need next, and balance the present opportunity with where the product is headed.

• Drive results. Run campaigns with sellers and solutions engineers, lead webinars, assemble teams of subject matter experts, and do what it takes to move your priorities forward.

• Influence and energize the people around you. Confluent moves fast and people are ready to help. Harness that, get teams excited, rally cross-functional support, and turn organizational momentum into product momentum.

What You Will Bring:

• 5+ years of product management experience, ideally in infrastructure, data platforms, or cloud products. You've shipped technical products and driven measurable outcomes.

• Genuine interest in distributed systems and cloud infrastructure. Kafka is not simple. You don't need prior Kafka expertise, but you need to be energized by technical depth, not put off by it.

• A results-driven mindset. You don't wait for things to happen, you make them happen. You get on calls with sellers, you pull in the right people, and you keep pushing until the work is done.

• Proven ability to influence. You get people excited and aligned, across engineering, field, sales, finance, and leadership, often without formal authority.

• Strong ownership mentality. You take responsibility from day one. You drive ambiguous problems to clarity, remove blockers, and treat the product like your own business.

• Business thinking beyond the backlog. You think about segmentation, packaging, pricing, and market impact, not just features. You understand that how a product is offered matters as much as what it does.

• Clear communication. You can make technical topics understandable for executive audiences, write sharp product docs, and present confidently to customers and leadership.

• LLM or GenAI knowledge is a bonus, but not required

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

To apply: https://weworkremotely.com/remote-jobs/confluent-senior-product-manager-cluster-linking

Wing is seeking elite talent to join Central AI (backed by top-tier Silicon Valley VCs), dedicated to building agentic AI for SMB's globally.

Saviynt’s AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

If you’re a seasoned product visionary who thrives on shaping the future of identity security, this is your chance to leave a significant mark. As a Director, Product Management - Privileged Access Management,  you’ll lead the charge for critical product lines at Saviynt, driving innovation and strategy that directly impacts how global enterprises secure their digital identities. This is where your deep technical understanding and market insight translate into tangible product success!

What you will be doing

• Own the complete lifecycle of key product areas, from initial concept and strategic roadmap to successful launch and ongoing evolution.
• Deeply understand customer needs and market dynamics to define compelling product requirements that engineering teams can build upon.
• Develop and refine product strategies that clearly articulate our competitive advantage and unlock new market opportunities, influencing Saviynt’s overall direction.
• Collaborate closely with engineering and design to ensure the delivery of high-quality, secure, and scalable identity security solutions.
• Work hand-in-hand with Sales and Marketing to craft impactful go-to-market strategies and product positioning that resonates with our audience.
• Leverage data and insights, including AI-driven analytics, to continuously monitor product performance and identify areas for enhancement.
• Act as a key advisor and advocate for your product areas, sharing your expertise internally and externally to build strong relationships and drive adoption.
• Champion new product initiatives by clearly articulating their value proposition and strategic importance to leadership and cross-functional teams.

Why you’ll love this role

• Get energized by defining and owning the “why” behind complex technical products.
• Care deeply about translating market opportunities and customer needs into clear, actionable product plans.
• Enjoy the challenge of navigating intricate technical landscapes and driving consensus across diverse teams.
• Thrive in a dynamic environment where your strategic input directly shapes the future of a growing company.
• Find satisfaction in seeing your product vision come to life and make a tangible impact on enterprise security.

What you bring

• Proven experience in defining and managing software product roadmaps and requirements.
• Deep understanding of identity and access management (IAM) principles and solutions.
• Familiarity with cloud computing platforms (AWS, Azure, GCP) and their implications for product development.
• Experience with API design and integration strategies.
• Ability to interpret technical documentation and engage in detailed product discussions with engineering.
• Exceptional communication skills, both written and verbal, with the ability to articulate complex ideas clearly.
• Strong analytical and problem-solving skills, with a knack for making data-informed decisions.
• Excellent collaboration and influence skills, enabling you to work effectively with diverse teams.
• Strategic thinking and the ability to see the bigger picture while managing execution details.
• A proactive and results-oriented approach to driving projects forward.

Qualifications

• 15+ years of related experience with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience; or equivalent experience.
• Demonstrated success in launching and managing complex B2B SaaS products.
• Experience working closely with engineering teams in an Agile development environment.
• A track record of conducting market research and competitive analysis to inform product strategy

Benefits

- Medical, Dental, Vision, Life Insurance

- 401K

- Unlimited PTO

- Sick Time

- Employee Recognition Programs

- Team Socials

#LI-CC1

$200,000 - $240,000 a year

We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $200,000-$240,000 annually.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you’re resilient and enjoy working in a dynamic environment you belong with us!

Security & Compliance This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.

Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

We’re looking for a Product Manager to join our AI Platform group and own the systems that turn messy, unstructured case materials into accurate, structured “source of truth” data. This isn’t your typical PM role: it’s highly technical, backend-heavy, and focused on scalable AI extraction and data infrastructure. You’ll work closely with senior ML and backend engineers to build the models, evals, pipelines, tooling, and APIs that power all of EvenUp’s products.

You’ll be responsible for a mission-critical part of our AI strategy: making sure the entities we generate are accurate, consistent, and trustworthy enough for law firms to rely on. If you’ve built ML/LLM-powered data pipelines, love the challenge of turning unstructured input into structured, reliable output, and want broad impact across a fast-growing product org, this role is for you.

This is a hybrid role with the expectation of working at least 3 days a week from our San Francisco or Toronto offices. Title and compensation to be determined based on candidate experience.

What you’ll do:

• Own the roadmap for a key part of our AI Platform, potentially including RAG services, text and image extraction and analysis services, model evaluation and deployment tools, and more.

• Partner with ML and backend engineers to build scalable, reliable, and cost-effective systems that support product teams across the company.

• Define success metrics, analyze performance and cost data , and use insights to inform priorities.

• Work closely with other product managers teams to understand end-user needs and develop reusable platform capabilities that accelerate AI development.

• Drive strategic decisions around model performance, vendor selection, and infrastructure scaling in a fast-evolving ecosystem.

• Define success metrics for entity quality and pipeline performance.

• Partner with other product managers and downstream teams to understand where entity quality or coverage gaps are limiting product experiences, and translate that into a prioritized platform roadmap.

• Drive decisions on model performance, annotation strategy, and integration with continuous inference systems as the underlying ML approaches evolve.

What we look for:

• 5+ years of product management experience, including time at a high-growth startup (Series B–E).

• Experience building LLM/LMM-powered products or data infrastructure, with a strong understanding of how modern AI extraction and structured-data systems work end-to-end.

• Technical fluency: you’ve worked closely with ML engineers, backend engineers, or data teams and can hold your own in technical discussions about model performance, data pipelines, and system design.

• Comfort operating in a backend-heavy environment where your “users” are often internal teams and downstream product surfaces, and your work directly impacts data accuracy, reliability, and trust.

• Analytical mindset: you use data to make decisions and are comfortable managing quality metrics (precision/recall, entity accuracy, coverage) alongside operational ones (latency, throughput).

Bonus points for:

• Experience with RAG, agentic systems, and/or LLM/LMM optimization.

• Familiarity with building internal platforms or tools that support other product teams.

• B2B SaaS background, especially in products with significant AI or data components.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Availability to work USA EST or CST working hours
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.