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GoHighLevel Admin / Operations SpecialistRemote | Philippines-Based | Full-Time | Paid in USD$6.

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Candidate Interview Guide

As an Operations Manager on our revenue cycle management team (RCM), you will use data-driven insights to drive strategic change, partnering closely with Operations leadership to eliminate workflow bottlenecks, improve efficiencies, and support our providers with a best-in-class experience. You will interact regularly with cross-functional partners—including Product / Engineering, Business Intelligence, CX Strategy, and Payer Partnerships—to ensure our workflows and technology roadmaps set Alma up for success at scale. The ideal candidate has a strong bias towards action, excels at motivating and coaching large teams, prioritizes a winning team culture, and thrives in ambiguous situations. This is a full time, fully remote position on our team. Occasional travel may be required for company or team events/meetings.

What you’ll do:

• Process Optimization & Scale: Identify operational bottlenecks and trends. Use data and analytics to prioritize work, design process changes, execute change management, and optimize existing workflows for continued growth and scalability.
• Cross-Functional Collaboration: Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and other Core Ops teams to analyze and measure the operational impact of tools, processes, and product launches on Core Ops KPIs. Own, execute, and report on identified cross-functional escalation projects.
• Metrics Ownership, Data Analytics & Reporting: Analyze daily, weekly, and monthly program and metrics data to track operational efficiency, reporting outcomes and key insights regularly to leadership and business stakeholders.
• Strategic Planning & Roadmap Alignment: Strategize with Operations leadership to marry staffing plans with technology roadmaps to streamline the insurance process, and support forecasting and resource planning to ensure the team is appropriately resourced.
• Team Leadership & Management: Lead, coach, and manage a core operations team (including 2+ direct reports/Team Leads and a subsequent remote frontline workforce of agents up to 20 employees); unblock the team in day-to-day escalations and foster a winning team culture.

What success looks like in this role:

• Maintain key service level agreements (SLAs) and support ticket resolution metrics within targeted operational thresholds.
• Successfully complete core workflow optimization projects within target timeframes and resource constraints.
• Achieve high internal partner and stakeholder satisfaction scores across cross-functional operations.
• Optimize operational efficiency metrics by streamlining manual steps across primary workflows.

What you’ll bring:

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role.
• 2-4 years of people management experience, managing teams comprised of non-exempt and exempt direct reports. You have experience navigating the full spectrum of performance management — from setting clear expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations.
• Highly resourceful and efficient at data-driven decision-making, operational process design, improvements, and execution.
• AI-forward: Has experience leveraging AI to drive speed to results.
• Relentlessly organized with meticulous attention to detail and exceptional project management skills; ability to balance attention to detail with swift execution.
• A flexible team player who can roll up their sleeves to support the team creatively and scrappily while managing other projects through ruthless prioritization.
• Exceptional communication skills and a customer-centric attitude. Able to translate and communicate accurately and effectively with both internal and external stakeholders.
• Passionate about mental health, our mission at Alma, and Diversity, Equity & Inclusion (DE&I).

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO

The target base salary range for this position is $97,000 - $113,500.  All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

About Pendulum:

Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics (probiotics + prebiotics) that have demonstrated utility in addressing conditions like metabolic syndrome, inflammation and neurodegeneration.

Pendulum has created a unique discovery platform that utilizes genome sequencing and advanced computational approaches to identify novel, proprietary bacterial strains that augment key functions within the gut microbiome relevant to the respective disease state.

We are a highly collaborative team of scientists, engineers, physicians, manufacturing professionals, and marketing specialists interested in improving human health by leveraging the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. We believe strongly in an individual’s transparency and strong communication to enable the most effective and efficient path to team success.

If you’re interested in building a new category of products that will help improve the lives of people globally and you love working in a fast-paced, cross-functional, collaborative, inspiring environment, please continue reading!

The Opportunity:

We are seeking a Revenue Operations Manager to drive the day-to-day operational engine of Pendulum’s Revenue Operations team, ensuring every channel runs with precision and accountability as Pendulum scales. Reporting directly to the Sr. Director, Revenue Operations, this person will own the execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and our growing HCP (Healthcare Practitioner) sales channel. You will drive cross-functional alignment, support building scalable processes, and ensure that each channel operates with precision and accountability as Pendulum scales. This is a high-ownership role for someone who is equally strategic and hands-on - comfortable designing systems and getting into the details to make them work.

What You’ll Do

Amazon & Marketplace Operations

• Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform.

• Lead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting.

• Monitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership.

• Drive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live.

• Own product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale.

• Identify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency.

MAP Compliance & Unauthorized Reseller Enforcement

• Own MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection.

• Manage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends.

• Lead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed.

• Develop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows.

• Partner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection.

Retail Operations & Partner Execution

• Execute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals.

• Process and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements.

• Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners.

• Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise.

• Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed.

• Follow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded.

HCP Sales Operational Support

• Partner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure required to support and scale Pendulum’s Healthcare Practitioner channel.

• Design and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently — including order management processes, partner onboarding workflows, and sales support documentation.

• Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable.

• Identify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction.

• Build and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners.

Who We’re Looking For

Required

• 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function.

• Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting.

• Strong analytical skills — proficiency in Excel/Google Sheets required; experience with BI tools (Tableau, Databricks, or similar) strongly preferred.

• Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in a fast-scaling environment.

• Excellent project management skills with the ability to manage multiple complex workstreams simultaneously and drive them to completion.

• Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners.

Preferred

• Familiarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs.

• Familiarity with EDI systems, vendor portals, and retail partner onboarding workflows.

• Experience supporting or building operational infrastructure for a B2B or HCP/medical sales channel.

• Experience in consumer health, wellness, or CPG industries.

• Exposure to cold-chain or refrigerated product logistics.

What Success Looks Like

In the first year, success means that:

• Amazon, marketplace, and retail operations run with high reliability — minimal compliance issues, clean catalogs, and consistent performance reporting delivered on time.

• The HCP channel has a clear operational foundation: defined workflows, reporting, and support infrastructure that allows the sales team to scale without operational friction.

• MAP compliance is proactive, not reactive — violations are caught early, enforcement is consistent, and brand integrity is protected across channels.

• New marketplace and retail partners are onboarded smoothly, with cross-functional teams aligned and execution hitting milestones on schedule.

• The Sr. Director, Revenue Operations can rely on this role to own execution across channels, surface issues proactively, and bring solutions — not just problems.

• You are recognized across Finance, Supply Chain, Sales, and Marketing as a high-accountability, operationally excellent partner.

Salary & Benefits

• $95,000-$120,000
• Medical, Dental, and Vision
• Commuter Benefits
• Life & STD Insurance
• Company match on 401 (k)
• Flexible Time Off (FTO)
• Equity

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

FreedUp is seeking a proactive Executive Assistant to support the Founder of Orderly AI, an early-stage AI startup currently raising its seed round. The founder is juggling fundraising, investor and VC networking, product marketing, and customer-facing work — and needs everything that isn’t fundraising, networking, or selling taken off his plate.

This role starts on lower-agency, clearly-scoped tasks (calendar management, follow-ups, meeting prep, drafted-not-sent emails) with the expectation that trust and scope grow quickly as the assistant proves reliable. The founder has never worked with an assistant before, so this person should be comfortable building context fast, working independently, and earning delegation of higher-agency tasks over time rather than waiting to be handed them.

This is a full-time, remote position that requires strong written communication, organizational excellence, and accountability.

Location: Fully Remote

Job Type: Full-Time

Salary: $1,000 - $1,700 per month (based on experience)

• 3+ years of experience as an Executive Assistant, Executive Coordinator, or similar role supporting a founder or senior executive — startup experience is a strong plus.
• Excellent written English; comfortable drafting emails and messages in someone else’s voice.
• Highly organized, with the ability to track a large volume of ongoing conversations, follow-ups, and introductions without anything slipping.
• Comfortable working closely with a first-time founder who is still building trust in delegation — patient, clear, and consistent rather than needing everything spelled out twice.
• Tech-savvy and comfortable with Google Workspace, Slack, and similar tools.

Key Responsibilities

• Calendar Management: Own scheduling across a high volume of virtual and in-person meetings — VC meetings, networking, demos, and customer onboarding calls.

• Follow-Up & Relationship Tracking: Keep track of the “endless web of conversations” — who’s owed a follow-up, who needs an introduction, and make sure nothing is dropped.

• Meeting Prep: Prepare the founder for VC meetings, customer calls, and networking conversations.

• Email Support: Draft emails and messages on the founder’s behalf based on quick verbal direction, with a review-before-send step on anything sensitive (e.g., investor communications).

• Investor Updates: Support drafting and coordinating monthly investor updates.

• Light Personal/Business Admin: Take on ad hoc admin and logistics as trust builds — this may expand over time as the founder gets comfortable delegating.

• International experience

• Opportunity to work remotely from anywhere

• Supportive and collaborative team environment

• Learning and development opportunities

• Potential Performance Bonuses

• PTO

• HMO after 3 months

FreedUp is seeking a proactive Executive Assistant to support the Founder of Orderly AI, an early-stage AI startup currently raising its seed round. The founder is juggling fundraising, investor and VC networking, product marketing, and customer-facing work — and needs everything that isn’t fundraising, networking, or selling taken off his plate.

This role starts on lower-agency, clearly-scoped tasks (calendar management, follow-ups, meeting prep, drafted-not-sent emails) with the expectation that trust and scope grow quickly as the assistant proves reliable. The founder has never worked with an assistant before, so this person should be comfortable building context fast, working independently, and earning delegation of higher-agency tasks over time rather than waiting to be handed them.

This is a full-time, remote position that requires strong written communication, organizational excellence, and accountability.

Location: Fully Remote

Job Type: Full-Time

Salary: $1,000 - $1,700 per month (based on experience)

• 3+ years of experience as an Executive Assistant, Executive Coordinator, or similar role supporting a founder or senior executive — startup experience is a strong plus.
• Excellent written English; comfortable drafting emails and messages in someone else’s voice.
• Highly organized, with the ability to track a large volume of ongoing conversations, follow-ups, and introductions without anything slipping.
• Comfortable working closely with a first-time founder who is still building trust in delegation — patient, clear, and consistent rather than needing everything spelled out twice.
• Tech-savvy and comfortable with Google Workspace, Slack, and similar tools.

Key Responsibilities

• Calendar Management: Own scheduling across a high volume of virtual and in-person meetings — VC meetings, networking, demos, and customer onboarding calls.

• Follow-Up & Relationship Tracking: Keep track of the “endless web of conversations” — who’s owed a follow-up, who needs an introduction, and make sure nothing is dropped.

• Meeting Prep: Prepare the founder for VC meetings, customer calls, and networking conversations.

• Email Support: Draft emails and messages on the founder’s behalf based on quick verbal direction, with a review-before-send step on anything sensitive (e.g., investor communications).

• Investor Updates: Support drafting and coordinating monthly investor updates.

• Light Personal/Business Admin: Take on ad hoc admin and logistics as trust builds — this may expand over time as the founder gets comfortable delegating.

• International experience

• Opportunity to work remotely from anywhere

• Supportive and collaborative team environment

• Learning and development opportunities

• Potential Performance Bonuses

• PTO

• HMO after 3 months

Please whitelist the domains “lever.co” and “hire.lever.co” with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Shopify Operations Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Shopify Operations Manager to start immediately!

Duties and Responsibilities include but are not limited to:

• Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.

• Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.

• E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).

• Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.

• Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Required Tools

• Shopify

• Notion

Qualifications:

• Proven experience managing a Shopify store.

• Solid experience handling inventory tracking, multiple SKUs, and forecasting.

• Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.

• Experience managing customer service systems, reporting, and overseeing a team.

• High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.

Technical Requirements:

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: 9AM to 6PM UK Time | 40 hours per week, Full-time

Location: 100% Remote

Salary Package: Up to ₱82K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

₱70,000 - ₱82,000 a month

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

XPRIZE Overview

XPRIZE is an established global leader in designing and executing large-scale competitions to solve humanity’s greatest challenges. As a 501©3, our unique model democratizes innovation by incentivizing crowd-sourced, scientifically viable solutions to create a more equitable and abundant future for all.  Since our founding in 1994, we’ve launched $519 million in prize competitions that are driving more than $31 billion in social and economic impact — a 60x return on philanthropic investment. These competitions not only de-risk early-stage breakthrough ideas but also mobilize capital, talent, and momentum to accelerate solutions from concept to real-world scale.

We operate across 5 areas of impact,including:

• Deep Tech + Exploration
• Energy + Climate + Nature
• Food + Water + Waste
• Health
• Learning + Society

Join XPRIZE to help create meaningful impact as we strive to empower humanity to achieve breakthroughs and architect a more equitable and abundant future for all.

PRIMARY RESPONSIBILITIES

Reporting to the Chief of Staff, the Executive Assistant will provide high-level, hands-on administration and will support high-ranking members of the Foundation, including, the Chief Financial Officer, Executive Vice President of the Health domain, Chief People Officer, and Chief Technology Officer.The Executive Assistant will work across time zones as needed to provide professional support to assigned Executives, regardless of location.

Support will include:

• Calendar
  • Work with each Executive to determine calendaring support needs.
  • Coordinate with Executive team members to align calendars and organize meetings.
  • Using discretion, communicate internally and externally regarding scheduling availability as needed with Executive and work teams.
  • Manage a heavy calendar, including scheduling and coordinating calls and meetings. Handle email responses with both internal and external stakeholders.
  • Understand meeting objectives and prioritize frequently changing business needs and key stakeholder demands.
• Meeting Logistics
  • Ensure Executive team members have all necessary and pertinent meeting participant details. Provide updates to any changes in meeting participation prior to start time and determine with Executive team members if that changes the scope of meeting or requires rescheduling.
  • Work with the Executive team to determine which meetings the EA will attend. Take meeting notes, capture deliverables, and report back to the supported Executives.
  • Update the Foundation Collaboration Calendar to track any out-of-office occurrences (vacations, travel, etc.) for the office of these Executive team members.
• Travel Arrangements
  • Coordinate frequent domestic and international travel to include airfare, hotel, and ground transportation while ensuring all plans fall within the Foundation’s Travel and Entertainment policy.
• General Support
  • Ordering meals as necessary.
  • Work with supported teams and other EA/AAs in support of the Foundation.
  • Prepare Google Slides/ PowerPoint presentations as needed.
  • Prepare correspondence including memos, emails, and other communiques for a varied audience.
  • Special Projects as assigned.

QUALIFICATIONS

• 3-5 years of experience supporting multiple C-level Executives.
• 1+ years experience using Google Suite of tools.
• 2+ years experience using MS Office Suite.
• Minimum 1 year experience supporting Executives in different time zones and locations.
• Exceptional organizational abilities and high level of attention to detail.
• Experience working with modern remote-office technologies (Zoom, Slack, Asana, etc.).
• Exceptional time management skills, with the ability to consistently prioritize tasks and manage deadlines with minimal supervision.
• Proven listening, writing and communication skills across various platforms (memos, emails, letters, instant messaging apps).
• Maintain absolute confidentiality internally and externally.
• Demonstrated maturity and emotional intelligence to handle, direct and/or resolve sensitive matters.
• Anticipate needs and quickly adapt to changes as they arise, overcoming roadblocks before they become problems.
• Ability to multitask, work with conflicting deadlines, manage a heavy calendar, and make adjustments on the spot.
• Independent self-starter who takes a proactive approach to solve problems.
• Personable, professional and calm demeanor; displays grace under pressure.
• Patience, flexibility, and a good sense of humor.
• Willingness to think and act creatively.

COMPETENCIES

• Action Oriented
• Manages Ambiguity
• Collaborates
• Communicates Effectively
• Manages Complexity
• Decision Quality
• Interpersonal Savvy
• Nimble Learning
• Being Resilient
• Resourcefulness
• Situational Adaptability
• Tech Savvy
• Instills Trust
• Optimizes Work Processes

Why Work at XPRIZE:

In addition to working for a mission-driven company that catalyzes industries, pushes innovation forward, and is creating an abundant and equitable future, we offer the following benefits:

• Remote-first environment (must live and work in the United States)
• Quarterly company-paid All-Hands meetings in Los Angeles for frequent in-person collaboration
• Employee and dependent medical, dental, and vision options
• A 401(K) program with employer match
• Ample paid time off, including vacation, floating holidays, sick days, and company-paid holidays
• An Employee Assistance Program for confidential, professional support with personal, family, or other challenges
• Employee stipends/reimbursements for cell phone, internet, health & wellbeing, and learning & development
• Generous Paid Parental Leave for all employees welcoming a new child to their family
• One meeting-free block per week and four focus weeks per year to ensure uninterrupted time for strategic projects

The anticipated compensation for this position is $33.00/hour to $38.00/hour and may also qualify for an annual incentive. The actual base salary offered will depend on a variety of factors including the qualifications of the individual applicant, years of relevant experience for therole, level of education attained, and certifications and/or other licenses held. XPRIZE is a remote-first environment. All employees must be authorized to work in the United States and work from within the United States full-time.

The XPRIZE FOUNDATION is an equal opportunity employer and does not unlawfully discriminate in employment. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

Please note: Though submitting a resume to the XPRIZE FOUNDATION implies that you are interested in a position(s), it does not imply that you are an applicant. You are not considered an applicant until you have been contacted directly by a Talent Acquisitions representative requesting that you begin the designated application process, which may involve phone and/or in-person interview(s), job-related testing, and background checks.

Note: if you experience any issues or errors while trying to submit your application, please try clearing your cache and cookies or applying through a different browser(for example, Safari instead of Google Chrome).

Our mission: e liminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We’re building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Candidate Interview Guide

As an Operations Manager on our revenue cycle management team (RCM), you will use data-driven insights to drive strategic change, partnering closely with Operations leadership to eliminate workflow bottlenecks, improve efficiencies, and support our providers with a best-in-class experience. You will interact regularly with cross-functional partners—including Product / Engineering, Business Intelligence, CX Strategy, and Payer Partnerships—to ensure our workflows and technology roadmaps set Alma up for success at scale. The ideal candidate has a strong bias towards action, excels at motivating and coaching large teams, prioritizes a winning team culture, and thrives in ambiguous situations. This is a full time, fully remote position on our team. Occasional travel may be required for company or team events/meetings.

What you’ll do:

• Process Optimization & Scale: Identify operational bottlenecks and trends. Use data and analytics to prioritize work, design process changes, execute change management, and optimize existing workflows for continued growth and scalability.
• Cross-Functional Collaboration: Collaborate with Product & Engineering, Business Intelligence, CX Strategy, and other Core Ops teams to analyze and measure the operational impact of tools, processes, and product launches on Core Ops KPIs. Own, execute, and report on identified cross-functional escalation projects.
• Metrics Ownership, Data Analytics & Reporting: Analyze daily, weekly, and monthly program and metrics data to track operational efficiency, reporting outcomes and key insights regularly to leadership and business stakeholders.
• Strategic Planning & Roadmap Alignment: Strategize with Operations leadership to marry staffing plans with technology roadmaps to streamline the insurance process, and support forecasting and resource planning to ensure the team is appropriately resourced.
• Team Leadership & Management: Lead, coach, and manage a core operations team (including 2+ direct reports/Team Leads and a subsequent remote frontline workforce of agents up to 20 employees); unblock the team in day-to-day escalations and foster a winning team culture.

What success looks like in this role:

• Maintain key service level agreements (SLAs) and support ticket resolution metrics within targeted operational thresholds.
• Successfully complete core workflow optimization projects within target timeframes and resource constraints.
• Achieve high internal partner and stakeholder satisfaction scores across cross-functional operations.
• Optimize operational efficiency metrics by streamlining manual steps across primary workflows.

What you’ll bring:

• 3-5 years of professional work experience in an Operations role, ideally within a startup environment, healthcare implementation, healthcare consulting, or a revenue cycle management role.
• 2-4 years of people management experience, managing teams comprised of non-exempt and exempt direct reports. You have experience navigating the full spectrum of performance management — from setting clear expectations and delivering ongoing feedback to supporting employees through formal improvement processes and difficult conversations.
• Highly resourceful and efficient at data-driven decision-making, operational process design, improvements, and execution.
• AI-forward: Has experience leveraging AI to drive speed to results.
• Relentlessly organized with meticulous attention to detail and exceptional project management skills; ability to balance attention to detail with swift execution.
• A flexible team player who can roll up their sleeves to support the team creatively and scrappily while managing other projects through ruthless prioritization.
• Exceptional communication skills and a customer-centric attitude. Able to translate and communicate accurately and effectively with both internal and external stakeholders.
• Passionate about mental health, our mission at Alma, and Diversity, Equity & Inclusion (DE&I).

Benefits:

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Lifestyle Spending Account for health, wellness, and family care
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through PerkSpot
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Inclusive family and medical leave plans
• 12 paid holidays and 1 Alma Give Back Day
• Flexible PTO

The target base salary range for this position is $97,000 - $113,500.  All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

About Pendulum:

Pendulum is on a mission to help people improve physical and mental health by creating a new category of products that target the microbiome. We are researching, developing and commercializing a novel class of rationally-designed Live Synbiotics (probiotics + prebiotics) that have demonstrated utility in addressing conditions like metabolic syndrome, inflammation and neurodegeneration.

Pendulum has created a unique discovery platform that utilizes genome sequencing and advanced computational approaches to identify novel, proprietary bacterial strains that augment key functions within the gut microbiome relevant to the respective disease state.

We are a highly collaborative team of scientists, engineers, physicians, manufacturing professionals, and marketing specialists interested in improving human health by leveraging the latest research from diverse fields, such as microbiology, molecular biology, high-throughput genomics, distributed computing, pharmaceutical development and nutrition. We believe strongly in an individual’s transparency and strong communication to enable the most effective and efficient path to team success.

If you’re interested in building a new category of products that will help improve the lives of people globally and you love working in a fast-paced, cross-functional, collaborative, inspiring environment, please continue reading!

The Opportunity:

We are seeking a Revenue Operations Manager to drive the day-to-day operational engine of Pendulum’s Revenue Operations team, ensuring every channel runs with precision and accountability as Pendulum scales. Reporting directly to the Sr. Director, Revenue Operations, this person will own the execution and operational infrastructure across Amazon, third-party marketplaces, retail, MAP compliance, and our growing HCP (Healthcare Practitioner) sales channel. You will drive cross-functional alignment, support building scalable processes, and ensure that each channel operates with precision and accountability as Pendulum scales. This is a high-ownership role for someone who is equally strategic and hands-on - comfortable designing systems and getting into the details to make them work.

What You’ll Do

Amazon & Marketplace Operations

• Own day-to-day Amazon channel operations including catalog integrity, listing maintenance, content updates, and case management, ensuring a best-in-class brand presence on the platform.

• Lead promotional planning and execution across Amazon and third-party marketplaces: manage deal submissions, coupon activations, Lightning Deal requests, and post-promotion reporting.

• Monitor inventory health, partner with Supply Chain on demand planning inputs, and proactively flag stockout or overstock risks to leadership.

• Drive the operational launch of new marketplace channels, building onboarding checklists, managing item setup, and configuring platform portals from initiation through go-live.

• Own product listing quality across third-party marketplace platforms, ensuring content accuracy, pricing alignment, and brand consistency at scale.

• Identify and implement continuous improvement opportunities across listings and fulfillment workflows to drive channel efficiency.

MAP Compliance & Unauthorized Reseller Enforcement

• Own MAP compliance and unauthorized reseller enforcement programs across all online channels, ensuring consistent price integrity and brand protection.

• Manage Trackstreet and internal monitoring tools to proactively identify violations across platforms, maintain enforcement logs, and report on compliance trends.

• Lead seller outreach and remediation efforts, coordinating directly with unauthorized sellers and escalating to legal or platform partners as needed.

• Develop and maintain enforcement SOPs and escalation frameworks to ensure a consistent, scalable approach to MAP and reseller issues as Pendulum grows.

• Partner with the Sr. Director, Revenue Operations and legal team on policy updates, platform enforcement actions, and strategic decisions related to brand protection.

Retail Operations & Partner Execution

• Execute the full operational workflow for retail partner onboarding, including completing new item setup forms and managing retailer vendor portals.

• Process and track purchase orders across retail accounts, ensuring accurate and timely fulfillment in alignment with retailer requirements.

• Maintain up-to-date records across retailer portals, item catalogs, and compliance documentation for current and future retail partners.

• Support cross-functional coordination between Sales, Operations, Marketing, and Supply Chain on retail execution needs and timelines, flagging issues to the Sr. Director, Revenue Operations as they arise.

• Serve as a day-to-day operational point of contact for routine retailer and wholesale partner inquiries, coordinating responses internally and escalating as needed.

• Follow and help maintain SOPs and playbooks for retail operations, flagging opportunities to improve or update processes as new partners are onboarded.

HCP Sales Operational Support

• Partner with the Sr. Director, Revenue Operations and HCP Sales leadership to build the operational infrastructure required to support and scale Pendulum’s Healthcare Practitioner channel.

• Design and implement systems, workflows, and tools that enable the HCP sales team to operate efficiently — including order management processes, partner onboarding workflows, and sales support documentation.

• Coordinate with Finance, Supply Chain, and Marketing to ensure HCP-specific operational needs (pricing, fulfillment, materials) are met and scalable.

• Identify operational gaps and bottlenecks within the HCP channel and develop solutions that enable the sales team to focus on growth rather than process friction.

• Build and maintain SOPs and enablement resources that support a consistent and professional experience for HCP partners.

Who We’re Looking For

Required

• 2–4 years of experience in revenue operations, e-commerce operations, marketplace management, or a related multi-channel operations function.

• Demonstrated experience with Amazon Seller Central or Vendor Central, including catalog management, advertising programs, and performance reporting.

• Strong analytical skills — proficiency in Excel/Google Sheets required; experience with BI tools (Tableau, Databricks, or similar) strongly preferred.

• Proven ability to build and manage cross-functional workflows, SOPs, and operational infrastructure in a fast-scaling environment.

• Excellent project management skills with the ability to manage multiple complex workstreams simultaneously and drive them to completion.

• Strong written and verbal communication skills; comfortable coordinating across Finance, Marketing, Supply Chain, Sales, and external partners.

Preferred

• Familiarity with MAP enforcement tools (e.g., Trackstreet) and unauthorized seller programs.

• Familiarity with EDI systems, vendor portals, and retail partner onboarding workflows.

• Experience supporting or building operational infrastructure for a B2B or HCP/medical sales channel.

• Experience in consumer health, wellness, or CPG industries.

• Exposure to cold-chain or refrigerated product logistics.

What Success Looks Like

In the first year, success means that:

• Amazon, marketplace, and retail operations run with high reliability — minimal compliance issues, clean catalogs, and consistent performance reporting delivered on time.

• The HCP channel has a clear operational foundation: defined workflows, reporting, and support infrastructure that allows the sales team to scale without operational friction.

• MAP compliance is proactive, not reactive — violations are caught early, enforcement is consistent, and brand integrity is protected across channels.

• New marketplace and retail partners are onboarded smoothly, with cross-functional teams aligned and execution hitting milestones on schedule.

• The Sr. Director, Revenue Operations can rely on this role to own execution across channels, surface issues proactively, and bring solutions — not just problems.

• You are recognized across Finance, Supply Chain, Sales, and Marketing as a high-accountability, operationally excellent partner.

Salary & Benefits

• $95,000-$120,000
• Medical, Dental, and Vision
• Commuter Benefits
• Life & STD Insurance
• Company match on 401 (k)
• Flexible Time Off (FTO)
• Equity

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About MonetizeMore

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.

About the Role

The company is seeking an experienced, systems-driven Business Operations Manager to transform informal workflows into owned, structured, and scalable operational systems. As the primary connective layer across departments, this role focuses on process kaizen, SOP governance, and end-to-end operational enablement—ensuring teams execute efficiently without reinventing processes.

The Business Operations Manager will manage the central project management infrastructure and partner directly with Product and executive leadership. Key responsibilities include preparing cross-functional teams for product launches, streamlining enterprise client workflows, and establishing organization-wide standards for accountability and visibility. As a data- and AI-fluent operator, the candidate will design structured spreadsheet models, integrate AI tools to accelerate documentation, and continuously optimize reporting systems.

Core Responsibilities

1. Process Kaizen & SOP Governance

• ### Run a continuous improvement cadence across the process landscape; killing, combining, or improving SOPs weekly. Own the process vault and ensure every process is signed off by its owner and governed for adoption, not just documented.

2. Project Management & Visibility

• ### Own and maintain BE’s project management tracker; ensuring all projects, to-dos, and tickets are tracked, visible, and actioned. Drive adoption beyond BE, building the foundation for a company-wide model with long-term integration into BL L10s.

3. Product Rollout Support

• ### Support product release processes, structuring the operational side of launches so teams are enabled ahead of go-live. Work closely with the incoming Group PM to formalize this process as a repeatable model.

4. Cross-Departmental & Enterprise Client Enablement

• ### Act as an operational connective layer across business lines and enterprise client workflows; surfacing blockers, coordinating data and documentation needs, and keeping cross-functional commitments visible and actioned.

5. Data & Spreadsheet Management

• ### Own data pulls and spreadsheet-based reporting for BE initiatives; Building and maintaining structured, reliable models that others can use without re-deriving logic. Comfort with formulas, structured data, and dashboard hygiene is core to the role, not incidental.

Who You Are

• The Experienced Operator: You have 4+ years of experience in a process, project management, or business operations role. Ad tech, SaaS, high-data-volume or WordPress ecosystem experience is a plus, as is experience working with Salesforce (SFDC).
• The Systems Builder: You default to structure, and you know the difference between owning a process and doing the work inside it. Given a messy or untracked workstream, your instinct is to define ownership, standardize steps, and build the scaffolding (trackers, SOPs, cadences) that lets other functions execute reliably.
• Data- and AI-Fluent: You’re comfortable pulling, cleaning, and structuring data in spreadsheets without hand-holding, and you’ve used AI tools in your actual workflow to speed up documentation and process work.
• Comfortable with Ambiguity: You can walk into an undefined workstream, ask the right questions, and leave it with clear ownership and a repeatable process.
• Direct Communicator: You flag problems early and plainly. You don’t let a stalled ticket or an unsigned SOP sit quietly.

What We Offer

• True Flexibility: Work from anywhere in the world with an flexible schedule that fits your lifestyle.
• Professional Development: Continuous opportunities for career growth, learning allowances, and direct impact on a fast growing company.

About VALD

VALD is the world leader in technology for the allied health industry, providing innovative human-measurement technology to over 15,000 clients in over 150 countries. If you have a favorite team in the NBA, EPL, or NFL, there’s a good chance they use VALD Technologies.

Since its humble beginnings in 2015 in Brisbane, Australia, VALD has grown to a team of over 400 team members in over 30 countries, with 5 offices across four continents.

Driven by a multidisciplinary team of researchers, clinicians, sports scientists, designers, developers and engineers, VALD’s suite of systems offer unparalleled insight into human movement, performance, injury risk and rehabilitation.

About the Role:

The Sales Operations Manager plays a critical role in keeping daily operations moving smoothly across sales, events, marketing, logistics, and leadership teams. This is a hands-on role for someone who enjoys connecting people, bringing structure to busy environments, and making sure projects do not fall through the cracks. You will support and improve internal processes, coordinate cross-functional projects, manage follow-ups, and help create clear workflows that make the team more efficient.

The ideal person is proactive, organised, commercially aware, and comfortable taking ownership from idea to execution.

Key Responsibilities:

• Sales & CRM Support: Support sales operations by maintaining accurate trackers, working with CRM systems such as HubSpot, updating opportunity or activity data, preparing sales reports, and helping teams follow consistent processes.
• Process Ownership: Build, document, and improve operational processes that create structure, accountability, and clear flow across teams. This includes developing checklists, templates, trackers, and standard operating procedures.
• Event, Travel & Logistics Coordination: Coordinate conferences, workshops, travel, accommodation, shipments, inventory, merchandise, and event resources across multiple regions, ensuring deadlines, budgets, and stakeholder needs are managed clearly.
• Reporting & Data Analysis: Use Excel and internal reporting tools to collect, organise, and analyse operational data, track KPIs, identify discrepancies, and provide insights that support decision-making across regions.
• Project Coordination & Problem-Solving: Take ownership of projects from planning through delivery, keeping timelines, stakeholders, documentation, and next steps organised. Proactively identify what is missing and drive progress without waiting to be told every next step.
• Stakeholder Communication: Act as a people-focused connector between sales, marketing, operations, leadership, and external partners. Build strong working relationships, align stakeholders, and communicate clearly across time zones and cultures.
• Administrative & Leadership Support: Prepare meeting recaps, presentations, project updates, hiring support documents, budget summaries, and other materials that help managers and regional teams stay aligned.

Is this you?

Required Skills & Qualifications:

To excel in the role of Operations Coordinator, key qualifications include:

• Strong proficiency in Excel, Microsoft Office, and CRM systems; experience with HubSpot is required.
• Previous experience in sales, sales support, operations, events, or a similarly fast-paced coordination role.
• A genuine “people person” who enjoys building relationships, chasing follow-ups professionally, and working with different personalities across teams.
• Strong project ownership, initiative, and follow-through, with the ability to turn unclear needs into practical steps, processes, and deliverables.
• Excellent organisational skills and attention to detail when managing documents, spreadsheets, schedules, budgets, event logistics, and stakeholder communications.
• Analytical thinking and confidence working with data to identify discrepancies, track performance, and support practical decision-making.
• Excellent written and verbal communication skills in English, with the ability to write clear recaps, updates, reports, and internal documentation.
• Adaptability and resilience in a dynamic environment where priorities can change quickly and solutions need to be practical, clear, and fast.
• Relevant education is desired but not mandatory; business, operations, sales, events, or project-management studies are advantageous. Experi

Additional Information:

• The position is fully remote, with a strong preference for candidates in the central time zone, though other parts of California will also be considered.
• The role may involve occasional travel for conferences, courses, or other company events.

If you are ready to take on a diverse, impactful role in a forward-thinking company, this could be the opportunity for you. At VALD, we value adaptability, teamwork, and an eagerness to help drive operational success.

VALD Diversity & Inclusion Commitment

VALD’s best asset is not our technology but our people and culture. A culture of inclusion and diversity is critical to our business. We know diverse teams perform better. It’s not a separate initiative – we aim to embed inclusion and diversity in everything we do. We are committed to fostering an inclusive work environment and embracing diversity, including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity, socioeconomic background and sexual orientation. We welcome applications from people from all backgrounds.

Conditions of Employment

Successful applicants will be subject to background checks (including identity and criminal record checks). It will be a condition of employment that the background checks return acceptable results.

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24⁄7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role

Your North Star: Managing and motivating teams to drive enrollment

We are seeking a highly skilled and motivated Outreach & Engagement Manager to join our team. As the Outreach & Engagement Manager, you will drive enrollment and activation KPIs through effective coaching, training, and supervision of a team of outreach specialists during evening hours. You will be responsible for monitoring your team’s performance, and developing and implementing effective strategies and processes to engage prospective patients. This is a critical position that requires strong leadership, excellent communication skills, and a deep understanding of healthcare regulations, policies, and procedures.

What You’ll Do

• Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs.
• Facilitate onboarding and training of new specialists.
• Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC.
• Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions.
• Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations.
• Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling.
• Execute on regular performance evaluations of outreach specialist calls and documentation.
• Create and maintain team schedules to ensure adequate coverage.
• Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities.
• Foster a supportive and inclusive team environment, encouraging professional growth and development.

Who You Are

• Earned your Bachelor’s degree in healthcare management, public health, or a related field.
• Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST.
• Proven experience in healthcare management, specifically in outbound calling and proactive outreach.
• Strong knowledge of Medicaid policies, procedures, and value-based care.
• Excellent communication and interpersonal skills to engage with diverse patient populations.
• Demonstrated leadership abilities, with experience in managing and motivating teams.
• Proficient in data analysis and reporting, using metrics to drive performance improvements.
• Detail-oriented, with exceptional organizational and documentation skills.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Familiarity with healthcare software systems and customer relationship management (CRM) tools.
• Experience working in a fast-paced and dynamic startup environment.
• Bonus points if you are fluent in speaking and writing Spanish

Compensation

The expected salary for this role is $90,000-$115,000. This role is also eligible for a quarterly bonus, and equity, giving you an ownership stake in Pomelo’s mission.

Benefits and Perks

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program
• Competitive vacation policy
• 16 weeks paid parental leave
• Fully remote work flexibility (within the US)

Why You Should Join Our Team

By joining Pomelo, you’ll get in on the ground floor of a fast-moving, well-funded startup on a mission to improve outcomes for all mothers and babies. We cultivate a collaborative, patient-first environment where data drives our decisions and team members are challenged to learn, grow, and have fun together.

We believe that solving critical healthcare problems requires perspectives as diverse as the communities we serve. Pomelo is committed to hiring and supporting a team of varied backgrounds, welcoming all applicants regardless of race, age, sexual orientation, gender identity and expression, national origin, religion, disability, or veteran status.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

About MonetizeMore

MonetizeMore is a global pioneer in ad technology, powering ad monetization for over 150,000 websites and apps globally. We combine proprietary technology with sophisticated optimization strategies to secure and maximize publisher revenue. We are a 100% remote, culture-first organization driven by four core values: Integrity, Enterprising, Kaizen (Continuous Improvement), and Collaboration. We empower our global team with absolute location autonomy and flexible global schedules. We care about the impact you deliver, not the hours you log on.

About the Role

The company is seeking an experienced, systems-driven Business Operations Manager to transform informal workflows into owned, structured, and scalable operational systems. As the primary connective layer across departments, this role focuses on process kaizen, SOP governance, and end-to-end operational enablement—ensuring teams execute efficiently without reinventing processes.

The Business Operations Manager will manage the central project management infrastructure and partner directly with Product and executive leadership. Key responsibilities include preparing cross-functional teams for product launches, streamlining enterprise client workflows, and establishing organization-wide standards for accountability and visibility. As a data- and AI-fluent operator, the candidate will design structured spreadsheet models, integrate AI tools to accelerate documentation, and continuously optimize reporting systems.

Core Responsibilities

1. Process Kaizen & SOP Governance

• ### Run a continuous improvement cadence across the process landscape; killing, combining, or improving SOPs weekly. Own the process vault and ensure every process is signed off by its owner and governed for adoption, not just documented.

2. Project Management & Visibility

• ### Own and maintain BE’s project management tracker; ensuring all projects, to-dos, and tickets are tracked, visible, and actioned. Drive adoption beyond BE, building the foundation for a company-wide model with long-term integration into BL L10s.

3. Product Rollout Support

• ### Support product release processes, structuring the operational side of launches so teams are enabled ahead of go-live. Work closely with the incoming Group PM to formalize this process as a repeatable model.

4. Cross-Departmental & Enterprise Client Enablement

• ### Act as an operational connective layer across business lines and enterprise client workflows; surfacing blockers, coordinating data and documentation needs, and keeping cross-functional commitments visible and actioned.

5. Data & Spreadsheet Management

• ### Own data pulls and spreadsheet-based reporting for BE initiatives; Building and maintaining structured, reliable models that others can use without re-deriving logic. Comfort with formulas, structured data, and dashboard hygiene is core to the role, not incidental.

Who You Are

• The Experienced Operator: You have 4+ years of experience in a process, project management, or business operations role. Ad tech, SaaS, high-data-volume or WordPress ecosystem experience is a plus, as is experience working with Salesforce (SFDC).
• The Systems Builder: You default to structure, and you know the difference between owning a process and doing the work inside it. Given a messy or untracked workstream, your instinct is to define ownership, standardize steps, and build the scaffolding (trackers, SOPs, cadences) that lets other functions execute reliably.
• Data- and AI-Fluent: You’re comfortable pulling, cleaning, and structuring data in spreadsheets without hand-holding, and you’ve used AI tools in your actual workflow to speed up documentation and process work.
• Comfortable with Ambiguity: You can walk into an undefined workstream, ask the right questions, and leave it with clear ownership and a repeatable process.
• Direct Communicator: You flag problems early and plainly. You don’t let a stalled ticket or an unsigned SOP sit quietly.

What We Offer

• True Flexibility: Work from anywhere in the world with an flexible schedule that fits your lifestyle.
• Professional Development: Continuous opportunities for career growth, learning allowances, and direct impact on a fast growing company.

Role Title: CRM Operations SpecialistRole Type: ContractorLocation: Remotemicro1 is engaging CRM Operations Specialists to support a customer project focused on optimizing sales and customer relationship management processes.

Company Description

Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at betsol.com

Job Description

BETSOL is hiring remote Contact Center / Telephony Operations Engineers to support an enterprise client’s migration off Avaya and Cisco contact center platforms to Five9 CCaaS. You will provide Cisco contact center end-user support and overall ticket management while the client’s colleagues transition their skills to Five9. This is a fully remote role; offshore candidates are welcome and must work U.S. business hours, or, where that is not possible, provide overlap until noon Eastern on U.S. business days.

Key Responsibilities

• Implement and support enterprise voice platforms — primarily Cisco, with some Avaya, Five9, and Microsoft Teams
• Troubleshoot voice issues (call quality, connectivity, log-in/authentication, endpoints) across multi-vendor environments
• Perform incident triage, escalation, and root cause analysis using tools such as Wireshark, Aternity, and Nectar
• Manage ServiceNow queues, ticket documentation, and user support workflows
• Support carrier integrations, SIP trunking, and telecom lifecycle activities (adds, moves, changes)
• Monitor and optimize voice performance (MOS, latency, jitter, packet loss)
• Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions
• Maintain documentation, call flows, and operational procedures
• Provide mentoring, knowledge sharing, and operational support in a 24x7 environment
• Apply AI to proactively identify and resolve voice issues, accelerate diagnostics and resolution, automate ticket triage and self-service workflows, and analyze incident and call-quality trends for continuous improvement

Qualifications

Required Skills & Experience

• 3-5 years of hands-on support experience across enterprise voice platforms (Cisco, Avaya, Five9, Microsoft Teams)
• Proficiency with diagnostic and monitoring tools (Wireshark, Aternity, Nectar)
• ServiceNow ticket and queue management
• Understanding of SIP trunking, carrier integrations, and voice quality metrics (MOS, latency, jitter, packet loss)
• Familiarity applying AI and automation to voice operations and support workflows
• Strong troubleshooting, documentation, and collaboration skills; comfortable in a 24x7 operational environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

Vercel is growing fast, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.

In this role, you’ll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You’ll manage the tools and systems Vercel’s employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.

AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive tasks, and solve problems more effectively. Whether that’s writing scripts, drafting documentation, triaging requests, or researching solutions, we want someone who reaches for AI as a natural part of how they work.

Beyond the helpdesk, you’ll have genuine opportunities to contribute to larger IT projects and initiatives. This is a team that operates with a high bar and moves quickly, and we’re looking for someone who matches that energy: proactive, detail-oriented, and genuinely excited about building great IT experiences at scale.

This is an in-person role based in New York City. The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office’s IT needs.

What You Will Do:

• Serve as the first point of contact for in-office and remote staff on all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
• Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment.
• Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
• Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
• Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
• Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
• Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
• Develop and maintain clear documentation for IT systems, processes, and common issues.
• Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

About You:

• Experienced IT Professional: You have at least 5 years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
• AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
• Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you’re known for diagnosing and resolving technical issues quickly and thoroughly.
• Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
• Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
• Service-Oriented: You’re approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
• Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don’t let things fall through the cracks.
• Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
• Continuous Learner: You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

The base pay range for this role is $116,000-$174,000. This salary range is an estimate. Actual salary will be based on job related skills and experience.  The total compensation package also includes benefits and equity-based compensation.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

• Configure and optimize HubSpot across:

  • Sales Hub
  • Marketing Hub
  • Service Hub

• Build and manage:

  • Workflows
  • Automations
  • Pipelines
  • CRM architecture
  • System logic

• Execute data migrations, including:

  • Data mapping
  • Imports
  • Validation

• Develop dashboards, reporting, and campaign structures.

• Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

• Deliver projects from onboarding through deployment.

• Participate in:

  • Discovery
  • Strategic planning
  • Configuration
  • Development
  • Testing
  • Go-live support

• Ensure every implementation aligns with client goals and delivery standards.

• Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

• Lead client onboarding and training sessions.

• Educate clients on HubSpot best practices and platform capabilities.

• Translate business requirements into scalable HubSpot solutions.

• Collaborate with:

  • Project Managers
  • Solutions Architects
  • Developers

• Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

• Diagnose and resolve HubSpot platform and integration issues.

• Improve:

  • CRM structure
  • Workflows
  • Reporting
  • Automation

• Escalate complex technical issues with detailed documentation.

• Recommend process improvements based on platform performance.

Performance & Documentation

• Analyze CRM performance and campaign effectiveness.
• Provide data-driven recommendations for optimization.
• Maintain accurate project documentation within HubSpot.
• Ensure documentation remains organized and scalable.

What Success Looks Like

• HubSpot implementations are delivered successfully and on schedule.
• Clients confidently adopt and utilize the HubSpot platform.
• CRM systems remain scalable, organized, and efficient.
• Automations improve operational efficiency.
• Data migrations are completed accurately.
• Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

• You enjoy solving complex technical and operational challenges.
• You combine technical expertise with excellent client communication.
• You thrive in fast-paced consulting environments.
• You’re highly organized and detail-oriented.
• You proactively identify opportunities for optimization.
• You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

• Proven hands-on experience with:

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub

• Strong expertise in:

  • CRM architecture
  • Workflows
  • Automation
  • Pipelines

• Experience with:

  • Data migration
  • System integrations
  • Troubleshooting
  • Platform optimization

• Ability to manage multiple implementation projects simultaneously.

• Professional written and spoken English.

• Experience leading:

  • Client meetings
  • Training sessions
  • Solution workshops

• Strong analytical and problem-solving skills.

Nice to Have

• Active HubSpot Certifications or willingness to obtain them.
• Experience with HubSpot CMS.
• Background in digital marketing or CRM consulting.
• Experience working in implementation agencies or consulting environments.
• Knowledge of API integrations and third-party business applications.

Tech Stack

• HubSpot Sales Hub
• HubSpot Marketing Hub
• HubSpot Service Hub
• HubSpot CMS
• Google Workspace
• Microsoft Office
• CRM reporting and dashboard tools
• AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

• Meet with clients to review implementation progress.
• Configure HubSpot workflows, pipelines, and automations.
• Execute data imports and validate CRM data.
• Troubleshoot platform or integration issues.
• Build dashboards and reporting.
• Train clients on HubSpot functionality and best practices.
• Collaborate with Project Managers, Developers, and Solutions Architects.
• Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

• Successful implementation delivery.
• Project completion within timeline and scope.
• Client satisfaction.
• HubSpot adoption and utilization rates.
• CRM accuracy and data integrity.
• Workflow and automation performance.
• Quality assurance and documentation accuracy.

Why This Role Stands Out

• Work with a leading HubSpot implementation agency.

• Partner directly with clients to solve meaningful business challenges.

• Continuous opportunities for HubSpot certifications and professional development.

• Fully remote role with flexible work arrangements.

• Collaborative team environment focused on learning and innovation.

• Career progression into:

  • Senior HubSpot Consultant
  • Solutions Architect
  • CRM Implementation Lead
  • Client Success Leadership

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Client Interview
4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

About the Role:

Vercel is growing fast, and so is the demand on our IT team. We’re looking for an IT Operations Engineer to be the backbone of day-to-day technical support for our New York City office, someone who takes real ownership of the employee experience and keeps our team running at full speed.

In this role, you’ll be the go-to person for in-office IT support: resolving hardware and software issues and partnering with teams across the company to make sure everyone has what they need to do their best work. You’ll manage the tools and systems Vercel’s employees rely on every day, from endpoint management and AV to onboarding workflows and access controls.

AI fluency is a core expectation at Vercel, not a bonus. We expect you to actively use AI tools to work faster, automate repetitive tasks, and solve problems more effectively. Whether that’s writing scripts, drafting documentation, triaging requests, or researching solutions, we want someone who reaches for AI as a natural part of how they work.

Beyond the helpdesk, you’ll have genuine opportunities to contribute to larger IT projects and initiatives. This is a team that operates with a high bar and moves quickly, and we’re looking for someone who matches that energy: proactive, detail-oriented, and genuinely excited about building great IT experiences at scale.

This is an in-person role based in New York City. The successful candidate will be expected to work onsite to effectively collaborate with our team and support our office’s IT needs.

What You Will Do:

• Serve as the first point of contact for in-office and remote staff on all IT-related issues. Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
• Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster. We expect AI to be a regular part of how you work, not an occasional experiment.
• Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
• Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
• Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
• Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
• Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
• Develop and maintain clear documentation for IT systems, processes, and common issues.
• Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.

About You:

• Experienced IT Professional: You have at least 5 years of experience in IT support or a related field, with a solid foundation in troubleshooting hardware, software, AV, and network issues. Experience in a startup or tech environment is a plus.
• AI-Native Worker: You actively use AI tools as a core part of how you work, not just occasionally. You reach for them to move faster, automate repetitive tasks, write scripts, draft docs, and solve problems more effectively.
• Tech-Savvy Problem Solver: You have a strong understanding of macOS environments, networking, and security, and you’re known for diagnosing and resolving technical issues quickly and thoroughly.
• Effective Communicator: You can explain complex technical issues in plain language and work collaboratively across teams and departments with ease.
• Proactive and Adaptable: You thrive in fast-paced environments, take initiative without being asked, and can juggle multiple tasks or priorities without dropping the ball.
• Service-Oriented: You’re approachable, patient, and genuinely enjoy helping people. You treat every support interaction as an opportunity to leave someone better off than you found them.
• Detail-Oriented: You manage your work and documentation carefully, keep IT assets organized, and don’t let things fall through the cracks.
• Security Conscious: You understand the importance of cybersecurity and are proactive about implementing measures to protect company data and systems.
• Continuous Learner: You stay current on IT trends and best practices and are motivated to grow your skills alongside the team and the company.

Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.

The base pay range for this role is $116,000-$174,000. This salary range is an estimate. Actual salary will be based on job related skills and experience.  The total compensation package also includes benefits and equity-based compensation.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don’t necessarily check every box on the job description.

HubSpot Implementation Specialist – Remote

Position Type: Full-Time, Remote

Location: Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a skilled HubSpot Implementation Specialist to help businesses maximize the value of the HubSpot platform through successful implementations, system optimization, and client enablement.

In this role, you’ll lead HubSpot implementations across Sales Hub, Marketing Hub, and Service Hub, building scalable CRM solutions, automating business processes, migrating data, and delivering exceptional client experiences. You’ll work closely with Project Managers, Solutions Architects, Developers, and clients to ensure every implementation aligns with business goals and best practices.

If you’re passionate about HubSpot, enjoy solving complex technical challenges, and thrive in a client-facing consulting environment, this role is a strong fit.

What You’ll Own

HubSpot Implementation & System Configuration

• Configure and optimize HubSpot across:

  • Sales Hub
  • Marketing Hub
  • Service Hub

• Build and manage:

  • Workflows
  • Automations
  • Pipelines
  • CRM architecture
  • System logic

• Execute data migrations, including:

  • Data mapping
  • Imports
  • Validation

• Develop dashboards, reporting, and campaign structures.

• Support HubSpot CMS and content deployment initiatives.

End-to-End Implementation Delivery

• Deliver projects from onboarding through deployment.

• Participate in:

  • Discovery
  • Strategic planning
  • Configuration
  • Development
  • Testing
  • Go-live support

• Ensure every implementation aligns with client goals and delivery standards.

• Perform quality assurance testing to ensure accuracy, scalability, and performance.

Client Enablement & Consulting

• Lead client onboarding and training sessions.

• Educate clients on HubSpot best practices and platform capabilities.

• Translate business requirements into scalable HubSpot solutions.

• Collaborate with:

  • Project Managers
  • Solutions Architects
  • Developers

• Deliver an exceptional client experience throughout each engagement.

Troubleshooting & Platform Optimization

• Diagnose and resolve HubSpot platform and integration issues.

• Improve:

  • CRM structure
  • Workflows
  • Reporting
  • Automation

• Escalate complex technical issues with detailed documentation.

• Recommend process improvements based on platform performance.

Performance & Documentation

• Analyze CRM performance and campaign effectiveness.
• Provide data-driven recommendations for optimization.
• Maintain accurate project documentation within HubSpot.
• Ensure documentation remains organized and scalable.

What Success Looks Like

• HubSpot implementations are delivered successfully and on schedule.
• Clients confidently adopt and utilize the HubSpot platform.
• CRM systems remain scalable, organized, and efficient.
• Automations improve operational efficiency.
• Data migrations are completed accurately.
• Clients receive proactive guidance that drives long-term success.

What Makes You a Strong Fit

• You enjoy solving complex technical and operational challenges.
• You combine technical expertise with excellent client communication.
• You thrive in fast-paced consulting environments.
• You’re highly organized and detail-oriented.
• You proactively identify opportunities for optimization.
• You enjoy helping clients maximize their technology investments.

Required Experience & Skills

Experience

• Proven hands-on experience with:

  • HubSpot Sales Hub
  • HubSpot Marketing Hub
  • HubSpot Service Hub

• Strong expertise in:

  • CRM architecture
  • Workflows
  • Automation
  • Pipelines

• Experience with:

  • Data migration
  • System integrations
  • Troubleshooting
  • Platform optimization

• Ability to manage multiple implementation projects simultaneously.

• Professional written and spoken English.

• Experience leading:

  • Client meetings
  • Training sessions
  • Solution workshops

• Strong analytical and problem-solving skills.

Nice to Have

• Active HubSpot Certifications or willingness to obtain them.
• Experience with HubSpot CMS.
• Background in digital marketing or CRM consulting.
• Experience working in implementation agencies or consulting environments.
• Knowledge of API integrations and third-party business applications.

Tech Stack

• HubSpot Sales Hub
• HubSpot Marketing Hub
• HubSpot Service Hub
• HubSpot CMS
• Google Workspace
• Microsoft Office
• CRM reporting and dashboard tools
• AI productivity tools (ChatGPT, Microsoft Copilot, Claude, or similar)

What a Typical Day Looks Like

• Meet with clients to review implementation progress.
• Configure HubSpot workflows, pipelines, and automations.
• Execute data imports and validate CRM data.
• Troubleshoot platform or integration issues.
• Build dashboards and reporting.
• Train clients on HubSpot functionality and best practices.
• Collaborate with Project Managers, Developers, and Solutions Architects.
• Update project documentation and implementation milestones.

In short: You’ll design, build, optimize, and support HubSpot solutions that help clients streamline operations, improve customer engagement, and achieve their business goals.

Key Metrics for Success (KPIs)

• Successful implementation delivery.
• Project completion within timeline and scope.
• Client satisfaction.
• HubSpot adoption and utilization rates.
• CRM accuracy and data integrity.
• Workflow and automation performance.
• Quality assurance and documentation accuracy.

Why This Role Stands Out

• Work with a leading HubSpot implementation agency.

• Partner directly with clients to solve meaningful business challenges.

• Continuous opportunities for HubSpot certifications and professional development.

• Fully remote role with flexible work arrangements.

• Collaborative team environment focused on learning and innovation.

• Career progression into:

  • Senior HubSpot Consultant
  • Solutions Architect
  • CRM Implementation Lead
  • Client Success Leadership

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Client Interview
4. Offer & Onboarding

What Happens After You Apply

After submitting your application, you’ll receive an email invitation from Spark Hire to record a short 3–5 minute Intro Video. This is the first step in our hiring process and can be completed whenever it’s convenient for you.

Instead of an initial screening call, you’ll have one opportunity to introduce yourself, discuss your HubSpot implementation experience, and explain how you’ve configured CRM systems, built automations, managed data migrations, and supported clients throughout implementation projects. You’ll also have the chance to highlight your consulting approach, troubleshooting expertise, and experience working across HubSpot’s Sales, Marketing, and Service Hubs. Your video will be reviewed by the hiring team before moving forward to the client interview.

You can record your video as many times as you’d like before submitting it—only your final version will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after applying.

Apply Now

If you’re passionate about HubSpot, enjoy helping businesses optimize their CRM, and thrive in a client-facing consulting environment, we’d love to hear from you. Apply today and help organizations unlock the full potential of the HubSpot platform.

Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine...